Business ProfileforRoofPRO LLC

In Oct 2013-RoofPro (RP) installed a 25y roof with a 5y warranty. 4y/7m later several shingles were being blown off the roof while others were flapping (only roof in the neighborhood with damage). RP said it was out of warranty and couldn't do anything. Argued with a Mgr. who claimed to come out, heard nothing for 2 weeks. W/o scheduling or notifying me, RP showed up unannounced, without approval, jumped on my roof claiming they fixed it. Now during the 2nd issue, they said they have no record of that happening. Sept 6 2022-Pictures reveal the fasteners on my roof are bent in half and overdriven causing holes; bent and crooked resulting in inadequate anchorage, causing pops/holes, improper sealing impeding the shingles ability to lie flat and enabling further wind damage, voided warranties, and ultimately leading to system failure. Sept 12-16 2022, after seeing the pictures, a RP Production Manager came out, agreed there were nail pops and wind damage. After being asked, I said I wanted a new roof. I later received a quote for maybe half of the actual cost and quickly declined based on RPs inadequate installation, getting less than 1/3 of the roofs expected life, and being a continual issue after the roof failed in 2018, so it's more like 1/5 of the roofs expected life because it should have been replaced in 2018. Funny how they don't have that file. Sept 26 2022, spoke with the owner, agreed to replace, and negotiated prices leaving the convo open for a follow up. From Sept 27-Oct 6 the owner ignores my calls and insist on negotiating through text. Ultimately, I was given a "take it or leave it" ultimatum, had one day to reply, or the offer was off the table. Being pushed into a corner I replied via text and in closing I asked, "when could he be out to work on the roof?". Since then, no response, owner hangs up on my calls, wont reply to text, the secretary covers for him, and even after going to the office today (Oct 20/22) was told he wasn't in and try later.