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Find a Location

NIH Federal Credit Union has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • NIH Federal Credit Union

      111 Rockville Pike Ste 500 Rockville, MD 20850-5170

    • NIH Federal Credit Union

      900 23rd St NW Washington, DC 20037-2342

    • NIH Federal Credit Union

      PO Box 10724 Rockville, MD 20849-0724

    • NIH Federal Credit Union

      9000 Rockville Pike Bethesda, MD 20892-0001

    • NIH Federal Credit Union

      PO Box 6475 Rockville, MD 20849-6475

    Business ProfileforNIH Federal Credit Union

    Credit Union
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    NIH Federal Credit Union has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • NIH Federal Credit Union

        111 Rockville Pike Ste 500 Rockville, MD 20850-5170

      • NIH Federal Credit Union

        900 23rd St NW Washington, DC 20037-2342

      • NIH Federal Credit Union

        PO Box 10724 Rockville, MD 20849-0724

      • NIH Federal Credit Union

        9000 Rockville Pike Bethesda, MD 20892-0001

      • NIH Federal Credit Union

        PO Box 6475 Rockville, MD 20849-6475

      Location of This Business
      111 Rockville Pike Ste 500, Rockville, MD 20850-5170
      BBB File Opened:
      1/1/1996
      Alternate Business Name
      • National Institute Of Health Federal Credit Union
      Business Management
      • Mr. Stephen McGowan, Vice President of Operations
      Contact Information

      Principal

      • Mr. Stephen McGowan, Vice President of Operations

      Customer Contact

      • Mr. Stephen McGowan, Vice President of Operations
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Website Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      10 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/24/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      Hello, I have been banking with NIHFCU (NIH Federal Credit Union) for several years now - depositing monies into my checking account and seeing those deposits clear in a reasonable timeframe. Five days ago however, I made two check deposits into a sister-branch that works with NIH - these were not exceptional deposits - not even more than $1100 USD - checks from another reputable bank that I work with. I have never experienced this before - but NIH (when I called them) said that their system is simply "holding on" to my checks and will do so for another week. When I asked them why, they told me it's a "random" system thing and there is nothing they can do. I have never experienced this before but they are literally holding my funds hostage and preventing me from accessing them...after weeks? This is crazy and I need this resolved as soon as possible. Please help.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      phil g

      1 star

      06/02/2023

      STAY AWAY FROM THIS FAKE BANK, YOU'VE BEEN WARM. THEY DENY MORE APPLICATIONS THAN APPROVE I WAS TOLD. HERE IS MY RESPONSE TO THE UPPER MANAGEMENT TEAM. WHEN YOU ASSERT YOURSELF THEY WILL RETALIATE BY REPORTING YOU TO CHECK SYSTEMS AS FRAUD AND CAUSE MORE TROUBLE FOR YOU AS YOU LOOK TO OPEN A BANK ACCOUNT. AND THEY HATE TO WORK WITH OUT OF TOWN APPLICANTS FYI! LASTLY, THEY ASK FOR "SELFIE" TO OPEN A BUSINESS ACCOUNT. WTF. NO OTHER BANK DOES THAN TO MY KNOWLEDGE. Thank you for starting the process my for an internal review of my application. I received an email yesterday 5/15 informing me of a denial to open a business account for the second time. I was told this time I would receive an adverse action letter in the mail for the denial. I can share this with you if needed once I’ve received the letter. I began this journey to open a personal and business account in March of 2023. It is now May 2023. I was told recently that my account would be open for me to begin my banking needs. This turned out to not be the case and leaves me to worry about the application process. After the first denial, that led me to work with (SS) in the supervisory department. She really made me feel that there was a small error during my initial application and my second application would be successful following her direction and supervision. Again, this turn out not the be the case. I have open accounts with Banks and Credit Unions who are recognized locally and nationally and not once have I experience a problem such as this. It’s unbelievable! Now, it appears I have exhausted all options for a fair review of my application and have no choice but to report this to the NUCA and seek counsel. This is not how I intended this process to go when I made an application for an account back in March of this year. If after your review of my file brings an opportunity to overturn the current denial decision I would much rather side with your conclusion and the latter as a final option.

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