ComplaintsforTidewater Property Management, Inc.

• Initial Complaint

  05/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Spoke to a property manager prior to completing rental application for house in February. Was assured property was available and we could sign lease within 3 days of filing application and paying fees. I explained time was of the essence as we were relocating for work and need a home by mid February. We paid for two application fees and submitted all paperwork. Repeatedly emailed, texted, and called. Enlisted services of a real estate agent to contact them as well. Received no response until (5/19/22) after I filed for refund from my credit card company for failure to provide service. I'm again requesting a refund of the $70 in application fees for services not performed.

  Business response

  10/24/2022

  Business Response /* (1000, 5, 2022/06/09) */ We are sorry to hear of you concerns and reviewed your application. We received your application for the property on Feb 8th, 2022 and started processing of the application. On February 14th, we emailed you to advised that the property had now had a pending application that was completed ahead of your application. The email mentions you are able to switch your application to another property or we can hold your application for any possible changes along with a link to our other properties. Per our systems records it does not show a response back to that email. In the terms of the agreement signed at the time of the application, paragraph #2 states the application fee is nonrefundable. Consumer Response /* (3000, 7, 2022/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, this isn't true. I explained on first and only call that I need this property to be ready in a week. Not only and was told no one was pursuing this property and I would be able to receive keys in 3 days. I left several messages (almost every hour) with no responses. I then enlisted a real estate agent to contact this agency as well. She also never received any responses via phone email or text. This reads scam. You have collected multiple application fees for properties that are not available. Additionally, no one reached out to offer any other properties to date. There would be no reason for me to go through the expense of finding another company to secure a rental and pay to stay in a hotel after being approved for one of your properties. Business Response /* (4000, 9, 2022/07/05) */ We do not accept an applicant and provide them with keys unless their application has been fully processed and meets all qualifications. Your application has not been approved as we never received a response to our email to advise there was another property you would like to proceed with. Unfortunately another application was completed ahead of your application that met the qualifications. Provided is a copy of the email sent to you advising that we could switch your application. Also attached are the terms you agreed to which stipulates that the application fee is non-refundable. Consumer Response /* (4200, 11, 2022/07/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, your representative assured me prior to completing my application that I would be able to obtain keys in 3 days as this was an urgent request. Then, proceeded to ignore all of my efforts to communicate (as well my real estate agents). This not an unusual situation for your establishment as I reached out to another member of your team and laughed when I said I haven't been able to reach an agent after sending my money for not one but two applicants. The response from your office wasn't sent until 12 days later. Well past the 3 day turnaround time. In fact, you held the payment and didn't process it until 6 days later. Well after my real estate agent exhausted all of her efforts to reach someone in your organization. I will be pursuing this issue with the Maryland states attorney as well as researching a class action lawsuit. Business Response /* (4000, 13, 2022/07/29) */ As previously mentioned we have no records of voicemails and/or emails from on your application. We believe there may have been some confusion on the our application process for you. As mentioned we do not just turn over keys to a client, there is a full application process and approval that must take place first ahead of a lease agreement if all qualifications are met. Our goal is to have client applications to be processed in 2-3 days if all verification come back in a timely manner from past landlords and employers. There is no guarantee on this as this is at the hands of the parties completing the verification. As mentioned you were offered to review our other properties to switch your application which is good for 60 days but we did not received a response. As a courtesy we will refund you application fee via check within 7-10 business days. Please contact us at *********@tidewaterproperty.com to provide us a mailing address for the refund. Thank you.

• Initial Complaint

  05/17/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On April 12, 2022 I contacted Tidewater Emergency number due to water coming into my unit through the walls. Tidewater sent out their plumber to check it out. They discovered water coming from pipes within the wall. They put a temporary hold on it and told me they would be back the following Thursday. When the plumbers returned they fixed the pipe and a crew to restore the unit was sent in, while restoring the unit they found mole in the walls. They ripped out the ceiling in the kitchen, walls between the kitchen and bath, and the kitchen and dinning room, they also ripped up the carpeting and the tile in the kitchen floor. I was told another crew would be there to complete the restoration once the walls were dry. I have yet to see or hear from anyone about when they will restore the unit and make it whole again. I have made 5 to 6 phone calls, no one has returned my calls. I am reaching out to you all (BBB) and hopes to get some results.

  Business response

  06/10/2022

  Business Response /* (1000, 5, 2022/05/19) */ Good Afternoon. Unfortunately, we are unable to identity this consumer as the property address and contact information they have provided does not show up in our systems. We do not manage any associations or ***************************************************************************************n our systems. Can the consumer please confirm the information they've provided in this ticket is correct? Without that, we are unable to provide additional details and/or confirm this complaint has been properly filed against the appropriate party. If you have further questions, please let us know. Thank you!

• Initial Complaint

  01/28/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Tidewater Property Management is my HOA and I filed a complaint on Monday 1-24-22 via email on there site with pictures about my next door neighbor parking her vehicle on Wiggles Court (which is a no parking Street)per HOA.. close to my driveway that is causing me issues pulling out and pulling into my driveway.They did not respond that day.The next day Tuesday 1-25-22 I sent another email with pictures complaining again with new pictures now of my car that was damaged on the front left finder on drivers side by the snow/ice pile I had to drive over to get into my driveway to avoid hitting the neighbors vehicle parked on the street close to my driveway .I finally got a call from Tira F. who I discussed this issue with and she said she sent a citation to the neighbor,she never once cared that my car was now messed up because of the neighbors parking and asked who said it's a no parking street I said your HOA Wiggles and Snickers Court are no parking because of how small and narrow the roads are.I told her she needs to call the neighbor to address this because who knows when she checks her mail. She said she would call her and call me back after.No phone call was made back to me so I called Tira on 1-26-22 and left a voice message asking if she spoke to neighbor because she is still parking on the street near my driveway and that that morning I had to back out maneuvering around neighbors vehicle and trash cans that was set out for trash which I bumped into one of them since I cant properly pull out because of the neighbors vehicle. NO phone call was returned that day.Yesterday 1-27-22 Tira called me around 11 a.m I was working so I missed her call,I called her back when I was free around 12:45 p.m when I was free and got her VM I left a message and phone tag continued with no conversations or email from her.Today 1-28-22 i have heard nothing. The neighbor is still parking on the street and not her empty driveway.Tidewater does not enforce any complaints. Help!!

  Business response

  02/17/2022

  Business Response /* (1000, 5, 2022/02/15) */ Please know that as the management company, we handle the day-to-day operations, but are not the "HOA" itself. We work directly with the Board, and in this case, the Developer as your association has not yet been turned over to a homeowner Board. Contact was made with the Community Manager regarding your concern and the additional details below were provided: The Community Manager spoke with Ms. ****** on 1/25 after receiving a message from our general email inbox. The Manager sent an email to call so that we could get a understanding of what her concern were. Ms. ****** sent pictures stating that her neighbor was parked in front of her home prohibiting her from accessing her driveway. Ms. ****** pictures were up close and did not give a full view of the relationship between the two homes. Informed Ms. ******* that we would reach out to her neighbor about parking in front of her home and follow up with her. We spoke with her neighbor who indicated that she was in fact parked in front of her own home and was not blocking Ms. ****** driveway. Neighbor stated that her driveway was on a slope and because of the snow and ice she could not pull into her driveway and had to park in front of her home. Neighbor provided pictures which indeed showed that she was in front of her home and not Ms. ******. We called Ms. ****** back on 1/26 at 10:58am and received no answer. We again called Ms. ****** on 1/27 at 2:14pm and received no answer. Ms. ****** stated that they were not allowed to park on the streets. The Community Manager left a message for the Developer, due to this property still being under developer control to get clarification regarding the street parking. Will follow up with Ms. ****** again once we hear back from the developer. We do hope this additional information is helpful, but please reach out to our office with any further questions. Thank you! Consumer Response /* (2000, 7, 2022/02/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I never said the neighbor was parked on my property, I said the neighbor was parked close to my driveway making very hard to get in and out of my driveway and turning my car to drive down Wiggles Court which is a no parking street.I submitted my pictures previously showing where the neighbor was parked and the inconvenience for me and the neighbors that live across from her.The neighbor had no ice or snow in her driveway just the entrance where she did not clear out with a shovel.Since the complaint an email did go out from Tidewater Property Management stating Wiggles Court is a non parking street which is what I was telling them the entire time.Tidewater is acting as the HOA until it's taken over by community residents, we send our $38.00 monthly payments to them and our HOA documents have there name on then,we also have to ask them for permission to do things to our homes so to me they are the acting HOA that needs to be more concerned about neighbor complaints and unfortunately they are not.I spoke to the realtor that works in Martinsburg Lakes and she was having a meeting with the management of Martinsburg Lakes and I advised her if the situation and she said she would bring it up at the meeting about parking on Wiggles Court and have them forward the information to Tidewater Property Management .So she is the one that more then likely got the issue taken care of.Thank you for your time.

• Initial Complaint

  12/30/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We moved into a new home in September of 2020 that is managed by Tidewater Properties. We never received our welcome package which had our information to start paying our HOA dues. We contacted them every so often to get set up just to be told that someone was looking into it, and we never heard back. Finally September of 2021 we finally got it sorted and were able to join the system. We knew we would need to pay for the last year and asked for time so that we could pay it slowly, as it was an error on their part. When we received our first bill it also included an extra 500 dollars sign up fee. After talking to our closing Lawyers we learned that two checks were sent upon closing. One for 500 dollars and another for 116 dollars to cover the remaining payments of 2020. I provided Tidewater with the date the checks were issued as well as the check numbers, i provided this on November 2nd 2021. They are still "looking" for them. Today I got a notice in the mail that we are being sent to collections. I want my bill to reflect the payment from a year ago! And I do NOT want my credit affected by Tidewaters incompetence.

  Business response

  02/28/2022

  Business Response /* (1000, 9, 2022/02/18) */ Per our notes and records regarding this claimant's files, our Assistant Regional Director spoke with her on January 6th explaining the information we needed from her in order to make the needed adjustments to the account. On January 11th, all late fees were waived from the account, and there should be no negative result to the claimant's credit history.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩