Business ProfileforMr. Clean Car Wash

On October 9, I brought my vehicle to this car wash for an exterior only wash. I drove up to the car wash tunnel and exited my vehicle. The attendant got in and drove my car to the conveyorized tunnel. After the car wash, an attendant drove my car to the drying off location. I watched as many attendants began to dry my car off. As I walked closer to the rear of my vehicle, I notice my rear wiper arm and blade was gone. It had been ripped/torn off. I immediately asked to speak with the manager. He told me they are not responsible for any damage done to the car and people yell at him about damaging their cars all the time. I asked to speak to the owner. The manager told me Moses (owner's name given to me) was not there and I can leave my name and phone number inside with the cashier. I spoke with the cashier, Kiara, and she gave me a post-it to write my name, phone number and what happened to my vehicle. I asked her when Moses would be there. She stated, "He was here yesterday. I think he is on vacation in Jerusalem and will return next week (???). I took pictures on my vehicle while parked at the car wash and took a picture of my note. It is now October 24, and I have not heard from anyone. Every time I call, I am told Moses is not there and he may come in on Wednesday or Friday. Last week when I called, I was told Moses has my contact information; however, I have not received a phone call. To replace my rear windshield wiper and arm and blade cost me $90 (I have receipts) and I want to be reimbursed for the damage caused by Mr. Clean Carwash.