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Business Profile

Bulk Food Stores

Giant Food #0358

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 3 money orders at Giant Food Store through Western Union.This is a service Giant provides. The first two money orders were purchased on Nov. 27, 2022 for 500.00 each. I paid cash for each money order. On Nov. 29, 2022, I purchased a third money order for 500.00. paying cash for this one as well. The total was 1500.00. All three money orders were mailed to my landlord to cover rent. On December 23, 2022, I received a text and email from my landlord stating that their bank returned the money orders and said there was an issue with the company who generated the money orders. Since all money orders were purchased using cash, I would like to be reimbursed for the money orders. I have all of my copies of documents.

    Business Response

    Date: 01/24/2023

    Business Response /* (1000, 9, 2023/01/19) */ Ms. ****** has been contacted and will be providing copies of the money orders. Once received, I will forward to Western Union for review and resolution. Consumer Response /* (3000, 11, 2023/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) No, because that has not answered the question of where the money went or where the refund is. Business Response /* (1000, 13, 2023/01/24) */ The customer will be issued a refund. The customer was instructed via email to bring all three money orders back to the Severna Park Giant for a refund.

Giant Food #0358 is NOT a BBB Accredited Business.

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