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Business Profile

Collections Agencies

AmeriFinancial Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Important information

  • Customer Complaint:
    AmeriFinancial Solutions encourages consumers to contact Nate via email at [email protected] to review their concerns prior to filing a BBB complaint. Nate's response time is generally with in two business days. We appreciate an opportunity to resolve your concerns prior to the filing of a BBB complaint.

Complaints

This profile includes complaints for AmeriFinancial Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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AmeriFinancial Solutions, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 152 total complaints in the last 3 years.
    • 59 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Amerifinancial Solutions. I do not have a contract with this collection agency they did not provide me with the original contract as requested.

      Business Response

      Date: 04/27/2025

      Pursuant to this BBB complaint documentation will be sent to the consumer that will enable the consumer to understand the nature of the debt. AFS does not claim to have a contractual relationship with the consumer. AFS is a collection agency and the consumers account was placed for collections.  The consumer may call our office at ************ and reference account number ********. ********************** looks forward to working with the consumer so that this matter can be resolved.  This is an attempt to collect a debt by a debt collector and any information obtained will be used for that purpose.

    • Initial Complaint

      Date:04/16/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with AMERIFINANCIAL SOLUTIONS, I do not have a contract with AMERIFINANCIAL SOLUTIONS. They did not provide me with the original contract as I requested.

      Business Response

      Date: 04/21/2025

      Pursuant to this BBB complaint documentation will be sent to the consumer that will enable the consumer to understand the nature of the debt.AFS does not claim to have a contractual relationship with the consumer. AFS is a collection agency and the consumers account was placed for collections.  The consumer may call our office at ************ and reference account number ********. ********************** looks forward to working with the consumer so that this matter can be resolved.  This is an attempt to collect a debt by a debt collector and any information obtained will be used for that purpose.

      Customer Answer

      Date: 04/21/2025

       
      Complaint: 23206329

      I am rejecting this response because: Amerifinancial has failed to prove me that I actually even visited the facility to which they claim I am responsible for the payment. I have never ever received any mail or information about such payment. They need to tell me where and when I acquire this debt. Otherwise, they must remove it from my credit report.


      Sincerely,

      Junior Ludger

      Business Response

      Date: 04/28/2025

      As stated in the previous response documentation is being mailed to the consumer that will enable the consumer to understand the nature of the debt. That information is being mailed to the address on the BBB complaint. This is a balance after a claim was submitted to the consumer health insurance. The consumer may call our office at ************ and a representative would be glad to assist the consumer.  

    • Initial Complaint

      Date:04/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no liability for this debt with WAKE EMERGENCY PHYS P A. Furthermore, I have no contractual relationship with AMERIFINANCIAL SOLUTIONS, who also failed to provide the original contract I asked for.

      Business Response

      Date: 04/18/2025

      In order to assist the consumer in resolving this matter, AmeriFinancial Solutions (AFS) would ask that the consumer supply greater detail on the account that the consumer is referring to in the complaint. To ensure proper identification of the account could the consumer supply the account number and dollar amount that is showing on the consumer's credit.  AFS looks forward to working with the consumer so that this matter can be resolved. The consumer may call our office at ************. This is an attempt to collect a debt by a debt collector and any information obtained will be used for that purpose. 

    • Initial Complaint

      Date:04/14/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with **************** ********* I do not have a contract with AMERIFINANCIAL SOLUTIONS company. They did not provide me with the original contract as requested.

      Business Response

      Date: 04/17/2025

      After review of the consumer's BBB complaint. It is AFSs position that this matter was handled properly, however, AFS will honor the consumers desired resolution and request that the account be deleted from the consumer's credit. AFS does not control the amount of time it takes for the credit bureau to honor such a request. The consumer may telephone our office at ************. This is an attempt to collect a debt by a debt collector and any information obtained will be used for that purpose.

      Customer Answer

      Date: 04/17/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:04/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *****Complaint Statement*****I am disputing an invalid account reported by AmeriFininancial Solutions on my credit report. The account is in accurate, unverified and violatates the Fair Credit reporting act (****). Since it does meet the legal standard for reporting, I request immidiate removal. If the furnisher cannot provide proper validation, it must be deleted per federal laww

      Business Response

      Date: 04/09/2025

      Pursuant to this BBB complaint documentation will be sent to the consumer that will enable the consumer to understand the nature of the debt. The consumer may call our office at ************ and reference account number ********. ********************** looks forward to working with the consumer so that this matter can be resolved.  This is an attempt to collect a debt by a debt collector and any information obtained will be used for that purpose.

    • Initial Complaint

      Date:04/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with WAKE EMERGENCY PHYS P A and I do not have a contract with AMERIFINANCIAL SOLUTIONS plus they did not provide me with the original application like I asked. Account No: 3044**** Amount Disputed: $636.00

      Business Response

      Date: 04/10/2025

      Pursuant to this BBB complaint documentation will be sent to the consumer that will enable the consumer to understand the nature of the debt. AFS does not claim to have a contractual relationship with the consumer. AFS is a collection agency and the consumers account was placed for collections.    This is an attempt to collect a debt by a debt collector and any information obtained will be used for that purpose. why here...

    • Initial Complaint

      Date:03/31/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im aware of the hippa law change and would very much like for my medical charge to be removed from my credit report

      Business Response

      Date: 04/04/2025

      Pursuant to this BBB complaint a letter will be sent to the consumer that will enable to consumer to understand the nature of the debt. To what change in ***** is the consumer referring. ***** in general permits the reporting of medical debt. AFS looks forward to working with the consumer so that this matter can be resolved. The consumer may call our office at ************ and reference account number ************* is an attempt to collect a debt, and any information obtained will be used for that purpose.

    • Initial Complaint

      Date:03/31/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with EMERG PHYS OF ************** and I do not have a contract with AMERIFINANCIAL SOLUTIONS plus they did not provide me with the original application like I asked. Account No: ******** Amount Disputed: $1,488

      Business Response

      Date: 04/04/2025

      Pursuant to this BBB complaint documentation will be sent to the consumer that will enable the consumer to understand the nature of the debt. AFS does not claim to have a contractual relationship with the consumer. AFS is a collection agency and the consumers account was placed for collections.  The consumer may call our office at ************ and reference account number ********. ********************** looks forward to working with the consumer so that this matter can be resolved.  This is an attempt to collect a debt by a debt collector and any information obtained will be used for that purpose.

    • Initial Complaint

      Date:03/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why AMERISOL is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ******** Amount Disputed: $689

      Business Response

      Date: 04/02/2025

      Pursuant to this BBB complaint documentation will be sent to the consumer that will enable the consumer to understand the nature of the debt. AFS does not claim to have a contractual relationship with the consumer. AFS is a collection agency and the consumers account was placed for collections.  The consumer may call our office at ************ and reference account number ********. ********************** looks forward to working with the consumer so that this matter can be resolved.  This is an attempt to collect a debt by a debt collector and any information obtained will be used for that purpose.

    • Initial Complaint

      Date:03/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made numerous phone calls and sent multiple emails over the past week in an effort to resolve an alleged $936 debt that Amerifinancial Solutions claims is in collections under my name. Despite our persistent efforts, we have received little to no help or transparency regarding this issue.Throughout my communications with Amerifinancial, I have encountered a troubling lack of cooperation. Representatives have provided false or inconsistent names, and when we asked to speak with a supervisor or account manager responsible for our case, we were repeatedly refused. We also promptly provided a copy of my insurance card via email at your teams request, yet we never received any confirmation that it was received.This alleged debt should be covered in full by my health insurance provider, which has already confirmed its readiness to pay the $936. However, neither Amerifinancial Solutions nor the original billing entity (Doctor Payment) has cooperated to resolve the balance or remove the account from collections. Instead of assistance, we have been met with delay and jumping through hoops. We find this lack of response and accountability completely unacceptable. Meanwhile, a derogatory **** for this collection account remains on my credit report. I do not owe this debt out-of-pocket, and we consider the continued presence of this derogatory **** to be wrongful and damaging to our credit.We request that Amerifinancial Solutions take the following actions immediately: Confirm whether your office has received the copy of my insurance card that we provided, and that it is being used to process the claim.Provide an accountable contact: Supply the full name and direct contact information (phone number and email) of the account manager or individual at Amerifinancial Solutions who is responsible for handling this case.Remove the wrongful credit **** on my credit report ****** ****** Phone: ************ Email: **********************

      Business Response

      Date: 04/01/2025

      After review of the consumer's BBB complaint. It is AFSs position that this matter was handled properly, however, AFS will honor the consumers desired resolution and request that the account be deleted from the consumer's credit. AFS does not control the amount of time it takes for the credit bureau to honor such a request. The consumer may telephone our office at ************. This is an attempt to collect a debt by a debt collector and any information obtained will be used for that purpose.

    AmeriFinancial Solutions, LLC is NOT a BBB Accredited Business.

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