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Business Profile

Television Program Producers

RLJ Entertainment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Television Program Producers.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took advantage of a week trial with this company They are also called Acorn. I put in my card info, and immediately unsubscribed That was so I would not forget after my free week. I go to my account 11/22 and they took ***** out twice. My bank doesn't seem to want to help me, and I desperately need my funds back.

  • Initial Complaint

    Date:08/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ACORN tv has 7 day free trial. I cancelled within the 7 day free trial period. I did not like the streaming programs offered. Too much of the same. I cancelled on my account 5/11/2024. I initially offered to pay for the annual membership within the seven day trial. It stated you can cancel at anytime. ACORN charged my **** $84.79 for the annual membership fee two days after I officially canceled the streaming service on my account per the customer support **************************. Tonight, 5.13.2024 my **** was charged for the full year membership after they were notified to cance. I've sent multiple emails to the ACORN tv customer support for assistance to clear up the error on their end. However, no refund is being issued. Their billing has to decide if I am due a refund or credit. This is fraud and misrepresentation by the company. I want my money back for services NOT rendered. Please can you help?

  • Initial Complaint

    Date:07/12/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a yearly Acorn TV subscription on August 10, 2023, for $69.98 and I thoroughly enjoyed all of the programs offered. However, in June 2024 I started experiencing issues with getting the Acorn TV application to run on my **************** even though my TV and internet provider had not changed. I took all the troubleshooting steps available to me: 1) I shutdown my Network (Spectrum) completely and reset the network back to the original factory settings. 2) I removed the Acorn TV icon from my TV hub, deleted the Acorn TV application and downloaded a new instance of Acorn TV application then attempted to run it. Result - I only get as far as the ACORN TV Brilliant display and the gear icon just keeps running and running. NOTHING on my end or at my disposal seemed to work. So, on June 7, 2024, I submitted my issue online on a Saturday and waited until Acorn TV **************** was available on Monday to speak with them. On June 9, Acorn TV **************** opened trouble ticket ********************************. As of July 12, 2024, I have received two emails from Acorn Support, one on June 10 combining my online issue complaint with the problem ticket and another email on June 17, detailing an apology for the delay due to high volumes.Needless to say, I am extremely disappointed and frustrated with Acorn TV Support, so much so that I canceled my subscription on June 12 (even though I had already paid for a full year of service which ends in August 2024). Over the last month, I have intermittently attempted to download a new copy of the Acorn TV application and run it without successstill getting the same Acorn TV Brilliant display result.

  • Initial Complaint

    Date:07/07/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/28/24 I cancelled my subscription with Acorn TV, it was coming up for renewal on 6/2/24.I received acknowledgement from Acorn and thought it was complete. However, on 6/2/24 ********** charged my credit card $79.99 to renew for another year. I complained to both ******* and Acorn but each blamed the other until Acorn finally said their accounting department would review. I have called and emailed several times but all I'm told it's under review. I'm sure they're waiting for me to give up.

    Customer Answer

    Date: 07/31/2024

    I received a full refund of $79.99 this morning, thank you very much for your help.

     

       ***********************

  • Initial Complaint

    Date:02/12/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jan 15, 2024 I ordered the movie "To Kill A Mockingbird". I got a message saying that the movie could not be played at this time. I got my bill in the mail today to find that I have been charged $3.99 for the movie. I called Direct T.V. to get this amount credited back to my account. I was told that because I did not call them the same day, they would not credit the $3.99. back to my account.In addition, my bill was received today and states that the autopay would be charged to my account on February 10. That certainly does not give me much time to review my bill for accuracy before I get charged. The account can be found using my phone # ************. My *****************. My address is ********************************************************. Actually, that is my wife's phone #. You have my permission to speak with her regarding this issue. If you need any more information, feel free to contact my wife. Thank you.***************************

  • Initial Complaint

    Date:06/16/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to sign up for Acorn through **** and it wouldn't work so I contacted **** on the same day and asked them to cancel it. They confirmed that they cancelled it and refunded the charge. **** did not continue to charge me for the service. However, exactly a month later (May 16th) Acorn billed me *directly* for their service even though it had been cancelled. I contacted them, shared a copy of the cancellation verification from Roku, and asked them to refund the charge. They refused. I'm attaching a copy of the cancellation confirmation from Roku. I had no idea this business had so many online complaints about this exact practice until this happened to me. I now see that they have a pattern of doing this to customers of *************** and other services.

  • Initial Complaint

    Date:05/05/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is such a SCAM. Two years ago I complained to it personally by emal regarding its advertising that it has ******* Mysteries series has full video available on all series. email back: I told the ** rep that, through Amazon payment, I got all the ******* videos, but when I chose **** app, I got no problem seeing all videos without the CONSTANT stopping. Customers are depending on RJL being honest. OK. so once again, after reupping to my chagrin, everything stops at certain episodes. It is NOT ****, it is not the updating app, it is clearly Acorn Scamming us! Also, I was promised 7 day free trail.. Of course, that is not what it says in my **** account!. No customer service at either location. Sooooo done!!!! Give me my $69.99 back!!! It is still within the 7 day trial...l of course, I cannot prove that because it was never acknowledged after I signed up. I swear, Never Again.

    Business Response

    Date: 05/31/2023

    Hi *********,

    The Customer Service team here at Acorn TV is sorry to hear that you had issues with ******* Mysteries. We see that you had issues on your **** and we provided information on how to remedy the playback issue that you experienced. Unfortunately, we will be unable to refund your account as you purchased Acorn TV via **** and we do not have access to their billing system. We recommend that you contact  **** - **************

    Customer Answer

    Date: 06/02/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *****************************

  • Initial Complaint

    Date:12/20/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 1-year subscription to Acorn TV on Thursday, December 15th as a Christmas gift for my mother. My credit card was promptly charged $73.49 for this transaction (as advertised). However, instead of receiving an email with instructions on how to access the subscription, I received an email stating: "Thank you for your Acorn TV Gift Membership purchase on December 15, 2022. You'll receive an email shortly with more details on how to deliver your gift(s)." It has been 5 days and I still have not received this email for the gift I had hoped to give in a few days. I've emailed their customer service multiple times and have not received any other response than that my request for assistance has been received. I also tried contacting their customer service on ******** where I found others reaching out with the same complaints. This seems to be theft to me. They have taken my money without providing anything in return.

    Business Response

    Date: 01/18/2023

    Were are sorry to hear you did not receive our reply a month ago (Wed, 21 Dec 2022 at 9:20 AM)

    To:*********************
    Dear ******,


    Thank you for contacting us about your issue receiving the Gift Code for an Acorn TV membership.

    It would be worth checking in your junk mail but in the meantime we have located your code it is 

    ****** 

    The attached email would have been sent with the code, most of it is applicable. Thank you so much for gifting an Acorn TV membership.

    Best wishes,
    The Acorn TV Team

    Acorn TV

    For schedule updates and other Acorn TV news,  
      Like us on ********: ********************************************************
    Follow us on *******: ******************************************
    Like us on *********: *********************************************************;

  • Initial Complaint

    Date:12/08/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I will start this by saying I have been an AcornTV subscriber for nearly 7 years now. I have loved all the programming on this streaming service. I loved it so much, in fact, that I thought I would share it with a relative who has a birthday coming up on Dec 10th. On the morning of 12/1 I ordered and paid for ($76) a one-year gift subscription to AcornTV for a relative for his birthday, which is this Saturday, the 10th. I received a confirmation email stating that shortly I would receive info on how to present this gift. I assumed that meant there would be a certificate I could print with the access code and enclose in a card to my relative could get all set up upon receipt. I never heard anything all the rest of that day or the next day, 12/2, so that evening I contacted Acorn back asking for the info I needed to be able to gift this subscription I paid for in good faith. I waited about a day and a half and tried again. No response. Another day I tried again. Nothing. Again and again, I emailed them begging for this info so I could just get this card with gift subscription in the mail to get to him before his birthday on the 10th! FINALLY, on December 5th at 8:15 at night, I got a stupid canned response telling me to wait because someone would contact me. SERIOUSLY!?? Well, they never did. This has been going on for more than a week now and I have been completely ignored by AcornTV and they are still holding $76+ of mine and I am no closer to getting the access code I should have gotten in the first confirmation email they sent me! I have not able to send my relative this gift to him by Saturday on his birthday. This is ridiculous that a company can get away with such shoddy business practices! I now have to spend all my time during holidays filing consumer complaints against Acorn with my bank & state AG's office and any other entity I can find. AcornTV has NO telephone number I can call. My advice is DO NOT BUY ACORN TV GIFT SUBSCRIPTIONS!

    Business Response

    Date: 01/18/2023

    We apologize for the confusion, on 12/12/2022 we sent you an email with the gift code you purchased and an email on 12/11/2022 with the Gift code purchased! We are sorry that you did not receive the code right away as it was sent out. 

  • Initial Complaint

    Date:12/08/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/25/22 I went to my Acorn Tv account to cancel my annual renewal before renewal date of 12/2/22. My account reflected renewal rate of $34.99. Based on price I did not cancel service. On 12/4/22 I saw my credit card was charged $69.99 on 12/2/22. I immediately cancelled Acorn TV service however confirmation noted effective 12/02/2023. On 12/4/22 I emailed Acorn customer service. On 12/6/22 I called customer service at which time ******** advise this was an issue other customers had experience due to having prior discounted rate. ******** engaged her supervisor for help and ******** advised me supervisor confirmed that was the issue. On 12/8/22 I received email from Acorn advising that unfortunately due to refund policy I could not be refunded. The renewal rate was falsely advertised and at minimum ACORN should honor rate since they are refusing to refund for a falsely advertised renewal rate, an issue the company is aware of.

    Business Response

    Date: 01/05/2023

    We're unable to refund the charge as it is being disputed. At this point, we can only wait for the credit card provider to complete their review of this matter and issue a resolution. For additional information, please contact your credit card provider.





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