Business ProfileforNorthern Pharmacy

We were referred to Northern Pharmacy (hereafter referred to as NP) by ***** ******* (JH) to order a new Tribute custom nighttime lymphedema garment from L&R for my wife to replace her current garment. After measurement, NP ordered an off-the-shelf garment from L&R (The Tribute WRAP) and not the custom (Tribute Nighttime) garment. At delivery, my wife noted that this garment did not resemble what she currently has and that it did not appear to fit. She was asked to take the garment home to see if it would work. It did not.m Te garment was too small and the outer cover ripped the second day. We had to pay out of pocket for a seamstress to restock the outer cover so that it could be used. After further research with the manufacturer (L&R), I was able to determine that NP had ordered the completely wrong item - an off-the-shelf arm sleeve but yet they billed our insurance for a custom garment, outer over, and glove. We spoke multiple times to Northern Pharmacy about their mistake and asked that the item be returned and to order the correct custom garment. We were told that the off-the-shelf garment is not returnable and that it could not be exchanged for the correct custom garment because the custom costs many thousands of dollars more. Both of these statements are lies. I spoke to the manufacturer L&R to their design center (###-###-#### or ***************************.com) and the off-the-shelf can be returned within 6 months under warranty. Also, the off the shelf street price is ~$220 and the custom garment cash pay cost is ~$700. NP billed out Insurance for $960 for a custom garment ands paid a captivated in network rate of $506. After many calls to NP, the only thing they were willing to do was to order a new larger off-the-shelf garment but at pickup the garment appeared to be previously used so we rejected picking it up.