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Business Profile

Food and Beverage Services

Mackenzie Limited

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food and Beverage Services.

Reviews

Customer Review Ratings

1.71

Average of 41 Customer Reviews

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Review Details

  • Robert S

    Date: 01/09/2025

    Robert S

    Date: 01/09/2025

    I ordered approximately 3 weeks before Christmas and received my order of over 200 dollars one week before Christmas. Everything I ordered came properly frozen and in good shape. The spinach/artichoke bites were properly frozen and when heated my wife went head over heels about how good they were. She will order them again. The veg eggs rolls were fantastic, but did not like the sauce that came with it. I made my own sauce and the egg rolls were great. The coconut cake arrived frozen, but when we thawed it out and served it at dinner; it was fantastic. I heated the seafood gumbo today and added rice to it. It was, again, fantastic. The tiramisu was great as everything else was. We will order from you again in the future. Thank you for everything. Keep up the good work providing some of the best food that I have tasted in a long time!

    Mackenzie Limited

    Date: 01/13/2025

    Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the food. Your feedback means the world to us, and we truly appreciate your support. We look forward to serving you again soon!

  • Victoria Y

    Date: 12/15/2024

    Victoria Y

    Date: 12/15/2024

    The beef wellington bite size - where's the beef? There was virtually no beef, no mushrooms, and all dough. It was also tasteless. The petit fours - tiny! Also tasteless.

    Mackenzie Limited

    Date: 12/18/2024

    We do not have any disputes presented by this customer. We welcome the customer to call customer service at 877-867-6851 to answer a few questions and we will work together to resolve the issue.

  • Kelly T

    Date: 11/30/2024

    Kelly T

    Date: 11/30/2024

    Large Thanksgiving order not received. FedEx said never sent. No customer call back and no notice. So no sides or desserts for Thanksgiving. Thank goodness we didn’t order the Turkey from them. If we had known earlier we would have at least had the opportunity to shop. It kept saying Delivery November 27 until Thanksgiving. Do not trust a special occasion to this Company!

    Mackenzie Limited

    Date: 12/12/2024

    The customer is correct. We found that her order had not been delivered and we issued a refund back to the customer on 11/29/24.

  • Kelly T

    Date: 11/28/2024

    Kelly T

    Date: 11/28/2024

    I ordered for our entire Thanksgiving dinner and they promised it by Wednesday. Nothing came. I called twice. They never called me back. I was running around Thanksgiving trying to find food for 20 people. Do not order from this company!

    Mackenzie Limited

    Date: 12/02/2024

    Once notified that the customer did not received the order, a refund was immediately issued.

  • S. M.

    Date: 11/21/2024

    S. M.

    Date: 11/21/2024

    I ordered croissants and they arrived defrosted. Not sure if FedEx kept them overnight due to no perishable sticker but the packaging was poor. Open plastic bag in a loose box. I like their food and have used them for years but unsafe food is no good to me. Won't buy from then again.

    Mackenzie Limited

    Date: 12/02/2024

    Cust posted on facebook that the order was thawed on 11/26/24. A replacement order was immediately shipped.

    S. M.

    Date: 12/04/2024

    Mckenzie was most concerned and issued a replacement order. I would buy from them again.

  • Paul T

    Date: 11/20/2024

    Paul T

    Date: 11/20/2024

    My order included a pumpkin pie. When it arrived, 50% of the crust was broken off of the pie. I notified customer service. They apologized, and asked to see a photo of the pie. After they saw the photo, they sent me a second pumpkin pie. When it arrived, it, too, had 50% of the crust broken off of the pie. Their pie packaging isn't sufficient to protect the pie. I sent them a second photo of the second pie. They have not responded yet. Beware if you order a pie from them.

    Mackenzie Limited

    Date: 11/22/2024

    We received the complaint regarding the replacement pie on 11/19/24. The customer support team reached out on 11/21/24 with a response. The customer should look forward to the refund.

  • Teresa O

    Date: 11/13/2024

    Teresa O

    Date: 11/13/2024

    I ordered a large order of the Salmon Honey and it was fishy and tasted old. I called them about it and they would not exchange it. Offered me 10% on next order. I will not order from them. Save your money and buy the salmon from local grocery store.

    Mackenzie Limited

    Date: 11/16/2024

    Hello, the customer did reach out to state they were not satisfied with the salmon and a disc was offered. A representative will contact the customer for final resolution.

  • George S

    Date: 10/19/2024

    George S

    Date: 10/19/2024

    Been ordering from Mackenzie for years. I like the variety of foods and the quality is always good. My orders have always arrived on time for my events.

    Mackenzie Limited

    Date: 11/04/2024

    We value and appreciate all feedback from our customers. One of our greatest desires is to make the customer's shopping experience the best it can possibly be with product deliveries right to the front door. Thank you!

  • Mary F

    Date: 07/23/2024

    Horrible! My salmon and bacon was warm when I received it. After contacting customer service they promised to reship item properly refrigerated. That was over 2 months ago so I'm out over $100. Terrible company!

  • Marie C

    Date: 07/08/2024

    Marie C

    Date: 07/08/2024

    My friend bought me 6 of their lemon cakes. They arrived and were warm and no dry ice at all. There was one small packet and it had melted. We opened one and were very disappointed. First, the size is probably two bites at most. ($50.00 for 6 two bite pieces) Second, they were stale, dry and had no lemon flavor whatsoever. July 4, 2024 was the next day and we figured they were closed so we discussed making a complaint on the 5. On the 6th I finally called because it was a gift and I felt bad that my friend's money was wasted. The other cakes were put in the refrigerator immediately upon opening the box. When I called, I was told it was my fault, that I had waited too long to make a complaint. Do not waste your hard earned money on this company. They could care less...

    Mackenzie Limited

    Date: 07/24/2024

    We are unable to find any information regarding this customer or the issue. Please have the customer submit the purchasing customer's name and email address or the order number. If not available, the customer may contact customer service management @ 877-867-6851.

Mackenzie Limited is NOT a BBB Accredited Business.

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