ComplaintsforAdvanced Radiology

• Initial Complaint

  10/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I received a referral to get a mammogram, was told I need an additional test. Went to the test and received a bill for $250 saying my insurance did not cover it. Called my insurance company who said advanced radiology was supposed to call them to get authorization for the test and never called them. Insurance said there is no way I could have asked for the authorization myself because medical records and things I wouldn’t have access to would be needed to get the authorization and advanced radiology would have had to be the one to request the authorization on my behalf. They neglected to do so and are trying to hold me responsible for their negligence

• Initial Complaint

  02/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I had recall mammogram from advanced radiology at December 2022, I called center told them I can’t do recall since my insurance won’t pay the 2nd mammogram, they only pay my initial mammogram bill, the manager dea spoke to me, she charged me $39 for copayment and scheduled my recall mammogram, my 2nd recall mammogram was negative, the reason was technician did not took a clear picture at first mammogram caused radiologist can’t see clear, then I have to be called back to redo the picture, however, my insurance posted EOB did not cover the 2nd mammogram cost, I contacted dea again, she asked me forwarded the EOB and waiting for their response, however, I never receive their response, I received bill from them yesterday, is that fair I have to pay 2 times bill for mammogram because your technician did not get a clear picture? Please investigate this case, bill should be wiped.

  Business response

  02/22/2023

  A billing statement was genereated before the balance was adjusted.  Patient currently has a zero balance for the call back mammogram.  We do apologize that the patient received this statement in error.

  Customer response

  02/22/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩