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Find a Location

Carmax Auto Superstores, Inc. has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Carmax Auto Superstores, Inc.

      10201 Philadelphia Rd White Marsh, MD 21162-3401

    • Carmax Auto Superstores, Inc.

      8901 Executive Center Dr Ellicott City, MD 21043-4179

    • Carmax Auto Superstores, Inc.

      175 W. Jackson Blvd 12th Floor Chicago, IL 60604

    • Carmax Auto Superstores, Inc.

      5601 Urbana Pike Frederick, MD 21704-7292

    • Carmax Auto Superstores, Inc.

      8800 Freestate Dr Laurel, MD 20723-5846

    Business ProfileforCarmax Auto Superstores, Inc.

    Used Car Dealers
    Multi Location Business

    Additional business information

    Additional Info:
    This organization was a 2007 recipient of BBB Greater Maryland's Torch Award for Marketplace Excellence. Torch Awards are given to recognize organizations exhibiting ethics in the marketplace and exemplary dedication to advancing trust between businesses and consumers.

    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    This company offers new and used vehicles.

    Business Details

    This is a multi-location business.

    Find a Location

    Carmax Auto Superstores, Inc. has 9 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Carmax Auto Superstores, Inc.

        10201 Philadelphia Rd White Marsh, MD 21162-3401

      • Carmax Auto Superstores, Inc.

        8901 Executive Center Dr Ellicott City, MD 21043-4179

      • Carmax Auto Superstores, Inc.

        175 W. Jackson Blvd 12th Floor Chicago, IL 60604

      • Carmax Auto Superstores, Inc.

        5601 Urbana Pike Frederick, MD 21704-7292

      • Carmax Auto Superstores, Inc.

        8800 Freestate Dr Laurel, MD 20723-5846

      Location of This Business
      10201 Philadelphia Rd, White Marsh, MD 21162-3401
      BBB File Opened:
      3/7/2001
      Years in Business:
      68
      Business Started:
      2/1/1956
      Business Started Locally:
      11/1/1998
      Business Incorporated:
      8/9/1994
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • CarMax of White Marsh
      • Car Max Super Stores
      • CarMax,Inc
      • Carmax Nissan of White Marsh
      • Maxcare Extended Service Plan [The Warranty Group]
      • CarMax
      Contact Information

      Principal

      • Mr. Thomas J. Folliard, President/CEO

      Customer Contact

      • Ms. Lisa K. Van Riper, Director of Public Relations
      • Mr. Thomas J. Folliard, President/CEO
      • Ms. Michelle Stone, Paralegal
      • Ms. Audrey Wilkins, Paralegal
      • Ms. Diane Cafritz, Legal Counsel
      • Mr. Bob Bolton, General Manager
      • Ms. Amye Bergman, Customer Relations Manager
      Additional Contact Information

      Fax Numbers

      • (410) 931-7914
        Primary Fax
      • (804) 935-4516
        Other Fax

      Website Addresses

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Joe S

      1 star

      04/08/2024

      I purchased a 2014 Chevrolet Camaro in December 2023, and the vehicle is still under warranty. The salesman, Michael ******, sold me this vehicle without a jack or spare tire. I only discovered this when I got a flat tire, and had to have my car towed to a nearby shop for possible repair or replacement. This type of negligence cost me undue burden and stress, as I had to wait for 3 hours until a CarMax contracted tow truck arrived. This matter is yet to be resolved. Caveat Emptor!

      Local BBB

      BBB of Greater Maryland

      BBB Reports On

      BBB reports on known marketplace practices.

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