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Business Profile

Apartments

Northwest Crossing Apartment Homes

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/07/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've complain and complain about my issues with leasing office for about a month about this leak and this is how it ended up yesterday all they keep telling me is they will come back and fix it in morning nothing or no one has showed I I pay my rent on time every month now my apartment is a health risk and I already have major health issues

  • Initial Complaint

    Date:05/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited the Northwest Crossing Leasing office to enquire about renting an apartment. I was advised that there was a $25 non refundable application fee(I didn't mind this as this was the norm). I was also told that upon approval, there would be a $100 fee towards the apartment. It was also expressed to me that this $100 would be refunded if I did not proceed with the apartment, and it would go towards rent if I decided to take the apartment. The application was not approved (pending job offer). When I sent in my job offer letter I was then approved for the apartment, but decided not to move forward. I did not want a 12 month lease and renting the apartment for less that 12 months was way to expensive for me(my monthly rent would've increased by at least $500). I expressed this via email and requested a refund. My email re refund was not acknowledged, so I reached out via telephone and was told that I am not eligible for a refund.

Northwest Crossing Apartment Homes is NOT a BBB Accredited Business.

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