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Business Profile

Car Dealers

DARCARS Volkswagen

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a brand new 2023 VW **** from this establishment on 5/4/23. In August my screen completely blacked out on a Friday, then on Sunday it randomly came back on. I took my car to the dealership on that Monday and they advised that the control panel needed to be changed. I asked them how is this possible and its a brand new car and that I was scared that they sold me a lemon. They advised that it was something that happens regularly and that they would order the parts. I would call every so often to get an update because they were not communicative. Finally, the week of 10/16 they called and advised the parts was there. When I purchased my car I got a package that would fix scratches and dents on my car. They advised in August that they would submit the claim as a 3rd party handles it. So when they called me the week of 10/16 to let me know the parts for the control system came in, I asked if I could get both the scratches and control panel fixed at the same time. Only to find out the claim was never submitted. Someone called me on 10/20 and advised that she emailed me and that she needed me to reply to the email and send a picture of the scratches. I replied to the email instantly, she then calls me on 10/24 saying that they are going to close the claim bc I never sent the pics. I advised I did and that I would resend them right away. I asked if she would check her email while I’m on the phone and she advised she would call me when she received it and it is now 10/26 no call. Also back in August I brought my car there to get a detail which is included in one the packages that I purchased. They did not detail my car just ran it through the car wash. I advised the service manager of this and he did confirm that the car was not detailed. I believe I was sold a lemon and I would like to exchange my car. I should not be having these type of issues with a brand new car. Everything was communicated verbally with them and no paperwork was provided after the service

  • Initial Complaint

    Date:08/24/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/23/21 Placed a deposit for a new ***** SUV. I was told it could take a while to come in. I checked in periodically for the next 7 plus months inquiring where car status was. No good updates then everything went silent. I proceeded about my life. My existing car broke down a few weeks ago prompting me to need a car. I of course decided to inquire about the one I ordered. My calls were not returned nor emails. I went to the dealership in person then. I sent all records to the new sales manager. I was promised a resolution but have not heard anything back in over a week since the visit I made. I want my deposit refunded in the amount of $500 plus interest considerations.

DARCARS Volkswagen is NOT a BBB Accredited Business.

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