ComplaintsforHoneygain.com
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Complaint Details
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Initial Complaint
02/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Website explicitly says payouts will be made through ******. However, upon attempting to initiate a payout, I am instead prompted to sign up for an Israeli third party middleman company. I don't agree to this third party's Terms, and so Honeygain is refusing to pay me. I gave them access to my network and bandwidth under the promise that they would compensate me for that access. The company is now refusing to uphold that promise. According to their Terms, the applicable law is that of England and Wales, and as such, a false advertisement complaint has already been made with ***.Initial Complaint
09/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Like I've seen from other users on here honey gain has given my account a permanent suspension. According to their FAQ this can be done by running a virtual machine or trying to cheat their Network somehow. The only thing I've done is run the app on my phone and my laptop which they encouraged when I first downloaded the app on my mobile phone. It ran for 10 or 11 months back in 2020 through 2021. During that time, I was able to accrue one $20 payout. About April of this year, I got a warning on my computer saying that my network was overused, that I needed to run my laptop on a different IP and my phone on a different IP. I set up my phone honey gain to just run on the mobile and not Wi-Fi, but the error persisted for months. Finally, today I went to log into my account, received the notice that my account was suspended. So not only have they used my data and sold it to other companies for however much money they actually make off of it they're now stealing the Pennies on a dollar they were going to pay me for it? Very immoral extremely unethical. I want my $12 you're stealing from me over bogus accusations I try to cheat the system. I did nothing of the sort I let the app run in the background and never paid attention to it.Business response
10/27/2022
Business Response /* (1000, 5, 2022/09/19) */ Hello Matthew, Since you have not provided any details in the complaint that could help us identify your account, I would like to ask you to contact our customer support and briefly explain your situation. We will go over your case and will be able to provide you with more details on why your account was suspended and what can be done about it. You can submit a support ticket here: https://honeygain.zendesk.com/hc/en-us/requests/new Thank you, Mark Customer Support Team LeadInitial Complaint
03/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Honeygain has permanently banned me due to a false accusation. The website clearly states that you can use up to 10 devices with their application. I did just this. I used 10 of my cell phones and logged into the app with the same account on each phone. Now after two payments Honeygain randomly sends me an email saying I was banned and I asked them to review this issue. They told me I was suspected of using a VM. I told honeygain; How can you use a VM on a cell phone and my account clearly shows I never used a computer with this application. Now Honeygain says: Network Abuse is the reason I am banned. All of this is complete non-sense. I was banned on Feb 27th and have been asking for help non stop yet Honeygain is 100% not helping. You can't ban me and then have a reddit form where you appealed other users accounts for the exact same ban reason as me. Honeygain is favoring certain users and I have had zero assistance with this issue. I want this reported to the BBB for the sake of Honeygain claiming I did something I never did. I didn't break any TOS rules and I am being cheated by this company. I earned two payouts and then randomly I get banned for no real reason at all and yet I am given zero options to fix this issue. This is unfair to ban me and then you unban other users for the exact same thing. It's completely unfair!
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.