Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being held accountable for a collection balance holding me back from moving which is a balance of ****** from signature property from an inhuman apartment complex that not only stole money but didnt communicate with their residence did not complete work orders no one was ever in office whole apartment was filled with rodents and mice homeless people breaking into my home at 4 in the morning and nothing was done after requesting a lock change I should not be held accountable for this payment and would like them to remove it

  Business Response

  Date: 03/28/2025

  Hi,
  
  We had some internal transitions with the Signature Property team and the complaint relates to a property we no longer own or manage. Accordingly, I have no direct knowledge. However, looking at the tenant's ledger they moved in on 10/19/22 and had a a monthly rent of $1,340 and moved out in 8/2023. Total rental payments on this account was $1,428 for the 10 months living at the property - the tenant lived at the property for close to a year and didn't cover their obligations for a full month (factoring utilities, etc.).
  
  I circled back to the work orders for the unit while they were there to make a determination if there is any credence to their complaints. During their entire time at the property there were 7 work orders (which is typical in property management - of which only one was for pests and the others were mostly minor items). They were all addressed within a few days and no repeated work orders. If a tenant concern is not addressed adequately the tenant will typically create a new work order - no repeat work orders is typically a good indication everything was satisfactorily addressed.
  
  That being said, I understand this individual is trying to move on, find housing and not in a position to pay. Therefore as a courtesy we will waive their balance and remove them from collections. 

  Customer Answer

  Date: 03/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was at tenant at one of Signature Properties Rental Properties. ************************** in ***********. I became a resident in October 2022, but unfortunately had to break my lease ******* 2023 due to ***** infestation, cleanliness of the property and theft of personal items from shared laundry room in the building, as well as the lackadaisical attitude of the staff and corporate reaching out in timely matters. My rent for ******* was paid in full and on time. However, I vacated that apartment on ******* 21st, 2023. I did receive my deposit back (via mail), but I need my refund from day I moved out until the 31st of ******* 2023. This company lacks communication and I'm not happy about that at all. I've sent emails to the ********************** as well as reached out to someone at the corporate office and no has seemed to get back to me. It important to me, obviously, not important to them. All I'm asking is for my refund.

  Business Response

  Date: 03/08/2023

  To whom it may concern, 

  Please see the following ledger regarding the refund. To help clarify the credit please see below. 

  $(559.68) Rent credit for 1/21/23 thru 1/31/23
  $    (6.45) Trash credit for 1/21/23 thru 1/31/23
  $  125.74  Utility charges for 12/1/22 thru 12/31/22
  $    74.98  Utility charges for 1/1/23 thru 1/21/23
  $365.41 Net Refund Check to tenant

   

  Thank you,

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19393247
  
  I am rejecting this response because: The check that was sent to me was stated by the manager to be my security deposit. In the initial breakdown it did not state that it was a refund from January 21st thru the 31st. My security deposit that I paid to dunhill prior to move in was $500. She explained to me after the fees (water, trash) etc that my balance was $365, I got that. That is understandable. I received a check for a security deposit only. They are lying and trying to create a false ledger. The original breakdown says nothing about the end of January. I attached it in the original dispute. Again, I received my security deposit only! I moved out on the 21st of January. I have not been refunded for January 21st through 31st rent and thats what this Dunhill needs to send me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:06/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sat, Feb 26, 2022, I was contacted by Hunter ******** regarding a debt in the amount of $$2,727.66 (may be more now because of interest) for December, January and February. The "debt" was from a previous residence (**** ****** Apartments - **** ****** Rd. Apt. ***, Suitland, MD 20746). At the time that I moved out in November of 2021, the property was in the process of being purchased by Signature Properties so I did not have a lease. The rent was paid in full for that month I didn't even ask for my security deposit when I moved out. I have made several attempts to contact and also left messages to contact the rental office. I received a response from the rental office telling me that some of the charges were removed but when I looked at the statement I received from the rental office, it showed the amounts removed as being written off and sent to Hunter ********. I have also contacted Signature Properties and left messages with Ms. ****** explaining the same thing. I have received several messages from Hunter ******** (Account#*******) telling me that I need to contact them regarding this "debt" I have even gone to the Hunter ******** site twice to dispute this "debt". You can't speak to anyone because no one answers the phone when you call so all you can do is leave a message. I am at my wits end trying to get this matter solved. I have attached the Resident Ledger that I received from the rental office.

  Business Response

  Date: 09/09/2022

  Consumer Response /* (3000, 7, 2022/06/28) */ ***Document Attached*** Business Response /* (4000, 16, 2022/08/17) */ We are in receipt of this complaint and all messages from the consumer. Our accounting department reviewed and adjust incorrect charges that were added to the rental account for December 2021 and Notice to Vacate fees. These fees were added in error, as the resident was on a Month to Month lease. The revised outstanding balance is $1,563.66. The resident should be receiving an updated copy of the ledger in the mail, and our ******** ******* should have reached out to the resident with the update. I have requested that the ******** ******* follow up with the resident and provide updates again.