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Business Profile

Bank

Bay Van Guard Federal Savings Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bay Van Guard Federal Savings Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bay Van Guard Federal Savings Bank has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Bay Van Guard Federal Savings Bank

      7114 North Point Rd Sparrows Point, MD 21219-1246

    • Bay Van Guard Federal Savings Bank

      3101 North Point Road Dundalk, MD 21222

    • Bay Van Guard Federal Savings Bank

      8707 Commerce Dr Easton, MD 21601

    • Bay Van Guard Federal Savings Bank

      104 Factory St Oxford, MD 21654

    • Bay Van Guard Federal Savings Bank

      6204 Tilghman Island Rd Sherwood, MD 21665

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I fell victim to a mystery shopper scam. I received what I thought was a legitimate cashier's check to pay for the shopping they wanted done. I deposited it at the bank, and it then cleared and went in the account. I then proceeded to buy the items requested for the mystery shopping. Next day I'm down 1200 because the check was fake. I agreed to pay the bank 250 a week till the losses were recouped. I could not cash the check anywhere else likely because they filed fraud charges on me. So, I had to deposit all of my check until the balance is paid. I understand that I have to pay it back but there not even giving me money for gas or food when they were the ones who prematurely cleared the check. Do I have any legal recourse. I did not know the check was fake and they have threatened criminal charges. I have never done anything illegal in my life. This is a horrible bank with bad policies. They should not clear checks before they know there well. Basic business.

      Business Response

      Date: 12/13/2022

      Business Response /* (1000, 17, 2022/12/13) */ A written reply is attached below that was sent via US mail.

    Bay Van Guard Federal Savings Bank is NOT a BBB Accredited Business.

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