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New Car Dealers

Ourisman Mazda of Rockville
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.5

Average of 2 Customer Reviews

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Review Details

  • Jacob N

    Date: 10/11/2024

    Jacob N

    Date: 10/11/2024

    Don't bother scheduling an appointment. It doesn't matter. Scheduled an 11:30 for an oil change. A 20 minute job, tops. Get quoted 3-4 hours. When I call in, they tell me it will be done by 5 at the latest. Service *** they said they had 50 appointments today. Their failure to schedule properly is forced upon every poor customer. Horrible service

    Ourisman Mazda of Rockville

    Date: 10/23/2024

    Thank you, ****, for sharing your experience with us. We sincerely apologize for the inconvenience you encountered during your recent visit.

    We schedule appointments to better manage our workload, but sometimes unexpected issues can arise that lead to delays in servicing other vehicles. While an oil change itself may only take about 20 minutes, the timing of completing prior repairs can affect when we can start on yours. We do our best to communicate any delays promptly and appreciate your patience, should they occur.

    We appreciate your understanding, and were glad we were able to meet our promise of having your vehicle ready by 5:00 PM. If you have any questions or wish to discuss further, please contact our General Manager, *** ******, directly at ****************************************************************.

  • Alan S

    Date: 07/06/2024

    Alan S

    Date: 07/06/2024

    I scheduled appointment week in advance for an AC recharge and received confirmation of appointment. Brought vehicle and was told with no prior notice that they don't do AC recharge on Saturdays. Came back on Tuesday to have service done and left vehicle with them. Service took 3 days to be complete, was consistently given excuses on why it was not done day of. When car was returned, dash of my vehicle was popped off of the digital display. Car had no defect in that area when dropped off. They claimed it was due to extreme heat, which the car only sat outside due to them 3 days to complete service. Car has sat outside extreme heat ******* before and never had an issue. They offered to repair it for free which I agreed too. But upon pickup after this repair, the work was sloppy and glue now in front of digital display and creeping out of the edges of the dash. I have taken my car here for years, I will no longer use their service department again.

    Ourisman Mazda of Rockville

    Date: 07/11/2024

    ****, thank you for taking the time to share your feedback with us. We sincerely apologize for the lack of communication regarding our schedule. Additionally, we regret that we were unable to return your car to you in a timely manner. We strive to meet expectations and deliver services promptly. We will use your feedback to improve our services moving forward.

    Regarding the digital display, it appears that we did not conduct a thorough quality check. We would like to arrange for the pickup and repair of your vehicle at no cost to you. Please contact our General Manager, *******************, directly at ********************************** at your earliest convenience so we can schedule this appointment. We look forward to hearing from you.

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