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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/29/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered this shower head on 4/19/23. It was $108.50 and I received free 4-8 day standard shipping. I only got purchase confirmation email. On 4/27/23 I emailed asking what's happening. I was replied to the next day informing me it was out of stock and it was shipped that morning (which it wasn't, just entered to make a label). I did finally receive it and found that it was no better than an old cheap one that came with the house so I decided to return it. It took me a long time to find the actual return policy on the website, which is partially under the return policy and the rest is found in the "guarantee." I mailed it back on 5/26/23 and sent them an email stating as such. Today is 6/29/23 and I have sent multiple emails to no avail. No credit for the product received and no response from the company. **** confirms it was delivered May 30, 01:36PM. I want my refund.Business response
06/30/2023
We issued a full refund to ************* this morning along with our apologies for the delay.
************* did provide documentation as to return shipment, however, we still do not have, or cannot find/locate her return. We do not know what has happened here. We have contacted **** about this matter. Nevertheless, we have provided ************* with a full refund of $108.50 and sent her an email receipt of this refund. Copied below too.
Thank you,
****
Order
#****
Card details
Visa 5670
Name on card
*********************
Refunded by
*********************
Message
Refund submitted and processing. Learn more about refunds.
Amount
$108.50
Refunded items
Gateway
Shopify Payments
Status
pending
Type
refund
Payment ID
#******
Created
Jun 30, 2023, 8:18 am
Refund reason
returnCustomer response
07/05/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I am adding that their business practice of withholding a refund, not reaching out when they did not receive the return and ignoring the customer is an unacceptable way to do business. Buyer beware.
Regards,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.