ComplaintsforCentral Maine Power Company
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Complaint Details
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Initial Complaint
02/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I just recieved my electricity **** from CMP for our 1100sq.ft home. The **** was around $800, for one month! I'm beyond shocked by the price as this can not be legal!! I need assistance in figuring out how this is even legal for them to **** us that amount. They didn't let us know that they would be going up on their prices by about 100%. Thousands of familys are about to go without electricity due to not being able to afford it. I bring home around $2000 a month and I'm expected to spend about 50% of it on electricity? I honestly don't know if we will be able to afford to eat if we have to pay so much for electricity. I don't have my **** with me to include but can send it by email when I get home. Please let me know if you need any more information as I have never had to file a complaint before. Thank you and I look forward to hearing from you, Dakota *****Business response
02/18/2022
The Supplier portion of the customers Central Maine Power **** (page 3) rate increased by +80% as of January 1, 2022. Central Maine Power has notified customers of this increase on page 1 in our notes portion of **** for the last 2 months of billing and this is also a ***** topic in local news here in Maine. This portion of the customer **** is not controlled by CMP, as the ********************** is an open bid program managed by the Maine *************************** each year to find the lowest bid for supply. The ********************** increased from $0.064 to $0.118 cents per kWh on 1/1/2022. This rate will be in effect until December 31.2022.
I am unable to contact this resident personally as the name on complaint does not show as an authorized party on this address. I would advise for the resident to contact our ******************** at ************** to discuss her **** concern and have the account holder availalble to authorize her on account. We can also provide information on assistance programs in her local area or by contacting 211 by phone.
Customer response
02/18/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Dakota
I understand they had a price increase. What I dont understand is how its legal. Electricity is considered an essential. From my understanding of reading our state laws, it is unconscionable price. Were in the middle of a pandemic but yet CMP finds it ok to do an 80% increase. We are setting up to speak with a lawyer about filing a law suit as we can tell this wont be resolved.
I hope CMP knows that at this rate, theyre going to have a lot of suicides on their hands. I honestly can not imagine what my life will be like in the next 3 months if something doesnt change. I know Im not the only one feeling this way. This is going to break people and I cant wrap my head around how its legal for them to do this.Business response
02/18/2022
The rate in question that this cusotmer advises is illegal is set by the Maine ************************** after an open bid process with power supplier market. I again point out that CMP did not increase our Delivery rate. I would recommend customer reach out for this information directly to the Maine ****** of ****** Advocate or to the Maine ****** Utilities Commission if she feels that CMP is responsible for this increase or the further comments of concern to personal harm.
Both of these goverment entities can also advise of rates for authorized ****************** Providers. Customers in Maine can choose their own power suppliers.
CMP does not supply power or profit off any of this portion of customer Supplier **** on page 3. THis page will also provide the customer with information for each of the above agencies for contact by website or phone.
CMP provides online information for both local agencies that *** be able to provide assistance or customer *** dial 211, but we also have invested in programs such as our Energy Manager to help customers see there power consumption daily/hourly, along with an alerts program that will notify the customer if usage increases/decreases in home.
Initial Complaint
02/15/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My CMP monthly bill has increased 150.5% month over month when my usage rate has gone down and this was confirmed by CMP on a call 2/15/22. In discussing the issue with CMP they talk in semantics and have well rehearsed speeches. When asking them the simple question of why such a dramatic increase they give me a used car speech as to how they cannot assist andultimately provide no answer. I am seeking billing adjustment to go back to the previous winters' average amount with a $30 increase as written in covered stories by CMP. Monthly power bills should not higher than monthly car bills.Initial Complaint
02/12/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I received a **** from Central Maine Power for period 1/4/2022-2/1/22 my small cottage in ********, Maine. It was almost 5X as much! $70.73 vs $15.21 Previous bills have been in the same range ($15.00) since I closed it down in October 2021. There is nothing running in the cottage nor can in be lived in the colder months! CMP checked the meter and replied back that nothing was wrong with meter. This as to be a error in billing or there systems are faulty. I went to check out cottage as soon as I received **** on the 5 of February 2022. Went up on the 6th of February 2022. Nothing was changed. All power was off. Please help!Thank You.Regards,*************************************Business response
02/14/2022
Central Maine Power has contacted customer to provide information on billing and usage, and advised prior meter test was found accurate for this location.Customer response
02/14/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
I still do not believe that all that usage was used and do not agree with CMP Practices.
Regards,******* J
Business response
02/14/2022
A discussion of the days of consumption and when usage declined has been reviewed with customer. As advised to customer, they should contact an electrician upon return to Maine and their home to review for possible appliance concern or service panel repair need. Meter was tested on 2/7/2022 at request of customer and found to be accurate. Thank you for your time in review.
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Customer Complaints Summary
44 total complaints in the last 3 years.
14 complaints closed in the last 12 months.