Business ProfileforQuirk Automotive Group of Maine

A 2022 Jeep was purchased on 6/7/24 and delivered to my home. When it arrived it was missing the hitch cover. The sales rep that delivered it tried to tell me that it didn't come with one. When I let him know that it had one in the picture of the sales ad, he decided it probably fell off on his way over. He agreed to order me another one and a replacement was received by me on 6/17. According to the sales rep it was received in primer only and would need to be painted. It came to me painted but did not match my vehicle. The sales rep told me it was because my bumper was metal and the hitch cover was plastic so the color would never match because it is two different surfaces. When I informed him that my bumper was not metal he told me that I would just have to wait for the gloss to fade and then it would match the rest of my vehicle. When I told him I wasn't satisfied with that and that I thought it should match since the one that was on it when I agreed to purchase the vehicle matched. He referred me to his manager. I reached out to the general manager after speaking to my auto body shop. My auto body shop said that it definitely did not match and it definitely would not fade to match and that it would need to be repainted and provided an estimate for $200. When I presented this information to the general manager, he said he would have to see it himself, in person, even though he had pictures that clearly showed the mismatched paint. I asked him about his auto body shop and why they wouldn't request the vehicle in order to match it. I was told that auto body work was outsourced. The general manager insisted that I would need to bring the vehicle in knowing it was a 2 hour drive for me and also confirming that he was not an auto body guy and had no knowledge of auto body repair. This is a $50,000 vehicle and I feel that it should match. The vehicle I agreed to buy had matching parts. This is a $200 fix that I should have to fight for.