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Business Profile

Auto Body Repair and Painting

King Street Collision Center LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am asking for your help to remedy a now dislodged bumper that Kinf St Collision installed as a repair on my hylander in the spring of 2022 at a cost of close to 3k. The business replaced the bumper with an entirely new one and it has now dislodged. I returned to your shop today (Oct. 10, 2022) and the representative and I took a look at the vehicle and saw that left side screws were missing and clips were detached (not so on right side). I said the work must not have been done properly and asked that your business remedy the situation. Looking at the rt. side of the bumper the difference in screws and clips can be seen. Your business representative said that my car was hit which caused the screws and clips to fall off and that the business can only do a new bumper at a cost of approximately $500. My car has no dents or damage to the bumper. I do live in the city and park on the street and even if someone did bump or swipe me, if your work is of quality how does 4 sets of screws and additional clips dislodge? I dont believe the work was properly done. I would like for this business to do the right thing and repair the screws and clips on the bumper. It seems the business is trying to get more money rather than do the right thing. I did write to the business manager asking for a resolution (the bumper be fixed at no costs to me). He said that the materials they use are plastic and easy to dislodge and that they will be happy to give me an estimate to fix it. Why would a business claim quality parts and work and knowingly attach a bumper that is not able to sustain any normal wear and tear (although my vehicle is not damaged)? If all the screws and clips fall off a bumper from a bump, it's poor workmanship, quality parts, or both. The admittance of use of flimsy materials is telling. I simply want them to be accountable and fix the bumper and not try to charge me again.

King Street Collision Center LLC is NOT a BBB Accredited Business.

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