Business ProfileforPreston Automotive Group

In 2/24 brought my vehicle to Preston for a diagnostic test to determinerepairs needed to be made. I filled out a form that stated I wanted an "Oil Change," "Tell me more," and "Multi-point inspection." After leaving the car in your care, I heard nothing for two days. After several days of no one answering my calls or getting back to me, I finally connected with JR on February 28, 2024. Only at that time, did he tell me that he repaired the car and was putting it back together. When I asked to him to clarify, he said he did not just run the diagnostic (referred to as "Tell me more" and "Multi-point Inspection") but he in fact repaired everything even though he was not authorized to do any work beyond what I requested on the form. He expressed remorse and great concern and admitted he did not have authorization to perform more than $7,000 worth of work to my vehicle, and said he’d call me back. After this interaction, I was then was contacted by Mr. Victor C****** who claimed to be JR's boss and admitted that the work was not without my authorization. Vic then proceeded to ask if I would sell him my car. I said I would consider it but only for $10,000. We did not reach any such deal and the next day I returned to the dealer to retrieve my vehicle. Upon arriving, Victor told me he could accept $3,000 for the repairs. I told him I did not authorize any repairs and could not pay any amount. I then requested to pay for the oil change and to see a list of repairs and Vic refused to do either. He then said these charges would be 'coming out of JR's salary.' After driving the car for less than 10 miles, the car began to pour out smoke through the rear and the hood. My car had NEVER done this before I brought it to your garage. I took my car to another mechanic who stated the engine was cracked and engine. He also showed me where the heater hose was disconnected from the engine either on purpose or accident, either way doing extreme damage to the vehicles engine.