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Business Profile

Veterinarian

Potomac Animal Hospital, INC.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We boarded our two cats (***** and *****) and two dogs (****** and *****) at Potomac Animal Hospital (PAH) June 8, 2022 to June 17, 2022, while our family traveled to Michigan  for memorial services for ***** father who recently died from COVID-19. Our petss ave been patients at PAH previously, but have never been boarded at PAH. We chose to board our pets at PAH because they are all seniors (over the age of 10), and we expected that PAH would provide the care and attention they needed. Instead, their boarding wastraumatic and injurious.****** apparently developed an eye irritation the first night he was boarded. We received a call on June 10, 2022 from PAH, asking for and receiving approval for treatment. When we picked up ******, his eye looked fine, but he was panicked and traumatized, and cried and barked in ways he has never done before.***** is receiving a special protein diet, which we brought samples of, for weight loss. However, she appeared to have lost weight during her stay. PAH staff have told us they left us multiple messages regarding this issue, but we have no record in any of our phones of any such messages. We did get the call regarding ******, so it is unclear why we did not get the alleged multiple messages regarding ************ nose was bloodied when we picked her up, and she too was panicked and traumatized. After we got her home, we noticed her canine teeth looked broken and damaged. We called PAH and sent photos via text to PAH. PAH staff told us you had reviewed the photos and concluded that any damage done to them was not incurred during her stay a PAH. ***** has been seen by PAH before and her teeth were good according to the vet there. ***** was seen by Dr.************************************, June 21, 2022. Please see his report, which is attached separately. Dr.************ found that ***** has twelve damaged teeth, and that such damage appeared to be recent. He recommended further consultation with a veterinary dentist.

Potomac Animal Hospital, INC. is NOT a BBB Accredited Business.

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