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Business Profile

Air Duct Cleaning

Chesapeake Property Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Duct Cleaning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/14/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of service: March 25, 2022 Received Air duct cleaning ($558.00 in total) and Deck cleaning ($399.00) along with other services. I initially contacted the business ([email protected]) with some photos of the damaged wood (photos taken April 13) and air duct footage (photos taken a day after the service March 26, 2022), and received a phone call saying that manager will be calling me back. Gus ********* responded via email and stated that "it is also common for the deck to have mild feathering of the wood in some splintering can occur in areas where the wood is already aged." And he completely ignored about the fact that airduct being not cleaned and did not address it in the initial response email. This is not a some wood feathering. About 2/3 of the left lower rail part of the deck shows severe splinters on the wood as this cannot be easily resolved via sanding it down. So I responded back with more details and stating that this is not a usual wood condition that just got power washed. (I had three deck professionals around the town inspected the deck wood visually and they all concluded that the person cleaned the deck did not user proper pressure to clean the side railing of the deck) and I tried to come to an agreement and asked the business how would the team would resolve the above issues, but received no response (no calls) afterwards.

    Business Response

    Date: 05/27/2022

    Business Response /* (1000, 8, 2022/05/09) */ All issues that the customer had were address and corrected. Customer has made payment in full and appears to be satisfied. Consumer Response /* (2000, 10, 2022/05/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Chesapeake Property Services is NOT a BBB Accredited Business.

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