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ComplaintsforArtistic Stamped Concrete of Maryland, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Performed work not in compliance with contract and sub professional standard. Side concrete step is crooked and company said they would not fix or compensate.Business response
02/10/2022
Business Response /* (1000, 10, 2021/12/05) */ I am responding to the complaint from ***** ******* case # XXXXXXXX. I am the owner of A.S.C.M. Robert S. and I am the one who had the conversation with Mrs. *******. The day we started this job my salesmen and I spent 1 hour plus going over the job with Mrs. ******* before starting. The step she is talking about had to be changed due to an electric outlet being in the way she agreed to changes. The job took about 2 weeks to complete and no complaints were made until job was finished. Mrs. ******* said she wanted a thousand dollars back for changes that she approved with my salesmen and I at the start. I don't make any changes unless approved by home owner and if there was something that she didn't like why wait until job is completed to complain. Consumer Response /* (3000, 12, 2021/12/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) ASCM is responsible for framing the concrete forms. The fault with the side stoop step is a framing error. The electrical junction box has nothing to do with the fact that the stoop is crooked. There is a 2 inch difference between the left and right side of the stoop. Please see the images to support our complaint. It is a fair assumption on our part that the framing was square prior to the concrete being poured.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.