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Find a Location

Neibauer Dental Care - Waldorf has 1 locations, listed below.

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    Business ProfileforNeibauer Dental Care - Waldorf

    Dental Hygienist

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    117 Saint Patricks Dr, Waldorf, MD 20603-4574
    BBB File Opened:
    4/5/2006
    Years in Business:
    5
    Business Started:
    7/12/2019
    Business Started Locally:
    7/12/2019
    Business Management
    • Mr. Charles Foer, Owner
    Contact Information

    Customer Contact

    • Mr. Charles Foer, Owner

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/28/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Good day,I had an outrageous bill from Neibauer Dental Clinic located at Waldorf, MD of $779.80. It was a mistake that I paid for the bill because there was an "on-progress" dispute that time, which I got confused, and I have requested a refund from the company but as of this time, I had multiple push-backs or delays from Neibauer. I disputed because I was disappointed and dissatisfied with the service and the dental partials weren't or never been delivered to me which meant that I shouldn't have been billed for that at all. Kindly help me to receive the refund of the money amounting to $582.45 according to the Neibauer's billing department. I just don't understand why it's taking a lot of push-backs and stress, and discomfort mostly these trying times where I have to deal and juggle with my financial difficulties and my personal medical condition. As a valued and long-time customer of Neibauer, I believe I deserve some respect and good service and consideration about my concerns and they failed to do their part and job and never delivered a response or resolution to my concern at all. I have cancelled my future dental schedules with them and will move to a better dental clinic nearby. Please don't hesitate to call me for any detail or questions you need. To summarize, Neibauer Dental Clinic of Waldorf MD did fail to answer and refund the money I deserve. I honestly need my money back and I felt that there was a discriminatory and retaliatory factor since I filed a dispute against them and maybe I am not a strong-willed person, not born here but rather a "naturalized" citizen of America but those reasons must not be sole factors to resolve any issue of any dental customer. Thank you and I will appreciate your active, effective, and prompt response regarding my issue against Neibauer Dental Clinic located at St. Patrick's Drive, Waldorf, MD. Lastly, I felt hopeless about this thing, and that's why I seek help from BBB which was recommended to me by my friend. This is the first time I have used BBB and I thank you in advance.Respectfully Yours,*********************

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    saundra c

    1 star

    04/22/2024

    This dental office is listed as an in-network provider for Humana PPO dental plan. Although I pay almost $100/month for dental coverage to the insurance provider the neibauer dental provider says they are not in the network. The insurance company says that Neibauer is claiming non network participation because they do not want to accept the insurance company's reimbursement for serivces,This is truly fraudulent. I woud not have chosen Humana PPO as my insurance compamy if my dentist Neibauer waldorf was not listed as "in-network" This is a "bait and switch" operation.Once the patient is in the chair the dental provider, ******** informs you that you must be billed as non-in-network . This cannot be legal. And at the very least it is unfair to the consumer.Humana allows the dental provider to bill in network or out of network; yet the consumer is led to believe that the dental provider listed on the Humana website is in network.We, the consumer is paying Humana for dental coverage that does not exist. This practice is misleadiing and fraudulent.

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