Business ProfileforAcme Stove Co.

12/05/2022 I went to Acme Stove, Rockville, MD, inquired about wood burning stove. Was told I must place order, pay for materials, then they will measure the premises. Order placed with salesman Jesse M****, check $3,385.10 paid. M**** said order can be cancelled if I change my mind. 12/10/2022 Acme Stove came to measure, the chimney is short, needs to be extended, need breaking and pouring new concrete, cost more money. 12/12/2022 Phoned Acme, left message for M****: more money and breaking the chimney are NOT acceptable. 12/13/2022 Spoke to M**** around 9:00 am. He said he may have solution of no more money and no breaking. Around 4:00 pm I phoned him back. He offered a solution of no more money and no breaking. I asked to have it in writing that it would pass county inspection. He declined, said he will issue a refund, to be mailed. Order was cancelled. 12/21/2022 spoke to M****, asked about the refund. He said it is in the mail, should arrive in 2 days. 12/23/2022 Phoned Acme, requested a call back from their manager. 12/26/2022 Phoned Acme, requested a call back from their manager. Mark T***** phoned back, said the check is in the mail, delay is due to Post Office holiday rush, said refund check number is *****. No clear answer as to when the check was mailed. 12/30/2022 Phoned Acme and was told the manager is not there and would call me back next week. 1/3/2023 Phoned Mark T*****, requested a new refund check to be issued and a callback to go pick it up at their office myself. T***** said will issue new check. Since then I have heard nothing. The original check never arrived. i do not know if Acme Stove will indeed refund my money. I do not know what is the time frame. I do not know what stage have they reached in this refund process. I would like clear and specific answers as to when I will get my refund. And I would like to receive my refund!