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Business Profile

Home Buyers

MarketPro Homebuyers

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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 57 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Constant texts from '"***" from MPH' offering to buy my home. I have no idea how "'***" from MPH' got my number. I keep reporting the spam, and somehow '"***" from MPH' keeps texting me. I have no intention of selling my home, much less to someone cold-texting me.

    Business Response

    Date: 05/03/2023

    Very sorry that you are receiving notifications from our company when you prefer not to.  We are happy to remove you from our database and future contact.  Thanks for providing this opportunity to update your preferences. 

    Customer Answer

    Date: 05/15/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********.

    PROVIDED I am not contacted by that entity, nor by anyone who works within that entity in any context (employee, third-party contractor, owner, etc.), under any circumstances, I accept.

    Regards,
    *************************

  • Initial Complaint

    Date:03/17/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the second notice of ********** in ************* at my house if there is a third I will seek legal action under the law !

    Business Response

    Date: 04/18/2023

    Very sorry we have contacted you.  We have updated your information and removed you from our database and future contact.  Apologize for any inconvenience.

  • Initial Complaint

    Date:02/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the third time I am asking MarketPro Homebuyers to STOP. I repeat STOP sending me mailings. I am not interested. Today I received mail at my home about them wanting to buy a house I own at *** ******** ****** NW. it’s truly sad that they won’t take NO for an answer. I DONT want to receive mailing from them at the address I live ******** ** Nw nor ******** ****** Nw. Please leave people alone that request to be left alone.

    Business Response

    Date: 03/19/2023

    Very sorry you are still receiving communications from our company after opting out.  I have provided both addresses to our opt out department and hope we can be successful with removing your contact information completely from our system.  We apologize for any errors on our part that have caused you inconvenience. You may also reach us directly at ************

  • Initial Complaint

    Date:02/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Marketpro is harassing me with bi monthly mail phone calls and advertisement to sell my home. If I wanted to sell my home I would, but would call a more reputable company who does not discriminate as they believe I am elderly. I am tired of the phone calls and continued letters.

    Business Response

    Date: 03/06/2023

    We are very sorry for the inconvenience.  I assure you that you are not being targeted due to your age as we try to reach out to a wide range of people who need our services. I have updated our system and you should no longer be receiving any future contact. Thank you

    Customer Answer

    Date: 03/16/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because:

    Regards,

    *******************************

  • Initial Complaint

    Date:01/04/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MPH is gorilla marketing via cell phones illegally.

    Business Response

    Date: 02/08/2023

    Thanks for reaching our business.  I assure you that we are in full compliance with all state laws regarding our texting platform.  We are happy to remove you from our contacts and will update our marketing department with your preferences. 

     

  • Initial Complaint

    Date:12/15/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MarketPro Homebuyers has been sending me unsolicited mailings and text messages to purchase my home. This has been going on for over a year despite me blocking their text messages and not responding to any of their unsolicited mailings. THEY NEED TO REMOVE ME FROM THEIR MAILING LIST. Unless MarketPro Homebuyers stops this harassment immediately, I will have no alternative other than to seek legal advice/action.

    Business Response

    Date: 01/04/2023

    We apologize for any inconvenience. We have removed you from any future marketing outreach. If you have any future concerns, please feel free to reach out to [email protected]. Thanks for providing this opportunity to update your preferences. 

    Customer Answer

    Date: 01/21/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    Regards,

    *****************************

  • Initial Complaint

    Date:11/17/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never contacted this company, or provided them any information. Not sure how they got my number or address (which isnt mine, was my parents) but they keep texting me about selling my home (which isnt mine). Dont know how they mined data to get my number, old address but not a business I would ever do business with based on this.

    Business Response

    Date: 11/19/2022

    Very sorry you are receiving our marketing notices at a time when you are not interested in selling or this mailer is sent to you in error. We will be happy to unsubscribe you from future mailings. If you should need to make any changes, please feel free to contact us at [email protected]. Thanks for reaching out so we can update your preferences. 

    Business Response

    Date: 11/29/2022

    Hi ***** your information is readily available in the public domain.  In fact, I ******* your name and your address, phone number, age, were among the information readily available. By ******** your house address I was able to see when you purchased, and the purchase price etc.. all part of the public record. We do not data mine--we simply provide a service and using the public records to assist us in locating those most likely to need our services.  If you do not wish to be contacted--we are happy to remove you from our contact list.  Thank you again for the opportunity to explain how we came upon your information. 

    Customer Answer

    Date: 11/29/2022

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because:  The phone number is not part of the public record.  Name, address, sale etc is thanks to the government, but the phone number is not part of that record.  Nor did I ever provide it to you.  So do you try every phone number you find for a given name even if you know it may not be the right one?  Like I said terrible business practice and gross if thats what you do.


    Regards,

    *********************

  • Initial Complaint

    Date:11/08/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never opt'ed in for SMS marketing and have been receiving text messages from this company. This is a TCPA violation and subject to a $2,000 fine per text. I encourage everyone to submit a TCPA violation against them here. *****************************************************************************

    Business Response

    Date: 11/15/2022

    So sorry for any inconvenience. We will happily remove you from our marketing. MarketPro is a fully compliant company. We do not send text messages from an auto-dialer and we do not sell products or services.  You will be immediately removed and hope that satisfies this complaint.  

  • Initial Complaint

    Date:11/08/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As recently as today November 8, 2022 I have received several unsolicited texts from this company asking me to sell my home. This is not the first time. I have talked with their representatives and asked them to take me off their lists. Apparently that does not work.

    Business Response

    Date: 11/14/2022

    I apologize that you have been unsuccessful at being removed from our system.  It may be that we already had mail in the sent cycle that could not be pulled back.  I have provided your contact information and you should not be contacted again.  Please feel free to contact us at [email protected] if you should have any future inquiries. Apologize again for the inconvenience.

  • Initial Complaint

    Date:11/03/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MarketPro Homebuyers is one of many companies that send me unsolicited texts acting as if they know me and inquire about buying my home, listing my home address. To top it off, they give me the option to opt out of a predatory practice that I NEVER opted in for. I do not have a cell phone for the convenience of these companies to cold call/text me about services I do not want or need.

    Business Response

    Date: 11/06/2022

    Very sorry that we are reaching you on your cellphone and we will happily update your preferences so that you will not receive any future contact.  You can also make this request at [email protected], however, I have taken care of this for you. Our apologies again!

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