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Business Profile

Electric Companies

Central Maine Power Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Companies.

Complaints

This profile includes complaints for Central Maine Power Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Central Maine Power Company has 2 locations, listed below.

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    Customer Complaints Summary

    • 40 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SimplePay Budget Plan Lock in your electricity bill with SimplePay and pay the same amount each month*SimplePay lets you make a stable monthly payment based on your average monthly electricity usage over the past year. You'll get a bill for the same amount each month, so you'll always know what your bill will be. It's a great way to manage your budget!Plus, once you sign up for SimplePay, you'll lock in your payment amount for the next six months! We'll review your account after six months to make sure your payment amount is still accurate and working for you.There are no hidden fees or costs this service is FREE! You're free to go off the plan at any time, so there's no risk. Join the thousands of Mainers who open a stable electricity bill every month with SimplePay.I moved to a new residence and they indicated since I was closing my account and opening another I would need to pay 620 as my final bill, for the past several years I have been enrolled in Simple Pay, paying $170, per their website there are no hidden fees and I am free to leave at any time so there is no risk

      Business Response

      Date: 04/11/2024

      SimplePay is a budget plan for customers who prefer to levelize their monthly payment amount due, regardless of their usage balance.  The idea is that customers will have paid their annual usage costs at the end of each 12 month period. The monthly SimplePay payment amount is calculated based on the previous 12 mos of usage (kWh) x current rates then divided by 12.  The customers actual balance accrues based on their usage. The actual balance is reflected on each month's bill.  The monthly SimplePay amount is recalculated every ******************************************************************* the previous 12 months, the balance will be rolled into the next year's calcualation.  When a customer closes their account, their actual usage charges are due in full.  If a customer opens another account, we transfer the balance and set an affordable payment arrangement, which is what this customer chose to do.  More information about the SimplePay program is on our website, SimplePay - CMP (cmpco.com).  **************************** last 2 bills at this location are attached to our response to show the details of SimplePay. 

    • Initial Complaint

      Date:02/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Again there was no liner down within miles of my house and yet I lost power. I am sick and tired of this. Power coming into my street from 3 different generation areas. I should be looped equally into them all. I lost power for the 34th time in 24 weeks today and skies were clear. It was a little windy for a little bit, yet I lost power. I keep complaining and no one does anything to help me. THIS IS UNACCEPTABLE. SOMEONE IS GOING TO HELP ME! DO YOU F****** UNDERSTAND ME???? CMP IS GOING TO SPEND THE MONEY AND FIX MY ISSUE!

      Business Response

      Date: 02/14/2024

      Repairs were completed this morning due to tree damage outside of the CMP right of way.  In review of recent outage that have been experienced by customer 5 have been tree related and the 6th was due to a motor vehicle incident over the past 12 months.  

    • Initial Complaint

      Date:02/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a customer of **********************. They rolled out this new payment plan called simplepay, where you are locked into one payment amount for 6 months then they reevaluate and change the payment accordingly. When I signed up 6 months ago I was told it would be $208 a month. My initial 6 month period is up, and I received the new bill today for a total of $420 a month. I reached out to them stating I wanted to be taken off simple pay due to huge jump in price. It was then, and only then, that during the 6 months I was paying the $208 AND accuring an additional balance which was now at $1474.66. Had they told me at the beginning that I would be adding a running balance I never would have signed up. The individual I spoke with admitted that my thought process of paying the $208 a month and that being it is a common misconception that they need to address.

      Business Response

      Date: 02/09/2024

      The Simple Pay Plan is a convenient way for many of our Central Maine Power customers to manage their higher heating bill or summer consumption increases but keep a stable monthly bill amount year round.  This payment option is not new to Central Maine Power.  The change in customer monthly simple pay plan amount is directly reflective to the change in consumption in home.

      As shown on monthly bill statement consumption changes started in the October 2023 bill period with daily usage increase from average of 20 to 24 kWh per day to new consumption of now of 74 kWh per day average in last bill cycle.  I am attaching the customer significant consumption pattern change to this reply, this is a screen shot of the monthly bill bar graph showing the recent change.  A change in the Simple Pay Amount was necessary to meet the new usage of home consumption but also pay down the arrears that has now accumulated in the account balance.

      This was a significant change in consumption that was not previously calculated towards customer monthly Simple Pay amount.  If customer is unaware of what may have caused this change we have tools available to monitor daily usage on our Energy Manager and to receive usage alerts to assist.  I would also recommend if reason of change is not known to contact our ******************** at ************** for assistance.  

       

    • Initial Complaint

      Date:12/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Turned power back on to out development but missed our street. Now we're only 18 customers so they won't come back for 3 more days. We have no heat. No hot water. Can't cook anything.

      Business Response

      Date: 12/22/2023

      Central Maine Power currently has this customer established for ********************** estimated time of restoration by 12/23/2023 at 10PM.  

    • Initial Complaint

      Date:12/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Central Maine Power shuts off my electricity when there is no problems for me. We just had a storm, however I didn't lose power. That is until today, over 24 hours after the storm. CMP does this tow all the time. They steal my electricity and give it to someone else. This has to stop. I have every right to that electricity. Check their records. I didn't lose power until 1am Wed, the storm was over Monday afternoon.

      Business Response

      Date: 12/20/2023

      I can confirm customer contacted ********************** at 1:09 AM to report the outage for home.  Currently the town of ****** has 329 outages in a town out of 589 total homes, these outages are being assessed for cause at this time and for power restoration.  At this time all 18 homes on Labrador Pond Road show as no power currently and our assessors are in field to inspect and determine best plan to restore power to all.   We understand the frustration of power loss to our customers and we are working to restore power as soon as possible but in safest manner.   Customers can visit our website cmpco.com to review current outage status.   

      This home has had 3 outages in past 12 months caused by (2) tree falls outside of CMP right of way, and (1) Motor Vehicle accident.  

    • Initial Complaint

      Date:11/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I have a ***** sq ft house, using a propane heating stove as our primary heating source, as well as a propane cook stove, and yet we are somehow expected to pay over $400 per month on electric, YEAR ROUND! Central Maine Power is completely out of control and untrustworthy! In addition, we have lost power more than 15 times year to date, for unexplained reasons. There is no cell service in this area, so when the power goes out, we lose the power to reach emergency services which is an extreme risk given that both my husband and I have suffered major medical events in the past 3 years. I absolutely do not and cannot trust them. Something needs to change.

      Business Response

      Date: 11/13/2023

      Central Maine Power will reach out to customer to review concerns. 

    • Initial Complaint

      Date:10/19/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had power surges from the past they said they put up animals gard because of the squirrels and I paid ****** dollars for my wi-fi equipment and I need some credits

      Business Response

      Date: 10/19/2023

      As previously reported in Better Business Bureau complaint #******** on 12/20/2022 this was investigated and found to be an internal wiring issue not related to CMP power equipment.   

    • Initial Complaint

      Date:09/29/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Found a lien placed on my home on 9/22/2023 when trying to transfer my home to my daughter by CMP from 2009. I was never notified of any past due amount, court hearing or anything to the fact of an outstanding CMP bill as I have lived at 2 ****** Terrace since 2007 and have had a CMP account there in perfect standing. No sheriff's department came to my home, no letters from CMP nothing to warn me about this case. Nothing ever showed up on my credit reports either except for these wrong addresses that weren't mine. I never saw anything until we went to transer the home to my daughter in the amount I owe. I was giving it to her for around $3,000 more than I owed so that I could get to my dad in ************** as his heart is not good. My mom passed away in 2020 from Covid. This was found during a title search. CMP cannot provide proof that it was my account, my address, my information just that it is my name but will not release the lien unless I pay it at closing. I have proof that there were addresses on my credit report that were not me but they still refuse to remove it! This is unfair. I prove that I had been a victim of credit fraud by someone else using my name and different address in Maine but the Title Comany cannot remove the lien, only CMP who won't unless it is paid. They must think I am selling my home for a lot of money. CMP can only provide a name. I have CMP now and if I had a past due balance back then, I would have never gotten an account here in *******! Please Please help me get them to release this lien! I need this money to get me to ************** for my dad. The lawyer who handled the case is gone. CMP doesn't keep records that far back. They just are stubborn. I am not getting thousands from this sale. Just about the amount of what CMP is holding from me. My account with them now is *************.

      Business Response

      Date: 10/02/2023

      Central Maine Power will review customer information provided and reply to customer.

      Customer Answer

      Date: 10/02/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

    • Initial Complaint

      Date:09/18/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This has been occurring over the past year. Central Maine power is charging way way way to much money for their power bills. When one months bill for a 70 foot trailer is over 400 dollars for a MONTH when no one was home and there was only ambient power being pulled is insane. No one can physically LIVE under the circumstances that central Maine power has created for people. I myself am immensely low income. After paying my rent I am lucky if I can afford power. I have applied for every relief source I can. I continue to ask for help and beg for help. I was approved for LiHEAP(low income heating and electric help). I was approved but they don't have any funding until November. I don't know what more to do and I desperately need help.

      Business Response

      Date: 09/19/2023

      Central Maine Power will reach out to customer to discuss consumption in home.

    • Initial Complaint

      Date:08/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our price for CMP is outrageous and basically cant afford it.

      Business Response

      Date: 08/24/2023

      Please review information available on our website at CMPCO.COM under ************ to review our energy savings tips.  We highly recommend use of Energy manager, and energy calculator to view a detailed view of your homes consumption.  CMP has also launched 2 new rates that *** benefit your home with the Seasonal Heat Pump rate and Electronic Technology rate.   More information is available on our website or contact CMP at **************. 

      I show that you currently are enrolled with a supplier that has a current cost below the Standard Offer Price.  Please visit our website to review other areas that you can review on the Understand Your Usage - CMP (cmpco.com), and list of additional resources available for our customers.  

    Central Maine Power Company is NOT a BBB Accredited Business.

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