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Business Profile

Auto Repairs

Far East Motors Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my vehicle into Far East Motors multiple times from the month of January up until March when it was inoperable. it started off with the engine light coming on and when I brought it in a ***** code was diagnosed by the machine and I was told it was a cylinder 5 issue. A leak-down test was performed, cleaning was done to my engine a few parts were replaced I would get my car back and the engine light would come back on. It didn't start up on me 2 times I had to get it towed. The second time it was towed I was told they would cover it, I even spoke to **** the owner who told me he would look into submitting the claim himself for reimbursement from the warranty company. He didn't and I was stuck with a bill that I can't even submit myself after ******** told me I can submit a claim. I was given false information. I spent $2,364.97, which doesn't even include what the warranty company paid. The warranty company paid them $4037.48, with that being said false expectations of when the job was going to be completed were given as well as not doing a thorough job. When I got my car after a MONTH of it being in the shop a pipe was not secured and i had coolant liquid leaking and overheating my car, on top of finding a loose s**** under my hood. They are unprofessional, and I don't recommend their services at all.

Far East Motors Inc. is NOT a BBB Accredited Business.

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