Business ProfileforIntrepid Paralegal Solutions LLC

I engaged the services for a para legal to assist me with my appeals and a supplemental statement with a deadline in 7 days. I was told it doulc be assigned to a para legal for 10 hours research and was assured they could access the files from court as I had no computer of scannef or printef and just my cell phone for text and emails. They said once the red was paid if $1009 they could assign the paralegal . I paid the $1000 with that representative. I was assigned a para legal shi tried to access the court files and could not. I had to overnight my case or find a way to electronically send it , which was very frustrating and I told them they represented they could access. I found a way to get the files to the para legal on Tuesday and para legal confirmed receipt and went over my statementz , which I explained I wanted assistance doing a supplemental statement. Para legal said she would get started on research and case law and grt it to me for Friday so I coulc meet my Mondah deadlune. There was no further communication from the para legal. Nothing on Wednesday , Thursday if Friday. I had called and sent text messages and Clio text messages on their portal saying I need an update. I called to say that I wanted a full refund and was told my job was terminated on Thursday. I said I have been calling and texting for an update and have not heard a thing with my deadline coming up. I said I wanted a full refund if they terminated the job and the para legal would not communicate with me. I claimed the service was a scam and unprofessional and the treatment of the customer to leave me hanging when I expected the finished product with research completed by Friday and did not get anything. I requested a refund and they said to stop communicating and send files on Saturday for research that I did not speak to the para legal about for lack of communication and the files were useless to me without discussion with para legal. This is unacceptable