Reviews

Review Details

• Review fromConor M

  Date: 12/30/2023

  1 star
  When I went in there to buy a vehicle, they tried to pulled a bait and switch.

• Review fromMichael G

  Date: 12/07/2023

  1 star
  At this writing I have NOT heard from TOYOTA about my car being fixed. It has been in their shop since Friday the 1st. Though I'd got approved to get financed for the cost of the major repair- an oil leak in the engine's 'timing covet' area, I've been told that the mechanic 'broke' something else ... either going in or coming out of his working on the original problem. The agent to my service is, at best NOT a part & parcel employee. How can such people be hired to work for a company that sells one a the world's best automoble? At the point where I was told thst it (my Corolla) needed more work ... and woul cost me more money, time and grief they ...did not offer me a 'loaner' car or a specific time when my car would be ready. The agent was inconsistent in her commitment to the service of my car ... it seems as though she has no schedule, promise to be at work to answer my questions, and on some occasions didn't answer my calls. My last visit there I'd walk to Toyota to find her there ... sitting there with her coat on. at 10:30 am saying to me "Oh, I haven't turned my computer on yet ... and the mechanic working on your car isn't in yet" I had to go back home. .only to find out from her boss that my car has something else wrong different from her information. I think my experience with Toyota is showing a lack leadership. training, communications and good customer service. My feeling on a 'deeper' level is that I am being discriminated against because of my color and social status due to the fact that I've applied for a loan through their Sunbit affiliate company. I am disappointed at the company and wish I'd never did business with them ????

• Review fromVonda G

  Date: 04/13/2023

  1 star
  There’s a BIG difference between the Sales customer service and the Service Department! The service department is horrible! Prior to me purchasing this Hyundai, I had a Toyota for 12 years and was always treated with respect, friendliness and a smile. More importantly the techs knew how to do their jobs and they were transparent! The first time I took my car in to be serviced, they didn’t reset my “time for service” notifications. I drive home, then turn around and drive back. The service advisor Carly tells me “the resets are different in the new vehicles” the tech didn’t know. I accept that and leave after it’s reset. Yesterday 4/12/23 I go to have my car serviced. I’m sitting in the tiny waiting area and look outside and see my car parked in a different spot. I walk up to the counter and ask if my car is finished. Carly responds “yeah I’m doing your paperwork” I go back and sit down, 15 minutes later she walks over and hands me keys and paperwork. She does NOT discuss anything with me about what was done or recommended. I leave and start driving home, the service required notification comes on. I turn around and go back. This time I ask for the Service Manager. I eventually get to speak with her and she says the same darn thing they told me the first time about techs! I said if a tech can’t reset notifications, why are you allowing them to work on my car? Why does my invoice say an alignment check is recommended but it was not done? Why didn’t you tell me that? She literally stood in silence staring into space and says I’ll look into it. I’m very upset and disappointed. Please DO NOT WASTE YOUR TIME OR MONEY WITH POHANKA HYUNDAI!!! It’s not worth it. If anything positive happens, I will come back and edit my review. Until then, don’t do any business with them! For transparency im including pics of my invoice!

• Review fromDavid T

  Date: 11/19/2022

  1 star
  On Saturday, November 19, 2022, I dropped off my 2017 Pruis at Pohanka Toyota for the 60,000-mile service as well as take care of a re-call issue from Toyota. I was quoted a price and agreed to the terms when I dropped it off for service. I was called shortly after dropping the car off and was informed the front and rear windshield wipers needed to be replaced. This was a ridiculous attempt to sell me something I didn't need. A few weeks before taking my Prius in for service I had both front and rear wiper blades replaced by another company. After getting home and reviewing the invoice I found a charge of $13.35 for what was described as a "Customer Pay Shop Fee for Repair Order". So, I called to find out what this cost was and what I was told infuriated me. Apparently, their customers are charged for the recycling of used oil and filters. As a retired engineer, I know used oil is picked up free by other companies and sold to others for heating purposes. The oil filter is also recycled as part of a national recycling program. Pohanka Toyota is lying about needing replacement parts as well as stealing from their customers on this trumped-up shop recycling charge. Pohanka Toyota should be investigated and prosecuted for their false statements and stealing.