Business ProfileforKelly Generator & Equipment, Inc.

This company will give you an estimate for warrantee work, not contact Generac to collect on the warrantee, then charge you full price without sending you an invoice first. We were quoted approximately $450 for a warranteed service call, then our credit card was charged $900 the very next morning ($300 of which was for travel...we live 3.8 miles from the business) without the courtesy of sending us an invoice first. The employee adjusted one valve and (without permission OR need) changed the oil in our generator. Two days later, we recieved the same error on our generator. We called them back, and they said they would do a "courtesy call", even though this was an issue they clearly did not fix but wildly overcharged us for. After coming out and spending time blaming everything from the weather to the propane regulator, they sent us a faux invoice showing that they would have charge us another $900 if it wasn't considered a courtsey call. The workers refused to do anything other than put a monitor on the valve. This company will pass blame to everyone before doing any actual work to fix a problem, while charging their customers an outrageous amount and having zero transparency while doing so. We highly recommend finding another company to work with if you install a Generac generator. Generac has been helpful, SJ Johnson (propane) has been fantastic....Kelly is NONE of these.