ComplaintsforGrady Management Inc.

• Initial Complaint

  07/17/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Dear Sir or Madam: I am writing this letter regarding a service I received from ***********************.Breaching of lease terms and rental policies I paid about$10,000.00 for this service. Payment was made by money orders throughout my stay there. I contacted the following managers and explained that the service was unsatisfactory.*************************: 09/30/2021 - 10/19/21 - 10/20/21 ****** Corner: 12/14/21 - 01/11/22 - 01/27/22 -02/02/22 ***************************, 04/25/22 - 05/03/22 - 06/01/22 - 06/13/22 -06/17/22 ********************************* 04/25/22 I communicated to the parties mentioned that I was having issues with the downstairs neighbor who had been hitting her ceiling which is my floor since the second day I moved into that apartment. On 10/19/22 that neighbor ( **********) started hitting the ceiling at about 1 am for hours on end, she then proceeded to come up to my apartment at 6 am, drunk , cussed out my son and wanted to physically fight me until a neighbor intervened and took her downstairs. She claimed that I was letting my son run about in the apartment all night. I went to called the police and obtained the following incident number: ********** from officer **************** ID# ****, I explained the situation and the threat made to my person. I was advised to go to court and obtain a peace order that could then be enforced should she decide to come to my door again.I went to court and was granted protective peace order# ***************, we had a court hearing where she denied everything but the judge agreed that she was still harassing me by moved to dismiss the case because he believed she come threaten me again.That individual was smoking weed day in and day out inside the apartment and the smell would slip through mine and my child's room. I my lease agreement with *********************** ( Grady Management) It is stated that this is a non-smoking community. I informed management of that issue and to this due I am very unsure of what was done n regards to that because

  

  Business response

  08/04/2022

  Hello,
  
  This reply is a response to complaint ID: ********
  We are in receipt of your complaint. We have reviewed your documentation you provided and compared it with ours as well. We are taking your complaint seriously.  As you mentioned in your complaint, there have been several community managers at ******** during your residency with us. All previous managers addressed the complaint with the involved parties. With our most current community and regional we addressed your concerns in several ways. You came to the community asking for a transfer. See attachments. We offered you multiple options and you chose to move out. Per our policy, stated in our lease, we require a 60 day notice which you didn't comply with.  There were other charges that were incurred to your apartment due to the condition you left it upon moving out (see the pictures attached).  As an extended courtesy and as sign of good faith we can reduce the move out charges in half by 50%. I attempted to attach the pictures but the website is not letting me attach them. Please let me know which other way I can send you the pictures. 
  
  Esteban D************

  

  Business response

  09/12/2022

  From: *************************** <*********************@gradymgt.com>
  Date: Mon, Sep 12, 2022 at 9:13 AM
  Subject: Complaint # ********
  To: ************@mybbb.org <*******@mybbb.org>
  Cc: ********************************* <***************************************************************>
  
  Good morning ****************,
  
  At this time, we would like to drop all charges on the final account statement. Please confirm that our response was relayed to the complainant so we can advise our accounting dept to proceed with removal of charges.
  
  Thank you,
  
  Carla M*************, CPO
  
  Community Manager
  
  ***********************
  
  **** ****************************
  
  Gaithersburg, MD *****
  
  ************ Office
  
  ************ Fax
  
  ********************@gradymgt.com

  Customer response

  09/12/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************************
  

• Initial Complaint

  07/11/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been a resident at **************** for more than 2 years. On Jun12 i moved out of the apartment, i was later sent a final account summary which was very high and when contacted about it for details told to payup or face collection agent. Some of charges for example notice to vacate are duplicates and already paid. I requested to understand the process to dispute the charges and was not provided the info. I need to understand the process to dispute the charge and who will be doing the arbitration.Example rent amount already paid until Jun 30 however the final summary has charge from jun 13.

  

  Business response

  08/03/2022

  Hello,
  
  Thank you for reaching out, in response to this residents compliant, the notice to vacate that they submitted was for a move out date of July 17, 2022.  The date met the leases required 60-day notice to vacate.  It was explained to the resident that they will be financially responsible for the unit until July 17, 2022, even if they decided to turn keys in to management prior to this date.
  
  The resident did pay their entire rent for the month of June.  Then, they returned keys on June 12,2022.  It was explained again that they would still be financially responsible until July 17th per their lease agreement.  Upon moving them out of our system on June 12, 2022.  The system automatically adjusts the ledger to credit the account for June 13 June 30,2022.  Management then had to manually post a NTV Fee for June 13 July 17, 2022, to access the remainder of their financial responsibility.  This then allowed the system to essential repost the credit for June 13 30, 2022 back to the residents ledger. They were not double charged for June.  In addition, they were charged for the remaining days of their agreement (July 1 17, 2022). 
  
  In regard to the damage charges, upon moving out there were damages made to the apartment that were beyond normal wear and tear which is explained to the resident by providing them with their final account statement along with invoices and pictures of how the apartment was left. It is also stated in the lease that the Tenants shall be liable for the cost of the repairs/replacements to the leased premises and the fixtures and appliances belonging thereto when they have been damaged by Tenant or misuse or neglect of Tenant.
  
  Within five days of moving out the resident was provided with their final account statements which clearly outline (via itemized line items) what each charge pertained too.  Thereafter, each time the resident has reached out regarding their FAS (final account statement), management has responded either verbally or via email, answering all questions and providing documents requested.
  
  Should there be any other questions please feel free to reach out to myself (*************@gradymgt.com) or the Community Manager, Carrissa L*** (*********@gradymgt.com).   
  
  Thank you, 
  Jacki M**** 

  Regional Property Manager

  Grady Management Inc.

  Customer response

  10/06/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  The information provided is absolutely false 

  Cabinet : You made a decision to replace a section or whole of the cabinet without informing me. The only problem with the cabinet was a piece of mica, and i am being made liable for a bill of $2000. There was a pre-checkout inspection done and no damages were reported. This is just another attempt at swindling money. You can work with any contractor you want and that is not my concern, please do not ask me to pay for this. 

  Trash: As i have asked for more than once now, please provide the transport receipt for removal of the couch. 
  

  Painting : I am not sure why you are refusing to provide the details i requested. As per the agreement, you will be performing one layer of painting after i vacate. You have claimed that there was a need for additional layer of painting. Please provide picture that were taken after the 1st layer of painting to prove there was a need for 2nd coat of paint. If you don't stop to take picture, do you expect me to take your word for it ? 

  NTV: We are going in circles on this one. 
  1) The notice to vacate was given via email on 12May, you did not put it in the system until 18thMay which is entirely your fault. 
  2) I vacated the property on 12thJune, paid the full rent for June. You rented out the property to someone else and while charging me the rent of the property until Jul 17. Charging 2 different people rent for the same duration is not just greed but illegal. 
  3) I have email from your team that says the number in the final summary are wrong. Please check your email from Carrisa. The amount quoted by your own team is 400 less than what was charged to me in the final summary!.  You and your team have tied all sorts of combination but have till now refused to give me the how 17 day of July is 1600 when the monthly rent is 2272 (even if you consider charges until July 17). This is basic math, please take a calculator and type out the values for yourselves. 

  Regards,

  ***** *********

  

  Business response

  11/01/2022

  Hello, please find our response to your concerns below.
  
  Cabinets: Per our policy, and ownership, we can only contract certain companies and job cannot be done by just anyone. The company Grady uses is ********* and when replacing cabinets, it cannot be done in pieces, it has to be replaced in sections. Again, the damage was done beyond normal wear and tear. When completing the pre-move out, there was no discussion had regarding damages only if you can get out of the lease without penalty. Charges stand.

  Trash: Per the last email, we have provided the picture of the couch that was left in the apartment along with the invoice to remove the couch.
  Painting: There is no agreement that we perform only one layer of paint. It is stated that we paint when a resident moves out, at times when resident leave the walls beyond normal and tear it requires multiple coats of paint. There are no contractors that paint one coat of paint and stop to take a photo, these are professional painters who stated the unit needed an additional coat of paint. Please see your attached FAS for photos of how you left the apartment.

  NTV: Again, the resident did pay their entire rent for the month of June.  Then, they returned keys on June 12, 2022.  At the time of returning the apartment keys it was explained again that they would still be financially responsible until July 17th per their lease agreement.  Upon moving them out of our system on June 12, 2022.  The system automatically adjusts the ledger to credit the account for June 13 – June 30, 2022.  Management then had to manually post a NTV Fee for June 13 – July 17, 2022, to access the remainder of their financial responsibility.  This then allowed the system to essentially “repost” the credit for June 13 – 30, 2022 back to the resident’s ledger. They were not double charged for June.  They however were charged for the remaining days of their agreement (July 1 – 17, 2022).  Please see the attached email thread that confirms the notice to vacate and paying the lease break fee. You reached out on May 18th but our conversation was not finalized until June 12th which was my correct date to process. All the charges are correct and stand.

• Initial Complaint

  05/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My roommate and I recently moved out of *** at ****** **** in Falls Church, VA. We broke the lease early. My roommate and I were in constant communication with the manager, ****** ******, who informed us that the only payments we needed to submit upon terminating the lease were a) 1 month's rent b) early termination fee, which consisted of another month's rent. About a week later we received an account receipt that reiterated that we need to pay the early termination fee, despite the fact that we have already paid it. I have called the office at *** @ ****** **** three times, I have called the payment collection agency, *** *****, twice, to no avail. I have emailed ****** ******, but he has all but ghosted us. I have also been speaking with Jordan D*****, but she takes upwards of two weeks to respond, and doesn't seem to know anything about the situation. She just redirects me to other numbers. I really want this to be resolved, I think we are being unfairly charged, due to our communication with ****** ******, but he won't respond to any emails. Moreover, it is worth noting that Grady Management took our security deposit. In our final contract, there was nothing pertaining to them having the rights to siphon our security deposit, despite the lease break.

  

  Business response

  06/04/2022

  Good afternoon, as specified via phone calls and written communication to ***********************, ************************* is the former Community Manager at ************************ and is no longer with the company, which is why he has not responded back to **** ******.  However, Jordan D***** is the Assistant Community Manger and has been relaying information back and forth to ***********************.  

  Based on the records we have a notice to terminate lease was received on 3/30/22.  The notice specified that the residents were submitting their 60-day notice to vacate and were also aware they are responsible for a one-month lease break.  Per the lease agreement, should 9 months of a lease be completed by the date of a lease break; 60-day notice to vacate and 1 month lease break fee is required rather than 60-day notice to vacate and 2-month lease break fee.

  In reviewing the lease termination notice it was noted by management that the notice does state the resident is submitting a 60-day notice to vacate.  In addition, the notice also stated that the resident would be physically vacating the unit by no later than 4/30/22.  Despite the residents vacate date, per the lease agreement they are financial responsible for the full 60-day notice plus the lease break fee. The residents at the time did indeed pay full rent for the month of April 2022 and the one-month lease break fee.  However, they remain financially responsible for the remaining 29 days of the 60-day notice from May 1-29.  For this reason, the Notice to Vacate fee for 29 days of prorated rent has been accessed the ***********************, final account statement.

  The termination of lease/60-day notice letter from the resident and the section within the lease outlining the early lease termination agreement has been attached.  If any further questions or more clarity is required, please feel free to reach out to me at ************ or by email at *****************@gradymgt.com.

  Sincerely,
  *********************
  Regional Property Manager

  Customer response

  06/11/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  ***********************
  

• Initial Complaint

  05/02/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have lived here for over 17 years and the management just keeps getting worse and worse. They paint over mold, they ignore their mice problem, dont care about the roaches and they claim that you should only shower with hot water for 5 minutes. This is all terrible but my main issue with them is the manager and the assistant manager, they have lost my yearly contract 4 times just this year. The first time I turned it in an employee helped me send it to them and confirmed it had been arrived, signed, and pending the managers signature. I continued to get charged extra rent for not turning in my contract and went to talk to them about it but the assistant manager yelled and told me it was my fault. I just wanted the problem over with so I redid it and again, was confirmed to have arrived and pending the manager. This happened 4 times now and each time I try to reach out the manager (emails, letters, phone calls) I am met with hostility and yelling. To this day theyre still claiming that I never turned in my contract and continue to charge me extra. I just dont understand how they can act this way with all of the tenants and still have a job? They have been helpful for a grand total of 0 problems because they dont care to actually listen to tenants.(I am speaking about the ************** apartments property and employees)

  

  Business response

  05/10/2022

  Good afternoon,

  I will be happy to talk to ***************** and resolve any concerns she has regarding her lease agreement, charges and any other issues that she has at **************.  I can be reached at ************.

   

  Regards,

   

  ***********************

  Regional Property Manager

• Initial Complaint

  03/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have the following complaints against Grady Management/****************************:1. I feel that I am being harassed by the property based on the following: 1. ********************************* (AAC) contacted **************************** to prove residency and payment history in regards to financing my vehicle. **************************** completed a form for AAC and states that I owed $5,122 back rent. When actually, I only $1930 minus two month late fees. I called the property and Grady Management to contact the company and disclose the proper amount. I received no response neither did AAC.2. I desire to be on the Flex Program and have been trying to join since December. The ************ could not access the portal due to a project by the ****************************. My rent became late due to Flexs inability to access the portal. I addressed the issue with the community manager and he said if pay as much as I can or pay the total rent he will waive the late fee. I went to pay station listed on Active Building website to make payments. I was unable to make payment because the pay center only uses ********* and the **************************** does not accept *********. Hence , I was forced to pay $57.51 in order to use a debit card to pay rent. This is an unfair practice and I am being punished for attempting an electronic check that was returned and paid the next day.3. My vehicle was towed and I had to pay $185 to retrieve it. The tow company said I did not have a parking permit for the property which I showed him; he then said the tags had expired which I showed him they were valid; he then said my inspection sticker expired but it he month had not ended. He told me to speak with the property. I spoke with *************************** and asked him to see the policy for parking and it said vehicles have one week after the expired inspection date before the car will be towed. I still had time and got my car inspected the next day.4. My wife went to the office to obtain pool passes

  

  Business response

  04/14/2022

  Dear Sir.
  We have spoken previously and I did receive a message from the resident regarding the rental verification, at which time I did return the call, however the telephone was not accepting messages. To address the residents concerns, please see below:
  1.To clarify, when the rental verification request was received on 3/22/22, the balance reported was correct.  I will not share sensitive documents, but they can be provided to the resident upon request.
  2.The on-site manager has been and is working with the resident as they attempt various methods to pay the rent. Please note as a courtesy, late fees for the month of March were waived.  Residents are still responsible for payment of rent and subject to applicable late fees.  Technical issues do not negate this responsibility.  We accept money orders, credit cards, debit cards and ACH as form of online payments.  Applicable fees vary by payment type.  We also accept in person payments via check or money order for a convenance fee of $5.
  3.  I am happy to discuss to circumstances surrounding the towing of the residents vehicle with the resident.
  4.  Pool passes.  The manager issued pool passes to the residents wife and knowing that the resident had children living with them asked how many childrens passes were required.
  Regards,
  
  James R**********
  Regional Property Manager

• Initial Complaint

  03/21/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I moved into to my 2nd floor unit 10/2021 not even 2 weeks of being there I noticed that the neighbors were extremely loud and very busy all day long . I contacted my landlord as anyone should, they said the would contact neighbors. I wasn’t keeping track of everything early on because I didn’t think it will go this far. I’ve had to contact the landlord by phone and email on several occasions involving the noise complaints. They said they would send a letter and talk to them. I was told by my landlord to keep calling so they can have a record , contact authorities which I did on one occasion and even spoke with the resident to express my concern to her , her response was “what do you want me to do “ I let it go for a while not complaining at all when I did I ended up with a letter from my landlord about noise in my apartment which was a complete lie. The landlord asked for us to do a mediation I agreed and the other tenant said no after asking them why there will be no mediation it’s because the tenant was planning to move . So clearly no resolve . I continued to call and send emails and even sent a letter to the resident clearly stating what my issues and concerns were , she sent me a letter back defending what she think was ok , never apologizing and taking any ownership. It got so bad I filled out a new application to move to another unit preferably on the 3rd floor and be placed on a waiting list . Since my transfer wasn’t urgent enough for them to just transfer me once a unit was available, I tried to solve the problem peacefully with both parties and I thought moving to another unit would solve this issue . But I get a letter from the landlords attorney stating they I need to vacate the unit in 60 days with no reason , I had to call and ask the reason . It was because I was complaining then started complaining, so there plan is to get rid of both of us . It is not ok as I’m the victim in the situation , I asked for a solution . I planned on being here for a w

  

  Business response

  04/04/2022

  We are open to *** ********** applying for an apartment where she is on the top floor and will not be affected by the noise coming from her neighbors.  *** ********** has had multiple neighbors and there have been multiple noise concerns about those neighbors.  Each resident at the community has the right to enjoy their apartment.  We try to provide peaceful living for all of our residents. 

  Customer response

  04/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  ******* **********
  

• Initial Complaint

  03/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ******** ***** Apartments. Capital Heights MD. The office management is TRASH, they don't help with you nothing! There is no on call maintenance, yet alone on sight security. They won't fix anything in your apartment. But will try and evict. Just last week I had a bird eat thru my wall came home to a freakin bird in my house! Maintenance did nothing. Had to call animal control. Then the following day I went to the rental office and they did nothing. Told me that Grady owed 100k debt and no contractor would come out. My entire apartment flooded for months & they left it that way. I have a 2 year old we both were in & out the hospital for exposure to mold. They recently gave me a eviction notice because I stopped paying my rent due to medical bills & the fact I was literally unable to live in my home for over 4 months. DO NOT MOVE HERE! The apartments don’t look NOTHING like those pictures. The parking is ridiculous, maintenance just as slow. I’ve been living on the property for 4 years now. Paid my rent ON TIME, NEVER LATE not once in the entire 4yrs! Even pay my rent 3-4 months in advance since living here. But soon as I stop paying for major flooding, mold, bugs, cracks and holes in the walls. I’m currently in the position where I can’t find another home, I’m about to be put out with my 2 year old son. I’ve applied for rental assistance/ energy due to the property running my utilities up fake drying up water but never removing mold! After months of open walls & no access to my bathroom. They patched everything before the new year 2022 and gave me a intent to file. That’s the craziest **** I’ve ever heard.

  

  Business response

  03/18/2022

  March 17, 2022
  **. ***********************
  Dispute Resolution Team Leader
  ************************************
  RE: ******** ***** Apartments-Complaint *******
  Dear ***************:
  ******** ***** was taken over by Grady Management on November 08, 2021.  The issues ************ reported have been or are in the process of being addressed in her apartment home since it was reported to Damien M***** (Regional Property Manager) in February of 2022.  Please note that we are in the process of turning over the office staff.  The new team is already going through the on-boarding process and should begin on March 28, 2022.
  Below are the service requests that ************ reported to the office since Grady Management took over on 11/08/2021.  It should be noted that none of her requests that were reported indicated mold. The other repairs were minor issues, such as Cracked wall in the Livingroom, kitchen sink leak underneath the sink, and an installation of a door sweep on the front door (Attached to this email).  The requests received were as follows:
  11/29/2021, Call from ************ to check her refrigerator, it was not getting cold. This was resolved.
  02/21/2022 Called in the crack in the middle of the Livingroom wall.
  03/07/2022 Front door needs a door sweep.
  03/15/2022 Repair tile in the bathroom
  At this time, I have been speaking with the resident directly to ensure all issues are resolved.
  We have since spoken with the resident and are working with the team to finalize all the repairs as of March 17, 2022.  Any remaining repairs are due to be completed on March 18, 2022.  I have been following up with ************ to ensure she is satisfied with the work being done.
  Please contact me if you have any questions at ************.
  Thank you,
  Damien M******
  Regional Property Manager
  

  Customer response

  03/20/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  I’m going to start off by saying none of the issues that I reported where minor. I’m going to strongly reject “Grady Management” response. I’m not sure where being hospitalized three times for exposure to mold with my 2 year old son at the time falls under “minor issues”. I have documentation and emergency room records that indicated we we’re sick due to mold. Not to mention my fridge being “replaced” twice since being in this unit. Both came from vacant units. Lost over $300 in food both times! And STILL paid rent.  Since being in contact with Mr. Damien yes he’s been very fourth coming & helpful with trying to get my unit repaired. But there’s a huge difference in fixing something & patching it up. Nothing my apartment has been fixed everything has been patched up or jigsawed in some type of way to make it look nice. I’ve made it my priority to be home most days when this “repairing” is supposed to be taken place. None of my cracks where fixed they were sealed & painted over. In return opened back up days later. I’ve been on this property for four years with my issues! Never been late on rent, in fact I pay my rent months in advance up until August 2021 when nothing in my unit was being addressed. I don’t send my rent in patches so I don’t expect my apartment to just be patched up & brushed under the nearest rug. The maintenance is very careless, on how they “fix” things. I’m coming home to a mess they left behind for me to clean. Nails in my carpet. I have a 3 year old son who is very active & we shouldn’t be limited to how much of my apartment we can use. I’m rejecting on the grounds of “patch up work” nothing was taken down everything was painted over! 
  
  Regards,
  
  *************************
  

  

  Business response

  03/23/2022

  March 23, 2022
  **. ***********************
  Dispute Resolution Team Leader
  ************************************
  RE: ******** ***** Apartments-Complaint *******
  

  Dear ***************:

  On 03/21/2022 after receiving the additional message, I went to visit ************ in apartment #*** located at **********************Capital Heights, MD ****** in the afternoon to inspect her concerns personally.

  
  After meeting in person, we inspected her additional concerns. It was discovered the ceiling/wall work needed to be sanded. There was a warp in the Livingroom wall near the right window and the left top wall in the Livingroom had a settlement crack as well. The bathroom tub liner will be replaced on 03/24/202.  We had it set to be reglazed prior, but we cant reglaze a plastic tub liner. We will need to remove the current liner that is worn and install a new one based on the condition of the original tub.

  
  I spoke with ************ about sealing and painting the hole in her hallway closet that was scheduled on the 21st of this month and completed yesterday 03/22/2022.  While inspecting the recent repairs in her unit, ************ informed me that she made multiple service requests verbally to the previous team that was in place. After researching the service requests details in the system, the issues she stated to me in person were not documented. 

  I assured her we will have our new team starting on Monday to rectify any issues that arise. I spoke with ************ again today and she was satisfied with the work that was completed yesterday. I will follow up with ************ after the tub liner installation to ensure all of her concerns have been resolved. To recap, we have repaired the Livingroom ceiling, the two areas in the Livingroom that needed plaster work, sealed the hole in the hallway closet and the installation of the padding in the carpet throughout the unit and will be replacing the bathroom tub liner.
  

  Please contact me if you have any questions at ************.
  

  Thank you,
  Damien M****
  Regional Property Manager

  
  

• Initial Complaint

  02/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My Husband and I live at the ********* Apartments and have for a few years now. We recently signed a lease renewal, but did not receive a countersigned copy and it does not take effect until March. We have our current lease that ends on March 6th. Unfortunately, this business is attempting to have us pay to break the lease that has not started, which is AGAINST the language in the lease and they refuse to acknowledge our 60 day notice until we pay them $4,380. We have followed our current lease to the letter, and didn't even have a copy of the signed new lease to reference until after this situation arose. We are willing to pay according to the current lease, as the language in both leasing documents show that it is the active lease.

  

  Business response

  02/24/2022

  A fully executed Lease Renewal was signed by both residents on 1/14/22 and by the Community Manager on 1/18/22, therefore a new lease and all rules per the lease are in place.
  

• Initial Complaint

  11/14/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I followed the instructions that the property management gave me to renewed my lease in early August. The rental insurance is also paid continuously without any interruption. But the property management system keep charging me the Insuranc eAdmin Fee since they said I did not receive the insurance documents! No one informed me about that until I checked the rental bills. I doubt that the company is doing this in purpose since they are not willing to return that unreasonable charge to me, totally $75!

  

  Business response

  11/24/2021

  **********,

  Thank you for contacting Grady Management.  We have reviewed your account with the onsite team and removed the $75 of insurance charges.  Please find attached a copy of your resident ledger reflecting a $0 balance.

  If you have any additional concerns, you may reach us at ************* or [email protected]. 

  Grady Management 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩