ComplaintsforSecurityplus Federal Credit Union
Credit Union
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/20/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Security Plus Federal Credit Union failed to notice me about my debit card that was deactivated today. Fraud department did not call me at all. All departments couldn't get me a replacement debit card. They wanted to charge me for new one. It was not my fault. They caused this issue. Fraud department said that my card was lost which was not true. I still have the card!!!!!! I feel helpless because i can't pay food and gas with debit card! My bank is 1 hour away! I have been thinking about finding a new bank and transfer if SPFCU can't solve this issue.Business response
10/24/2023
This message is in response to our member's complaint regarding the issue she had with her debit card. On behalf of the Credit Union, I would like to apologize for any inconvenience to Ms. *****. I know how stressful this experience has been for her. On October 23, the Credit Union's Fraud Specialist called Ms. ***** to discuss this case. She realized that she did receive the notification letter in the mail about her debit card; it was sitting on her table in a ***** of mail. She also received her new replacement debit card. The notification letter was sent on October 4, 2023 and her replacement card was ordered the same day. The notification letter states we will be issuing a new debit card and in the interim, the member can continue to use their existing debit card. However, on the specified date given in the letter (normally 14 days from when the letter was sent) or once the new card has been activated, whichever occurs first, the existing debit card will no longer be active. Ms. ***** overlooked the letter. She did not know that the new card was sent to her because the envelope does not show it is from Securityplus Federal Credit Union which is intentional due to security reasons. Ms. *****'s new debit card is now active.Initial Complaint
02/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Once the issue was resolved and the removed the negative remark from my credit and I was satisfied They once again added the remark AGAIN I work very hard for my credit and for them to think they can play around with people like this is very unprofessional This is ridiculous this company is horrible one of the worst companies Ive worked withBusiness response
02/14/2023
Please refer to the attached response letter.Customer response
02/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
01/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I already resolved an issue however december 31st they reported late payment again even after saying they'll remove due to the circumstance and it super unprofessional they did take it off but then not even 2 weeks later they put it back on it seems like they just said it to get me off their back and they put it back onBusiness response
01/12/2023
Please see the attached response.
See Attachment/File: ******** BBB Response 1-12-23.pdfInitial Complaint
12/30/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
It is a crime to threaten lawsuit with no intention of doing so, therefore you can take heed that I am very serious about filing suit against your company. I have sent multiple previous letters to you requesting that you remove inaccurate information from my file and you have failed to do so.Accordingly, I can show a judge that these accounts are inaccurate and that you violated the Fair Credit Reporting Act by ignoring my requests to investigate the items. My previous letters (all sent by certified mail) stated my reasons for an investigation and these reasons were not frivolous in any way. If this final request does not prompt you to conduct a proper investigation of these accounts in question, and send proof to me of said investigation, I will file a civil suit in my county for damages and you can travel to defend yourself. I take my credit very serious and your lack of professionalism and assistance disappoints me. I am well aware of my rights under the Fair Credit Reporting Act and I intend to pursue them to the maximum.Business response
01/09/2023
Please see the attached response letter along with one other attachment which was written by *****************************
See Attachment/File: Heavens BBB Response 1-9-2023Initial Complaint
12/28/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I paid my car off three months ago and have still not received my title. I have called multiple times and can never get through. On 12/12/22 I called and they said it was sent out on 11/22/2022 but I never received it and have not been able to reach anyone since.Business response
01/05/2023
Please see the attached response letter.
See Attachment/File: ******* BBB Response ******.pdfInitial Complaint
12/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I've been injured since July 18 and unable to work I paid my august bill with the last bit of money I had September I had informed security plus of this hardship and asked about the life insurance I had paid with them they informed me that they would send paperwork and it'll be handled immediately and no affect to my credit score i didn't receive any paper work UNTIL NOVEMBER I had called several times on the status of the paperwork because I don't want a bad credit record they replied saying they don't know anything about forms but had written a note when it came in November in which I completed forms required and sent over to the life insurance in which it was approved and they paid out to security plus but they had also left a negative remark on my credit report saying 30 days past due when they didn't send me the proper documentation for over a monthBusiness response
01/03/2023
Business Response /* (1000, 5, 2022/12/21) */ Please see the attached response. Consumer Response /* (2000, 7, 2022/12/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I've accepted this response all I felt it was unfair that something that was completely out of my control ruined my credit I work really hard and unfortunately have been injured and unable to work for a good chunk of time I'm grateful I can continue to work on my credit and building my future and with this I can thank youInitial Complaint
11/29/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Not only have you ignored my prior requests for validation of debt, but you also continue to report this debt to the credit bureaus causing damage to my character. I am giving last chance to DELETE this on the consumer's report at once or I will SUE your company for violations of my consumer rights as indicated under both the FDCPA and the FCRA and DEMAND $1000 for all damages you caused to my character.Business response
12/26/2022
Business Response /* (1000, 5, 2022/12/02) */ Please see the attached response letter.Initial Complaint
11/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This credit union ran my credit without authorization. Then when I called to inquire about it, the person said "that's just what we do." Shortly after this incident, I closed my account and now they are refusing to give me any bank statements. I was told on a voicemail that if I'm not a member, they can't provide statements. I have held an account there for over 10 years and it's disgusting how unprofessional they are. Please help me with resolving this. I need my bank statements and should not be forced to remain a member in order to receive them. Thank you.Business response
12/21/2022
Business Response /* (1000, 5, 2022/11/23) */ Please see the attached response letter.Initial Complaint
11/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
The banks VISA card bills do not reflect the items being charged but instead show me purchases from a different billing period. Online it is impossible to determine which charges add up to the monthly bill because the billing and statement periods appear to be different date ranges.Business response
11/16/2022
Business Response /* (1000, 5, 2022/11/15) */ Please see the attached response letter. Consumer Response /* (2000, 7, 2022/11/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
08/26/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
on June 28,2022 my (******** *****) State refund was deposited into my account vis State of (Maryland) I walk into the Owings mills branch June 30,2022 spoke with a an associate which she contacted the fraud department in regards to this matter of my state tax refund being rejected due to the freeze that was placed on my account she mentioned to give it some time for it to be forwarded back to the state of (Maryland) I then contacted the state of (Maryland) talk to Robert he then refer me to a manager of the state of (Maryland) she stated that security plus have not returned my funds back to my account periodically from June 29,2022 to present August 25,2022 I have spoke with several people in regards to the funds being returned each time I called everyone said that the fraud department was on break no manager available to speak with from security plus all the associate failed to return my request until today August 25,2022 I feel like I been discriminated against due to my number being on file n now everyone knows about this matter inside the branch I requested to speak to cooperate on a higher lever when speaking to Ms Wanda from security plus she stayed "let me see if this cooperate " I then asked her how do u need to see if this cooperate if this is the office she the directed me to the site n ask me to file a complaint on the other hand I spoken with Ms Sheryl Manager from the transaction department which she gave me the run around about the whereabouts about my funds I'm highly disappointed cause I had to go inside of the branch in Owings mills on August 25,2022 for her to call the branch upon my arrival to inform Aleisha on where my funds could possibly be THIS matter is still yet to be resolved from June 28,2022 my question is why my return was not returned back to the state of (Maryland) who issue it in the first place and why security plus don't have no clue on where my money is located if you all electronically sent it back if my account was not closedBusiness response
10/07/2022
Business Response /* (1000, 5, 2022/09/02) */ Please see the attached written response to this case.
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Customer Complaints Summary
36 total complaints in the last 3 years.
19 complaints closed in the last 12 months.