Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I know as a debt collector they are doing there job but I am getting harassed from multiple phone calls to now getting serve with court papers which is totally unacceptable no creditor does anything like this. They are not accredited and the guy Mr. ****** is very unprofessional and I am tired of the multiple phone calls. I am getting ready to file an order against them because as a debt collector all they have to do is mail out letters but instead I am getting multiple phone calls and having people knocking on my door trying to serve me totally out of line. I will start paying again with money orders in August but refuse to speak with them. I refuse. Payments will start in August 2024. I could not pay them before due to facing an eviction and losing my home. Stillman Law firm which is know as a collection agency Mr. ****** is blowing up my phone constantly and is very unprofessional. I want no more contact by him and he will see payments will start again. If he continues I will file a court complaint and will take it to higher extremes

  Business Response

  Date: 08/07/2024

  Stillman P.C., d.b.a. Stillman Law Office (Stillman) confirms receipt of the written notification from ******** ****** to the BBB.  Stillman is a law firm that regularly handles creditor’s rights matters.  Stillman received this matter for collection purposes from its client on or about April 4, 2023, and in accordance with Regulation F, sent the Model Validation Notice, on or about April 5, 2023.   ****** contacted the Firm on or about May 17, 2023, which not only acknowledged the matter, but lifted contact restrictions and sought an amicable arrangement to resolve the matter.  Stillman’s response to the request failed to formalize into an agreement.  Accordingly, Stillman filed suit on or about September 11, 2023.
  Subsequently, ****** contacted Stillman on October 3, 2023, providing a proposed resolution and reiterating permission for return contact and lift of contact restrictions.  A Stipulation was sent to ******, to formalize the arrangement and resolve the matter before the Court, but ****** failed to sign and return same and failed to comply with the proposed terms.   
  Ongoing reasonable efforts were made to contact ****** to resolve the case, but a review of the call records and engagements does not reflect that ****** reinstated a cease notification, made a refusal to pay, or otherwise indicated harassment until July 31, 2024. 
  Below is a basic timeline of communication with ******:
  ?  May 24, 2024: Stillman attempted to contact ******.
  ?  July 25, 2024: Stillman made another outbound call, leaving a message.
  ?  July 31, 2024: ****** responded with inbound calls and sent feedback to multiple entities, including Stillman, the BBB, the Maryland Court, and the CFPB.
  Stillman fully refutes the statement of harassment given these interactions.  With respect to service of process, Stillman is required to have any lawsuit served to an individual that is a party to the lawsuit.   
  In resolution, Stillman sent written correspondence to ****** offering to reinstate the payment arrangement along with a proposed Stipulation.  ****** responded to the communication that she would agree to the arrangement and agreed to the Stipulation, which has since been entered by the Court.  Given this resolution, Stillman has requested that service of process attempts cease.  

• Initial Complaint

  Date:07/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by Stillman Law Office via mail regarding an old debt purchased from a bank. The letter said to go on their website to set up payment. Upon going to their website I saw a link to apply for hardship (I am medically disabled). I filled that out and submitted it via their website, which said they'd get back to me. They never did. I filled it out again a few months later, and again had no response. Now suddenly I was served with court papers June 16th for refusal to pay. I tried, they never responded, and now that's somehow my fault? Plus they want me to pay their court fees! Maybe they should respond to the people who use their website!

  Business Response

  Date: 08/07/2024

  Stillman P.C., d.b.a. Stillman Law Office (Stillman) confirms receipt of the written notification from ***** ** ****** (******) to the BBB.  Stillman received the matter on or about December 29, 2023, and subsequently in accordance with Regulation F, sent the Model Validation Notice, on or about December 29, 2023.   ****** contacted the Firm on or about January 19, 2024, disputing the debt and requesting information on same.  Stillman sent validation to ****** on or about January 23, 2024.
  
  ******’s BBB complaint acknowledges the receipt of the matter and does not further dispute liability after the receipt of validation.  Specifically, it indicates that the individual went to the Firm’s set to set up a repayment agreement – inferring an acknowledgment of the obligation, and through the indicators of hardship, merely a need to additional consideration for the ability to pay/resolve in full.  Accordingly, consistent with the request of ******, Stillman reached out to ****** to discuss the highlighted concern in engagement and in an effort to amicably resolve the matter and deem the requested response per ******’s BBB request complete.
  

  Customer Answer

  Date: 08/12/2024

  I was having difficulty with posting a response, sorry for the delay.

  I was contacted by Stillman Law after filing with BBB and filing the paperwork with the court. Spoke with Ray who told me my hardship filings had come through as disputes. Was asked to send in more information regarding hardship status and was supposed to hear back by today, but have not yet. Will call Stillman back tomorrow.

• Initial Complaint

  Date:05/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sued by Stillman Law Office on behalf of ********************. I set up a payment plan, to which Ive done everything to ensure payments are made on time. However, they dont take my payments. Incredibly rude on the phone. Will not help me resolve the issue whatsoever. Im afraid of getting in trouble for not paying and its adding so much stress to my life that its making me ill.

  Business Response

  Date: 05/13/2024

  Stillman Law Office (Stillman) received this matter from its client in August, 2023.  A lawsuit was filed with the Court against ***** ****** (Tester) on October ******* for non-payment on the debt.  An agreement was made via multiple emails for Tester to make monthly payments beginning in April 2024.  Stillman does show verbal communication with Tester on March ******* whereby payments were set up via check by phone. Another verbal communication occurred on April ******* where Tester contacted Stillman to confirm that the payment was being processed to which Stillman confirmed yes.  Testers first payment made on April ******* was returned by ************ stating they were unable to locate an account and payment could not be processed.  Tester contacted Stillman on April ******* to discuss the payment that was made, and Stillman provided her with the details of the returned payment.  Tester indicated she would contact her banking institution to get correct information for a check by phone.  Tester followed up with Stillman on April ******* to provide updating checking information for Stillman to process a check by phone.  Another payment was made on April ******* which was returned by the bank stating unable to locate an account on May 7, 2024. Tester contacted Stillman to confirm payment was made on May ****** claiming it hadnt been removed from her bank account and ********************** advised it was processed and that she should see it removed from her account within a couple days.  At the time of this conversation, Stillman did not know there was an issue with the payment.   The last contact was on May ****** where Tester contacted Stillman and was advised that the payment was once again returned by her bank on May 7, 2024. Tester stated she would send a money order while she investigates the issue. Stillman records all calls and has reviewed each of these calls.  At no time was an agent of Stillmans rude to Tester.  In fact, each agent acknowledged that Tester was trying to make sure there were no problems and provided her with help and guidance in trying to overcome the payment issues. Stillman made every attempt to accept payment, never refused payment, however it appears that Tester was not providing accurate information for her bank to process the payment when presented by Stillman. 
  
  As of May 13, 2024, Stillman considers the issue resolved as Stillman is expecting payment via money order while Tester works with her banking institution.

• Initial Complaint

  Date:03/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern, pursuant to my rights under the state and federal fair debt collections laws, including the fair debt collection, practices act (FDCPA) I hear by request that you immediately seize and desist all oral and written communication with me and any of my associates regarding any and all alleged debts you claim I owe you are here by notified that if you do not comply with this request I will immediately file a complaint with ************************, the consumer, ***************************, North Carolina, Attorney Generals office and other appropriate regulatory bodies civil claims may be pursued. Thank you in advance for your cooperation in this matter. Respectfully,******* *****

  Business Response

  Date: 03/15/2024

  Stillman Law Office (Stillman) has performed a review of the Complaint provided. At this juncture, we are unable to process the review of the problem or apply any desired settlement/resolution action, as we are unable to locate any matter with our firm based on the information provided. Stillman would need more detail and right party information for any alleged matter with our office in order to respond.

• Initial Complaint

  Date:11/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern, pursuant to my rights under the state and federal fair debt collection’s laws, including the fair debt collection, practices act(FDCPA) I hear by request that you immediately seize and desist all oral and written communication with me and any of my associates regarding any and all alleged debts you claim I owe you are here by notified that if you do not comply with this request I will immediately file a complaint with federal trade commission, the consumer, financial protection bureau, the Delaware, Attorney General‘s office and other appropriate regulatory bodies civil claims may be pursued. Thank you for your cooperation in this matter. Sincerely, Eugene *******.

  Business Response

  Date: 11/21/2023

  ******** Law Office (********) received this matter from its client for collection purposes on or about 11/9/2023. ********, in accordance with the Fair Debt Collection Practices Act, sent an initial communication to Eugene P. ******* on or about 11/10/2023.

  ******** has notated the file with the Cease-and-Desist request received in the BBB Complaint. ******** takes all inquiries against its office seriously and has reviewed this matter internally for any wrongdoing. ******** has not violated any procedures or laws in respect to its attempt to collect this amount due. Eugene P. ******* may contact ******** at ###-###-#### for additional assistance or if there are any further questions. 

  Bureau Response

  Date: 11/21/2023

  Eugene *******
  **** ******* ** ************* *****
  
  
  Dear Eugene *******:
  
  This message is in regard to your complaint submitted on 11/16/2023 against ******** Law Office, LLC.  Your complaint was assigned ID ********* 

   

  BBB has received a formal response from ******** Law Office, LLC. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.

  Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

  Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

  
  MESSAGE FROM BUSINESS:
  
  

  ******** Law Office (********) received this matter from its client for collection purposes on or about 11/9/2023. ********, in accordance with the Fair Debt Collection Practices Act, sent an initial communication to Eugene P. ******* on or about 11/10/2023.

  ******** has notated the file with the Cease-and-Desist request received in the BBB Complaint. ******** takes all inquiries against its office seriously and has reviewed this matter internally for any wrongdoing. ******** has not violated any procedures or laws in respect to its attempt to collect this amount due. Eugene P. ******* may contact ******** at ###-###-#### for additional assistance or if there are any further questions. 

  Customer Answer

  Date: 11/21/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  This law firm clearly has many bad reviews for fraudulent/bad practices for example showing up to a court to win a judgment without even notifying person being “accused of debt “
  
  Sincerely,
  
  Eugene *******

  Bureau Response

  Date: 11/27/2023

  Michael ********
  ******** Law Office, LLC
  **** *** ******** *** ********* ** ***** 
  
  
  Re: ID * ******** - Eugene *******
  
  Dear Michael ********:
  
  Thank you for your cooperation in responding to the above consumer's complaint.
  
  We forwarded your response to Eugene *******. The consumer notified our office that they are not satisfied. BBB has determined your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: “Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction.”
  
  The text of your response may be publicly posted on BBB’s website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language. In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.
  
  We appreciate your cooperation in addressing this matter and hope we can be of service to you in the future.
  
  Sincerely,
  
  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

  Bureau Response

  Date: 11/27/2023

  Eugene *******
  **** ******* ** ********** ** ***** 
  
  
  Dear Eugene *******,
  
  This message is regarding Complaint ID * ********- ******** Law Office, LLC
  
  Your complaint is closed for one of the following reasons:
  
  We understand you are NOT satisfied with the business's response, and have noted your dissatisfaction in our files.  While we were unable to reach your desired resolution, the business has provided your Better Business Bureau (BBB) with its position.  This matter is now closed in BBB files, and will appear in the company's BBB Business Profile as: "Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied."
  
  OR
  
  We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.”

  
  If this is the case, please reply to this email and for the complaint to be reopened so you can submit a response to the business. After your request is processed, you will receive an email asking for your response with a link to the complaint.
  
  Please note, the text of your response may be publicly posted on BBB's website.  BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language.
  
  We appreciate the opportunity to be of service, and sincerely hope you will contact us for future pre-purchase information. 
  

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-#### MESSAGE FROM BUSINESS:
  
  

  ******** Law Office (********) received this matter from its client for collection purposes on or about 11/9/2023. ********, in accordance with the Fair Debt Collection Practices Act, sent an initial communication to Eugene P. ******* on or about 11/10/2023.

  ******** has notated the file with the Cease-and-Desist request received in the BBB Complaint. ******** takes all inquiries against its office seriously and has reviewed this matter internally for any wrongdoing. ******** has not violated any procedures or laws in respect to its attempt to collect this amount due. Eugene P. ******* may contact ******** at ###-###-#### for additional assistance or if there are any further questions. 

   

• Initial Complaint

  Date:08/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company sent me a letter about a debt and will not pickup the phone or respond to my emails. Trying to set up a payment plan and website says to call and i call and no one picks up the phone !

  Business Response

  Date: 08/28/2023

  Stillman Law Office (Stillman) received this matter from its client, Citizens, for collection purposes on or about May 23, 2023. Per the Fair Debt Collection Practices Act, Stillman sent a Validation Notice to ***** **** (****) on or about May 26, 2023. On or about June 28, 2023, Stillman received written correspondence from **** requesting validation of the debt. Stillman sent validation to **** on or about August 11, 2023.
  Stillman does not report to any credit reporting agencies. A review of the telephone number provided in the complaint identified only three (3) inbound calls from same, all occurring on August 21, 2023, and without leaving a voicemail for return communication.  A review of the Firms electronic mail system identified a communication of August 19, 2023, that failed to contain correct information to locate a matter with our office and as such no response was provided.  It does subsequently appear to have been intended by the party to apply to this matter. 
  Stillman has not violated any procedures or laws in respect to the attempt to collect this amount due. ***** **** may contact Stillman at ************ for additional assistance or any further questions. 

• Initial Complaint

  Date:08/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern: Pursuant to my rights under the state and federal fair debt collection laws including the Fair Debt Collections Practices Act (FDCPA), I hereby request that you immediately cease and desist all oral and written communication with me and any of my associates regarding any and all alleged debts you claim I owe. You are hereby notified that if you do not comply with this request, I will immediately file complaints with the ************************, the ************************************, the attorney general's office, and other appropriate regulatory bodies. Civil claims may be pursued. Thank you for your cooperation in this matter.

  Business Response

  Date: 08/21/2023

  Stillman Law Office (Stillman) has performed a review of the Complaint provided. At this juncture, we are unable to process the review of the problem or apply any desired settlement/resolution action, as we are unable to locate any matter with our firm based on the information provided. Stillman requires information and detail needed to confirm that we are the correct entity for a Complaint, and right party information for any alleged matter with our office to ensure proper engagement and response. Specifically, the number given in the Complaint is not a number for the Firm.

• Initial Complaint

  Date:08/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scam callers using intimidating tactics to collect a false debt call me daily and when I called them back to inquire who is calling my phone numerous times a day I get told - You don’t want to know by a guy named Tim - you better watch yourself dude.

  Bureau Response

  Date: 08/03/2023

  Michael ********
  ******** Law Office, LLC 
  **** *** ******** *** ********* ** *****  
  
  Dear Michael ********: 
    
  Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB.  The complaint was submitted on 8/2/2023 and was assigned an ID of *********   
  
  How do I take care of this?
  Your BBB is requesting a written response to this complaint within the next 7 calendar days.  Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business.  If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left.  All responses will be copied to the complainant. 
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: ************** What should I include in my response?
  Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation. 
   
  Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
  
  What will happen if I do not submit a response and what can I expect to happen next?
  If you do not respond promptly to this complaint, it may be closed as Unanswered.  This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns.  If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response.  The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?
  
  We look forward to helping you and your customer work toward an amicable resolution. 
  

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####
  

   

  CUSTOMER EXPERIENCE INFORMATION

   

  Customer Information:

  Christia *****

  **** ****** ** ******* ** *****

  Daytime Phone: ###-###-####
  E-mail: ***************************
  

   

  The details of this matter are as follows:

   

  Complaint Involves:
  Advertising Issues 

   

  Customer’s Statement of the Problem:
  
  Scam callers using intimidating tactics to collect a false debt call me daily and when I called them back to inquire who is calling my phone numerous times a day I get told - You don’t want to know by a guy named Tim - you better watch yourself dude.
  
  
  
  
  
  Desired Settlement:
  No further contact by the business
  
   

  Bureau Response

  Date: 08/03/2023

  Christia *****
  **** ****** ** ******* *** *****  
  
  Dear Christia *****:
  
  Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 8/2/2023 against ******** Law Office, LLC.  Your complaint was assigned ID ********* 
  
  Now that I have filed, what is the next step?
  We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude.  Please be patient as we work to ensure that your concerns are addressed. 
  
  What if I do not agree with the response from the business?
  It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner.  Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration.  More information about these options can be found at www.bbb.org
  
  What happens if a business does not respond?
  BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us.  BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint. 
  
  Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.  
  
  Sincerely,
  
  

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

  Business Response

  Date: 08/03/2023

  ******** Law Office (********) has performed a review of the Complaint provided.  At this juncture, we are unable to process the review of the problem or apply any desired settlement/resolution action, as we are unable to locate any matter with our firm based on the information provided.
  
  ******** requires information and detail needed to confirm that we are the correct entity for a Complaint, and right party information for any alleged matter with our office – to ensure proper engagement and response.  Specifically, the number given in the Complaint is not a number for the Firm.  

  Bureau Response

  Date: 08/03/2023

  Christia *****
  **** ****** ** ********* *****  
  
  Dear Christia *****:
  
  This message is in regard to your complaint submitted on 8/2/2023 against ******** Law Office, LLC.  Your complaint was assigned ID ********* 

   

  BBB has received a formal response from ******** Law Office, LLC. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.

  Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

  Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

  
  MESSAGE FROM BUSINESS:
  
  ******** Law Office (********) has performed a review of the Complaint provided.  At this juncture, we are unable to process the review of the problem or apply any desired settlement/resolution action, as we are unable to locate any matter with our firm based on the information provided.
  
  ******** requires information and detail needed to confirm that we are the correct entity for a Complaint, and right party information for any alleged matter with our office – to ensure proper engagement and response.  Specifically, the number given in the Complaint is not a number for the Firm.  

  Bureau Response

  Date: 08/08/2023

  Michael ********
  ******** Law Office, LLC **** *** ******** *** ********* ** *****  
  
  Re: ID * ******** - Christia *****
  
  Dear Michael ********:
  
  Thank you for your recent response to Christia *****. We have not yet heard from the consumer and are closing this case as answered.
  
  Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached.  Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."
  
  The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language. 

   

  In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer. 
  
  Sincerely,
  
  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

  Bureau Response

  Date: 08/08/2023

  Christia *****
  **** ****** ** ****** ** *****  
  
  
  Re: ID # ********* ******** Law Office, LLC
  
  Dear Christia *****,
  
  We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.” 
  
  Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.
  
  Sincerely,
  
  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####
  

• Initial Complaint

  Date:07/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern: Pursuant to my rights under the state and federal fair debt collection laws including the Fair Debt Collections Practices Act (FDCPA), I hereby request that you immediately cease and desist all oral and written communication with me and any of my associates regarding any and all alleged debts you claim I owe. You are hereby notified that if you do not comply with this request, I will immediately file complaints with the ************************, the ************************************, the Maryland attorney general's office, and other appropriate regulatory bodies. Civil claims may be pursued. Thank you for your cooperation in this matter. Sincerely, ****** ******

  Business Response

  Date: 07/31/2023

  Stillman Law Office (Stillman) has performed a review of the Complaint provided. At this juncture, we are unable to process the review of the problem or apply any desired settlement/resolution action, as we are unable to locate any matter with our firm based on the information provided.
  
  Stillman requires information and detail needed to confirm that we are the correct entity for a Complaint, and right party information for any alleged matter with our office to ensure proper engagement and response. Specifically, the number given in the Complaint is not a number for the Firm.

• Initial Complaint

  Date:07/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern: Pursuant to my rights under the state and federal fair debt collection laws including the Fair Debt Collections Practices Act (FDCPA), I hereby request that you immediately cease and desist all oral and written communication with me and any of my associates regarding any and all alleged debts you claim I owe. You are hereby notified that if you do not comply with this request, I will immediately file complaints with the Federal Trade Commission, the Consumer Financial Protection Bureau, the Maryland attorney general's office, and other appropriate regulatory bodies. Civil claims may be pursued. Thank you for your cooperation in this matter. Sincerely, Aaron ******

  Bureau Response

  Date: 07/20/2023

  Michael ********
  Stillman Law Office, LLC 
  **** *** ******** *** ********* ** *****
  
  
  Dear Michael ********: 
    
  Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB.  The complaint was submitted on 7/19/2023 and was assigned an ID of *********   
  
  How do I take care of this?
  Your BBB is requesting a written response to this complaint within the next 7 calendar days.  Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business.  If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left.  All responses will be copied to the complainant. 
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  What should I include in my response?
  Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation. 
   
  Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
  
  What will happen if I do not submit a response and what can I expect to happen next?
  If you do not respond promptly to this complaint, it may be closed as Unanswered.  This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns.  If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response.  The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?
  
  We look forward to helping you and your customer work toward an amicable resolution. 
  

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####
  

   

  CUSTOMER EXPERIENCE INFORMATION

   

  Customer Information:

  Aaron ******

  * ** *****

  Daytime Phone: ###-###-####
  E-mail: ***************
  

   

  The details of this matter are as follows:

   

  Complaint Involves:
  Customer Services Issues 

   

  Customer’s Statement of the Problem:
  
  To Whom It May Concern: Pursuant to my rights under the state and federal fair debt collection laws including the Fair Debt Collections Practices Act (FDCPA), I hereby request that you immediately cease and desist all oral and written communication with me and any of my associates regarding any and all alleged debts you claim I owe. You are hereby notified that if you do not comply with this request, I will immediately file complaints with the Federal Trade Commission, the Consumer Financial Protection Bureau, the Maryland attorney general's office, and other appropriate regulatory bodies. Civil claims may be pursued. Thank you for your cooperation in this matter. Sincerely, Aaron ******
  
  
  
  
  
  Desired Settlement:
  No further contact by the business
  
   

  Bureau Response

  Date: 07/20/2023

  Aaron ******
  
  * *** *****
  
  
  Dear Aaron ******:
  
  Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 7/19/2023 against ******** Law Office, LLC.  Your complaint was assigned ID ********* 
  
  Now that I have filed, what is the next step?
  We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude.  Please be patient as we work to ensure that your concerns are addressed. 
  
  What if I do not agree with the response from the business?
  It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner.  Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration.  More information about these options can be found at www.bbb.org
  
  What happens if a business does not respond?
  BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us.  BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint. 
  
  Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.  
  
  Sincerely,
  
  

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

  Business Response

  Date: 07/26/2023

  Stillman Law Office is in receipt of BBB Complaint ID* ********* ******** Law Office can’t address the complaint because ******** has no record of Aaron ****** in our system of record.

  Bureau Response

  Date: 07/26/2023

  Aaron ******
  
  *** *****
  
  
  Dear Aaron ******:
  
  This message is in regard to your complaint submitted on 7/19/2023 against ******** Law Office, LLC.  Your complaint was assigned ID ********. 

   

  BBB has received a formal response from ******** Law Office, LLC. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.

  Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

  Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

  
  MESSAGE FROM BUSINESS:
  
  Stillman Law Office is in receipt of BBB Complaint ID# ********. Stillman Law Office can’t address the complaint because ******** has no record of Aaron ****** in our system of record.

  Bureau Response

  Date: 07/31/2023

  Michael ********
  Stillman Law Office, LLC **** *** ******** *** ********* ** *****  
  
  Re: ID * ******** * Aaron ******
  
  Dear Michael ********:
  
  Thank you for your recent response to Aaron ******. We have not yet heard from the consumer and are closing this case as answered.
  
  Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached.  Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."
  
  The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language. 

   

  In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer. 
  
  Sincerely,
  
  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

  Bureau Response

  Date: 07/31/2023

  Aaron ******
  
  ** *****  
  
  
  Re: ID * ********- ******** Law Office, LLC
  
  Dear Aaron ******,
  
  We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.” 
  
  Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.
  
  Sincerely,
  
  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####