Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Koons Chevrolet of White Marsh has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileKoons Chevrolet of White Marsh

            New Car Dealers

            Contact Information

            10207 Philadelphia Rd

            White Marsh, MD 21162-3401

            Get Directions
            Visit Website
            Email this Business
            (443) 219-4147

            Customer Reviews

            2/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers new & used auto sales, repair and service.

            Business Details

            Location of This Business
            10207 Philadelphia Rd, White Marsh, MD 21162-3401
            Email this Business
            BBB File Opened:
            1/1/1990
            Years in Business:
            34
            Business Started:
            1/1/1990
            Business Incorporated:
            5/2/1969
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Koons Chevrolet, Inc.
            Business Management
            • Mr. Tim Berg, General Manager
            • Mr. Jim Koons, President
            Contact Information

            Principal

            • Mr. Tim Berg, General Manager

            Customer Contact

            • Ms. Cindy Campbell, Administrative Assistant
            • Mr. Samuel Somarriba, General Sales Manager
            • Mr. John Wyant, Service Direct
            • Mr. Tim Berg, General Manager
            • Mr. Jim Koons, President
            Additional Contact Information

            Fax Numbers

            • (410) 931-7893
              Primary Fax
            • (410) 444-0527
              Other Fax

            Phone Numbers

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/17/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            I traded my car for 2023 on the 29th of April did paper work given the price on vehicle when it was time to go with my new vehicle I was told could I come back at 6 to pick up vehicle then as it was time to pick up vehicle get to the dealer I was told the paperwork that was done was wrong need to do over because the Vin number was wrong I was given another paper work with the correction notice price have changed.i go back the next morning about the issue talking to management he go over paper work highlights the changes then I get a letter from the financial company to call my dealer with the changes of the loan I call to see what it was to learn the price is two time high I had a to act soon I call the financial center told me the dealer submit the paperwork which is paper work with a different price then the two paper work I have so I go to the dealership he gives me a total different paper work then what I have signed which have a total amount different than what I signed and agreed what he give me was a price double
            Read More
            Read 5 More Complaints

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Theodora D

            12/26/2023

            Please be careful about visiting this location and take the quote they give you elsewhere for a second and third opinion. I had an appointment for a check engine light at 730am. There was a nice line of cars. I understood the diagnostic was 200.00 no issue there. Advised bynstaff that it takes 24 to 48 hours to run a diagnostic. I understood and went home. Homeby 910am, received a call by 930am stating that a valve needed to be replaced and the system "needed" to be updated. 2000, 1500.00 for labor. I agreed to the 2K with tears in my eyes. Got a call at 345pm car was ready. Porter drove it up to the front like a lunatic and I'm sitting at an alternate mechanics shop trying to determine if they can make heads or tail about what was the done to this car that required 1,500 worth of labor costs. So 200 for an engine diagnostic, 300 for a valve and 1500 for a teenager to drive it up to me. Don't go here. Ever.

            Koons Chevrolet of White Marsh Response

            01/02/2024

            Hello ******** - I left you 2 voicemails hoping to speak with you but have not heard back. We take great pride in our work and have highly trained staff to work on our guests' vehicles. The specific technician who worked on your vehicle is a Master Certified Chevrolet technician. We feel that your negative perception of your experience may possibly be due to his skill in getting the work done in a timely fashion. We are confident that the price given is a very fair price and is the proper labor time per the Mitchell ProDemand labor time guide. We have an excellent reputation and welcome any discussion or questions regarding the repairs performed to your vehicle. We will also price match all GM Certified repair facilities in the area - should you get a cheaper quote for the same job we will honor it. Please give me a call when you have a moment, I am happy to discuss or help in any way I can. Thank you! Nick *******, Service Director ###-###-####
            Read 3 More Customer Reviews

            Local BBB

            BBB of Greater Maryland

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.