Reviews

Rocket Money posed as me for their "bill negotiation" feature to attempt to lower my Spectrum bill. As a result, my account was flagged by fraud protection. I was told by ******** that someone called pretending to be me, asking about discounts. I had to reset my whole account, passwords, security questions, and answer a bunch of public records questions about myself in order to get access to my account back. I have canceled my account with **********************. They use fraudulent tactics, and I am not at all comfortable doing business with them anymore.

Rocket Money is deceptive and not transparent to the consumer on their negotiation feature. I noticed a large charge from Rocket Money to my bank account and when I inquire to find out why I was charge they stated.."A confirmation email with all the details including the savings amount, negotiation fee, and payment date was sent out immediately after the negotiation was completed."There was NEVER an email sent to me with any sort of breakdown of a negotiation. I respond to their email and they responded that an email was sent to me on Oct. 7th and that they do not have a way of resending it but that they would provide the negotiation details.. Received $31.49 monthly discount good for 12 months.?Provider:? Spectrum Old Plan:? Internet 600 MBPS/HBO/Spectrum TV Select New Plan:? Internet 600 MBPS/HBO/Spectrum TV Select Old Monthly Rate: $233.36?New Monthly Rate: $201.87 **************** $31.49 Total Annual Savings: $377.88 Additional notes:Got discount good for 12 ********* changes to the account This is unacceptable. Again, no email was ever sent to me with any details of any negotiations and the only way I realized there was a change was due to the large charge on my bank statment from Rocket Money. This company is not transparent in their practices. Would recommend steering away.

It doesnt make it clear that setting savings goals was going to create a savings account and start withdrawing money from your accounts.

I liked this system and app until someone posing as me called T-Mobile for our bill negotiation and told them my husband was in the hospital, our family was having severe financial hardship, and we would be canceling our service with them if they didn't reduce our price. NONE of that is true. Unacceptable behavior. That is completely unethical. I never would have known except their employee was so incredibly rude to the customer service *** that she felt like she should call me back to apologize since we've been customers for 20 years. I am still waiting for a response from the rocket money team, but this is completely unacceptable behavior and I would warn anyone who will listen to be very cautious using the bill negotiation service moving forward.

WoW! These reviews are shocking! They did not take money from me. However, for the last 2 months, their commercials have been everywhere on the **** platform. Rocket Money says we pay hundreds of dollars for subscriptions we don't use or need...and guess what? ROCKET MONEY was a subscription I wasn't using and didn't need!!So, I went to the appt to cancel my subscription, and you will never believe this...YOU CAN'T CANCEL YOUR SUBSCRIPTION!!!!! I had to write an email to support - get a few AI responses before an actual person responded but they never ever admitted that there was NO WAY for the customer to do it themselves!The irony. The hubris! The balls!! I was annoyed but after reading these reviews, I surely hope you all file a claim against them now. What a joke.

Terrible company. The app was never correct, it didn't save me any money and there is no way to speak with ANYONE. Only option for communication is via the app. Trying to delete or cancel your subscription is needlessly confusing. This is the worst app I have ever used and I would discourage anyone from using it.

I've been using rocket money as a budgeting app and have found it to be very useful. I've never used the "negotiations" part of their service so I do not know if it's problematic like everyone else has claimed (it seemed sketchy when they asked me to log into my utilities accounts and said they'd charge an extra fee), but using it simply as a budgeting app is very helpful.

Not sure why all of a sudden in July of 2024, I start receiving emails, that have my bills and how much they cost coming to alert me! I never signed up with this company or app!!! So how do they have my information? I do t have any emails stating thanks for signing up either, is it a fishing sales pitch? Shame on you. So how do we fix issue these days, with all the scammers too? Whats a legit way to get in touch with them? I read to they used to be true bill.. ********

Horrible Company, taking money out of my account without permission for "saving me on my bill" makes no sense. Haven't saved me anything on my bill. Didn't even request them to do anything on my account. I don't even know how this is legal.