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Business Profile

Online Payments

Honeygain.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Payments.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Website explicitly says payouts will be made through ******. However, upon attempting to initiate a payout, I am instead prompted to sign up for an Israeli third party middleman company. I don't agree to this third party's Terms, and so Honeygain is refusing to pay me. I gave them access to my network and bandwidth under the promise that they would compensate me for that access. The company is now refusing to uphold that promise. According to their Terms, the applicable law is that of England and Wales, and as such, a false advertisement complaint has already been made with ***.

  • Initial Complaint

    Date:09/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like I've seen from other users on here honey gain has given my account a permanent suspension. According to their FAQ this can be done by running a virtual machine or trying to cheat their Network somehow. The only thing I've done is run the app on my phone and my laptop which they encouraged when I first downloaded the app on my mobile phone. It ran for 10 or 11 months back in 2020 through 2021. During that time, I was able to accrue one $20 payout. About April of this year, I got a warning on my computer saying that my network was overused, that I needed to run my laptop on a different IP and my phone on a different IP. I set up my phone honey gain to just run on the mobile and not Wi-Fi, but the error persisted for months. Finally, today I went to log into my account, received the notice that my account was suspended. So not only have they used my data and sold it to other companies for however much money they actually make off of it they're now stealing the Pennies on a dollar they were going to pay me for it? Very immoral extremely unethical. I want my $12 you're stealing from me over bogus accusations I try to cheat the system. I did nothing of the sort I let the app run in the background and never paid attention to it.

    Business Response

    Date: 10/27/2022

    Business Response /* (1000, 5, 2022/09/19) */ Hello Matthew, Since you have not provided any details in the complaint that could help us identify your account, I would like to ask you to contact our customer support and briefly explain your situation. We will go over your case and will be able to provide you with more details on why your account was suspended and what can be done about it. You can submit a support ticket here: https://honeygain.zendesk.com/hc/en-us/requests/new Thank you, Mark Customer Support Team Lead

Honeygain.com is NOT a BBB Accredited Business.

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