ComplaintsforCentral Maine Power Company
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Complaint Details
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Initial Complaint
12/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Turned power back on to out development but missed our street. Now we're only 18 customers so they won't come back for 3 more days. We have no heat. No hot water. Can't cook anything.Business response
12/22/2023
Central Maine Power currently has this customer established for ********************** estimated time of restoration by 12/23/2023 at 10PM.Initial Complaint
12/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Central Maine Power shuts off my electricity when there is no problems for me. We just had a storm, however I didn't lose power. That is until today, over 24 hours after the storm. CMP does this tow all the time. They steal my electricity and give it to someone else. This has to stop. I have every right to that electricity. Check their records. I didn't lose power until 1am Wed, the storm was over Monday afternoon.Business response
12/20/2023
I can confirm customer contacted ********************** at 1:09 AM to report the outage for home. Currently the town of ****** has 329 outages in a town out of 589 total homes, these outages are being assessed for cause at this time and for power restoration. At this time all 18 homes on Labrador Pond Road show as no power currently and our assessors are in field to inspect and determine best plan to restore power to all. We understand the frustration of power loss to our customers and we are working to restore power as soon as possible but in safest manner. Customers can visit our website cmpco.com to review current outage status.
This home has had 3 outages in past 12 months caused by (2) tree falls outside of CMP right of way, and (1) Motor Vehicle accident.
Initial Complaint
11/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My husband and I have a ***** sq ft house, using a propane heating stove as our primary heating source, as well as a propane cook stove, and yet we are somehow expected to pay over $400 per month on electric, YEAR ROUND! Central Maine Power is completely out of control and untrustworthy! In addition, we have lost power more than 15 times year to date, for unexplained reasons. There is no cell service in this area, so when the power goes out, we lose the power to reach emergency services which is an extreme risk given that both my husband and I have suffered major medical events in the past 3 years. I absolutely do not and cannot trust them. Something needs to change.Business response
11/13/2023
Central Maine Power will reach out to customer to review concerns.Initial Complaint
10/19/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I had power surges from the past they said they put up animals gard because of the squirrels and I paid ****** dollars for my wi-fi equipment and I need some creditsBusiness response
10/19/2023
As previously reported in Better Business Bureau complaint #******** on 12/20/2022 this was investigated and found to be an internal wiring issue not related to CMP power equipment.Initial Complaint
09/29/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
Found a lien placed on my home on 9/22/2023 when trying to transfer my home to my daughter by CMP from 2009. I was never notified of any past due amount, court hearing or anything to the fact of an outstanding CMP bill as I have lived at 2 ****** Terrace since 2007 and have had a CMP account there in perfect standing. No sheriff's department came to my home, no letters from CMP nothing to warn me about this case. Nothing ever showed up on my credit reports either except for these wrong addresses that weren't mine. I never saw anything until we went to transer the home to my daughter in the amount I owe. I was giving it to her for around $3,000 more than I owed so that I could get to my dad in ************** as his heart is not good. My mom passed away in 2020 from Covid. This was found during a title search. CMP cannot provide proof that it was my account, my address, my information just that it is my name but will not release the lien unless I pay it at closing. I have proof that there were addresses on my credit report that were not me but they still refuse to remove it! This is unfair. I prove that I had been a victim of credit fraud by someone else using my name and different address in Maine but the Title Comany cannot remove the lien, only CMP who won't unless it is paid. They must think I am selling my home for a lot of money. CMP can only provide a name. I have CMP now and if I had a past due balance back then, I would have never gotten an account here in *******! Please Please help me get them to release this lien! I need this money to get me to ************** for my dad. The lawyer who handled the case is gone. CMP doesn't keep records that far back. They just are stubborn. I am not getting thousands from this sale. Just about the amount of what CMP is holding from me. My account with them now is *************.Business response
10/02/2023
Central Maine Power will review customer information provided and reply to customer.Customer response
10/02/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************Initial Complaint
09/18/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
This has been occurring over the past year. Central Maine power is charging way way way to much money for their power bills. When one months bill for a 70 foot trailer is over 400 dollars for a MONTH when no one was home and there was only ambient power being pulled is insane. No one can physically LIVE under the circumstances that central Maine power has created for people. I myself am immensely low income. After paying my rent I am lucky if I can afford power. I have applied for every relief source I can. I continue to ask for help and beg for help. I was approved for LiHEAP(low income heating and electric help). I was approved but they don't have any funding until November. I don't know what more to do and I desperately need help.Business response
09/19/2023
Central Maine Power will reach out to customer to discuss consumption in home.Initial Complaint
08/23/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Our price for CMP is outrageous and basically cant afford it.Business response
08/24/2023
Please review information available on our website at CMPCO.COM under ************ to review our energy savings tips. We highly recommend use of Energy manager, and energy calculator to view a detailed view of your homes consumption. CMP has also launched 2 new rates that *** benefit your home with the Seasonal Heat Pump rate and Electronic Technology rate. More information is available on our website or contact CMP at **************.
I show that you currently are enrolled with a supplier that has a current cost below the Standard Offer Price. Please visit our website to review other areas that you can review on the Understand Your Usage - CMP (cmpco.com), and list of additional resources available for our customers.
Initial Complaint
08/02/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
We purchased our house in January 2023 and immediately called to set up service with CMP. Shortly after we left to visit family in the southwest and were not in the home, but continued to pay our bill online. When we returned home in early June, there was no power in the house. Immediately we called CMP to report an outage. They said, acto their computer, our meter was working fine and the problem must be inside the house. What followed was weeks of fruitless problem-solving during which time we had to buy a generator in order to run a dehumidifier because the house was becoming moldy, and it was unsafe for us or out 2 year old child. We had no refrigerator, no lights, no way to cook food. Also, and finally, a plumber and electrician who had been sent by Efficiency Maine to install our hot water heater had to make 3 separate visits. We called CMP several times to say that we still had no power, and they continued to insist that the problem was not on their end. Finally, we were able to get an actual person from CMP to come out and immediately they saw that our meter was not working and installed a new one and we again had power. The next day we received a shut off notice from CMP. Apparently, we had been paying our power bill for the abandoned barns behind the house, which are not in our property. At no time did anyone at CMP ask to verify our meter number when they insisted that everything was working fine. Because of their stunning incompetence, and arrogant disregard for our situation, we spent dozens of hours and many many hundreds of dollars. We have asked CMP only to reimburse us for the generator we bought, for $450. They have given us $150 in credit, but refused to reimburse the full amount. I am asking BBB to help us resolve this issue.Business response
08/08/2023
CMP attempted outbound call to advise customer of review of complaint from ******************** today 8/8/2023. I have provided my direct phone number for call back to further review. As of today, 8/8/2023. I have applied an additional credit of $300.00 to csutomer account, as a prior credit of $150.00 was already provided. I have also applied credit of $95.77 that was paid on the barn account to the customers home acccount.
Customer response
08/10/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************Initial Complaint
05/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Contacted Cmp regarding disconnect notice my father received he has been in and out of hospital over last year and had set up payment arrangement. I contacted them via email/app and was advised to call to discuss which I did and I discussed with a employee at Cmp advising that I did not want my power disconnected and asking what I had to do. Said employee told me that I needed to pay 519 by June 7th so I stated again that I was confirming I would not be disconnected as long as I paid amount by June 7th she confirmed. 3 days later today my power was disconnected anyway so I called again and was told I had to now pay ****+ to get power turned back on even though I had spoken to them 3 days prior and was told something completely different. I was told nothing they could do they are not only gouging customers by tripling bills but now lying to customers until its too late.Business response
05/26/2023
Central Maine Power has attempted to reach customer by phone, voicemail is full and unable to leave message. Recommend customer have main breaker in off position at this home to provide for safe reconnection of service. Please have customer contact ************.Initial Complaint
05/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Central Maine Power has charged me over $3500 dollars in one and a half years time for electricity consumption on an apartment that is approximately 400 square feet. I live alone and only use electric heat in my bathroom to heat the whole apartment in the winter. I do not use air conditioning in the summer at all. I work out of the apartment 5 days a week, 8 hours a day the amount that I have spent in electricity in the last year and a half does not make any logical sense. I called Central Maine Power to report this complaint of over charging and the employee at CMP did state that the billing did not make sense after we went over my usage. I am looking for financial compensation. I am on a one income salary and cannot feasibly keep up this expense which is unpredictable month to month and I cannot budget for such a fluctuation. This is electricity for a small living space it should not cost this much. I will add my billing statements once I see some reflection that this complaint will be addressed.Business response
05/10/2023
Central Maine Power will contact customer to discuss usage concern.
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Customer Complaints Summary
44 total complaints in the last 3 years.
14 complaints closed in the last 12 months.