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Business Profile

Property Management

Signature Properties

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    06/14/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    On Sat, Feb 26, 2022, I was contacted by Hunter ******** regarding a debt in the amount of $$2,727.66 (may be more now because of interest) for December, January and February. The "debt" was from a previous residence (**** ****** Apartments - **** ****** Rd. Apt. ***, Suitland, MD 20746). At the time that I moved out in November of 2021, the property was in the process of being purchased by Signature Properties so I did not have a lease. The rent was paid in full for that month I didn't even ask for my security deposit when I moved out. I have made several attempts to contact and also left messages to contact the rental office. I received a response from the rental office telling me that some of the charges were removed but when I looked at the statement I received from the rental office, it showed the amounts removed as being written off and sent to Hunter ********. I have also contacted Signature Properties and left messages with Ms. ****** explaining the same thing. I have received several messages from Hunter ******** (Account#*******) telling me that I need to contact them regarding this "debt" I have even gone to the Hunter ******** site twice to dispute this "debt". You can't speak to anyone because no one answers the phone when you call so all you can do is leave a message. I am at my wits end trying to get this matter solved. I have attached the Resident Ledger that I received from the rental office.

    Business response

    09/09/2022

    Consumer Response /* (3000, 7, 2022/06/28) */ ***Document Attached*** Business Response /* (4000, 16, 2022/08/17) */ We are in receipt of this complaint and all messages from the consumer. Our accounting department reviewed and adjust incorrect charges that were added to the rental account for December 2021 and Notice to Vacate fees. These fees were added in error, as the resident was on a Month to Month lease. The revised outstanding balance is $1,563.66. The resident should be receiving an updated copy of the ledger in the mail, and our ******** ******* should have reached out to the resident with the update. I have requested that the ******** ******* follow up with the resident and provide updates again.

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BBB Rating & Accreditation

A-

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Contact Information

1700 Resitertown Rd Ste 215

Pikesville, MD 21208

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(443) 708-0422

Customer Complaints Summary

2 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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