Business ProfileforDARCARS Lexus of Silver Spring

I’m writing this letter in reference to my wife’s car, a 2015 Lexus RX 350. As you know her motor blew up on March 5, 2022. She first saw a check engine light on March 1, 2022 when driving home. She parked the car in the garage and I looked at it on the evening of March 3, 2022. I checked all the fluids and everything seemed fine. I spent one hour looking in the book because on the screen it said “all wheel drive off track” I searched but couldn’t find anything. She never drove the car after that until March 4, 2022 to come to work. I started the car an hour after she arrived and again it said the same thing. She complained of no heat so naturally I figured the thermostat was not working. I also noticed when driving the temperature gauge was not working. I drove straight to Dar Cars Lexus of Silver Spring with no problems. I dropped the car off and signed an agreement to have them diagnose the car for a cost of $189.00. They then in turn gave me a loaner car. I tried to reach them on Saturday to tell them not to touch the car. I found out at that time that their mechanic took apart my car without my permission to find out what the problem was. I called and asked why when all they had to do was remove a spark plug and they could scope each cylinder to see if they thought it was the head gasket they could easily find out. They then said I had a balance of $600.00 which I refused to pay. In the meantime I was speaking with my salesperson and the new manager at Dar Cars and informed them that I had filed a claim with Lexus direct advising that Dar Cars wouldn’t do anything for me. There was no service due until it reached 60,000 miles and the car was running fine. They said that since I hadn’t serviced the car at a Lexus Dealer they would do nothing. I spoke to my salesperson and the manager again and they said they would sell me a new car with a balance because the old car was not running anymore. It would cost $14,000.00 to replace the motor.