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Business Profile

Truck Dealers

Weirs Motor Sales, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my truck in for servicing at ****** Motors in ******* around. May 7th, 2024 as my truck was making a loud squealing noise when I accelerated. It was still under warranty and I was told I needed a new exhaust manifold which needed to be ordered, but was on backorder. They returned my truck to me after they repaired the cracked manifold to get me by until the part came in. Mid July the part came in and they picked up the truck at my worksite. I called to let them know that my check engine light was now on and for them to look at that. They called me once work was completed to pick up my truck and when I picked up my truck after repairs, the check engine light was still on and I asked them about that and was told it would probably reset itself. After a week of driving my truck since the manifold was fixed, I kept hearing a rattling noise coming from my catalytic converter area and the check engine light was still on. I brought my truck to my regular mechanic to take a look at it. He said he had to take off the catalytic converter in order to see what exactly was the problem. When he did, a manifold bolt was found inside from when ****** temporarily fixed the manifold. The bolt fell in when being removed. As a result of this bolt falling into the converter, I had to replace the whole thing costing me $2608.18. I then called ****** back looking for a refund since it was their poor workmanship. It took several weeks before someone called me back and when they did they said they would not reimburse me and I would have to file a complaint with *** directly. I then called *** to file the complaint and was told that since it was over 4 weeks, I could not. I tried to explain that I was just informed of their decision and it was not my fault I was calling after their deadline. They said they would put the information through and someone would call me back. It has been 4-5 weeks and still no response. Looking for help in getting this resolved.

    Business Response

    Date: 10/31/2024

    Good morning, Mr. ************* name is ***** ******, I'm the fixed operations director for Weirs. I apologize for not being brought up to speed on this concern sooner. *****, our service manager did consult me on getting you reimbursed through **, given the converter is still under warranty. That said I was not aware of the bolt and this being a matter of workmanship. I also was not informed of ** denying the claim and you not having been reimbursed for this expense. I sincerely apologize for our breakdown in communication and that you had to be inconvenienced to this level to get a response or resolution. I have spoken with ***** this morning regarding how this matter was handled or lack thereof. I've have also reached out to our *** from ** to inform them of the lack of assistance or guidance when you did contact **. I should hear back from ** today regarding any assistance they may offer to assist us but, in any event, this having been a case of technician error on our end we will be reimbursing you for the repair expense you incurred following our repair regardless. My email is ****************************************** Please reach out to me at your convenience so we can determine the best method of reimbursement to you. Again, I apologize for all this, it is certainly not how we aim to do business or show respect for our customer and their time. 

    Customer Answer

    Date: 11/04/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved, however if reimbursement is not received as promised, I will reopen my case. 

    Regards,

    **** ******

  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Leased a $71,000 truck from dealership in February of this year. Repeat customer. Received truck with numurous cosmetic issues all documented. They attempted to fix problems and it took them several tries to fix and I was without vehicle for a month. They offered me a months payment which took 8 months to receive. Grill on truck was damaged. They ordered me a new one that was damaged worse. Ordered another one. This one also had 2 small scratches on it but hardly noticeable so i accepted this already blemished grill trying to make it easier on them. After 5 days i received truck and vehicle was damaged from install. Dents on both sides of fender flares, scratches, flare not even clipped on. Brought it back to have them fix it. I had told ***** ****** service manager how i was going to get my truck detailed for a great price but cant now that its damages and deals over. He told me to get him a quote but stated he would not pay for ceramic coat/paint correction which is what i wanted. Offered resistall application inside and out so i accepted. After a week truck was ready. Truck was on fumes because they drove it 40 minutes back n forth for dents. Truck was completely damaged from application. Grill was now completely scratched/swirled as well as exterior paint, badging. Called ***** to explain this and he lost it on me accusing me of never being happy, having to open his wallet everytime i come in. Yelled at me saying he told me to get a quote but reminded him he said he wasnt going to cover what i wanted thats why i accepted resistall. He came off threatening, told me basically I was not welcome there to be serviced. I have date and time of call I hope its recorded. Extremely hostile because of the damage they did. Said he would pay me $40 for leaving my tank empty and have who installed resistall call me. Its been 9 days no word. Have tried calling everyone in dealership and no one will answer. Im clearly being ignored and just want to talk to someone about issue

    Business Response

    Date: 11/08/2024

    We are in conversation with *****.  We have to arrange for hime to bring vehicle in at a time when its convenient for all parties.

     

  • Initial Complaint

    Date:06/22/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The service department has had my car for a month. The department has failed to provide me with timelines and consistent communication. I continue to not receive calls back, and have no timeline of when I can pick up my vehicle. No solutions or resolution has been provided. I have been given inconsistent information about service and part delays.

    Business Response

    Date: 07/24/2023

    Hello,

    Sorry for the slow response. It seems that it might have been missed by the team. Just to verify who was this sent to on the first go around?

    As to the complaint,

    We had to order a part out west that was no longer available available from GM. After reviewing the process with the customer it seems that better communication should have happened. However we were working on getting the car back as soon as possible. If you need any further info on this please reach out. My direct line is ************ or email is ****************************************** 

    *********************

Weirs Motor Sales, Inc. is NOT a BBB Accredited Business.

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