About

Important information

• Additional Info:

  Mr. Chris Engle (one of several owners) of Mocha Furniture and Islands, was the previous owner of Farmstead Custom Furniture and Urbana Décor. These companies have been subject to consumer complaints which allege the business took deposits and did not complete the work. Separate profiles for Farmstead Custom Furniture and Urbana Décor are available (https://www.bbb.org/us/md/thurmont/profile/furniture-stores/farmstead-custom-furniture-llc-0011-90359464 & https://www.bbb.org/us/md/frederick/profile/home-decor/urbana-decor-0011-90358351)
• Pending Government Action:

  Government Action: BBB reports on known government actions involving business’ marketplace conduct:

  Gov. Action
  On 5/19/2022, the Maryland Attorney General filed charges against Christopher Engel, Karol Engel, Matthew Dihel, MOCHA Furniture Limited Liability Company, Urbana custom décor Limited Liability Company, and Farmstead Custom Furniture LLC. Charges filed allege the business is in violation of collecting deposits and other monies from consumers to build custom furniture, and then failing to either provide consumers their ordered goods or to refund their money.
  
  On May 5, 2022, Frederick County Circuit Court Judge Richard Sandy entered a preliminary injunction against the Defendants enjoining them from offering and selling furniture while taking any advance payments and requiring them to pay to the Consumer Protection Division all amounts above the cost of the materials used to build items they sell in "cash and carry" transactions.
  
  The Division alleges that Chris and Karol Engel have been taking orders and deposits for custom furniture, misleading consumers with false promises of delivery, and failing to deliver the furniture or provide consumers' owed refunds since at least late 2019. Periodically, to evade consumers requesting refunds, Defendants changed their company's name without telling the consumers to whom they owed money. The Division alleges that Christopher Engel would tell consumers who tracked him down that there was a "new" company under "new" ownership that owed them nothing when, in fact, Mr. Engel owned and operated each of the companies involved. In March 2022, the most recent company, MOCHA, of which Dihel is a co-owner, told consumers that it no longer had the resources to make their ordered furniture or to pay back their deposits. The charges state that these, and other trade practices by the Defendants, violate the Consumer Protection Act, and the Division is seeking, in addition to a permanent injunction, monetary relief including restitution for impacted consumers, costs, and penalties.
  
  The matter is pending. Consumers with complaints against any of the Defendants may call the Consumer Protection Division at 410-528-8662, file a complaint online at www.marylandattorneygeneral.gov, or write to the Consumer Protection Division at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202.