Complaints

This profile includes complaints for Midcoast Denture Design, P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Midcoast Denture Design, P.C. has 2 locations, listed below.

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  Midcoast Denture Design, P.C.

  23 Carriage Way, Suite 1 Ellsworth, ME 04605

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  Midcoast Denture Design, P.C.

  403 Wilson St Suite 1 Brewer, ME 04412

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dental dentures 12/7/21 through 3/22. Failed to get prior authorization from insurance and failed to tell us as a licensed dentureist we were not covered after presenting the card at the consultation

  Business Response

  Date: 12/09/2022

  We provided services for the customer starting with a free consultation where we were informed him that the dental insurance was not what we thought it was when the customer's wife made the appointment on the phone. We informed the customer that we are not in network with their dental insurance, and that the particular dental insurance does not cover services rendered by our dental provider--meaning that the patient would need to be self pay for the services provided. The customer understood and agreed to the terms of treatment. The customer also signed our office policies form that states that customers are responsible for any payment that is not covered by the dental insurance company, and mentions that our dental provider is not accepted/in-network with some dental insurances. The customer did not start treatment at that time, but returned later, and consented to treatment. The customer was told several times about the problem with his dental insurance, and given several opportunities to discontinue treatment. The customer completed the treatment and received the product, but did not make any form of payment. The customer has stated that he is very happy with the product he has received. The customer has had the product for over a year and half, and we have not been able to collect payment. We have offered several options: (1) Payment arrangements or (2) customer can return the product and have zero payment due. The customer's wife has been the only form of contact since approximately six months ago, and she refuses to believe that we did inform the customer regarding the problems with his insurance. 

  Customer Answer

  Date: 01/03/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  There is very little true in their response first off I make my own appointments and brought the insurance card with me to the first appointment in December of 2021. They took impressions of upper denture and set me up with there in office affiliated dentist for an extraction of a lower tooth before the lower impressions could be taken. I informed them I wanted to get started to maximize my coverage where I had never used any insurance coverage   I feel this is common practice for them because they can charge more money than the insurance will slow. The only reason I know the difference is my wife works in insurance billing. Most people never know the difference. We are willing to pay our portion of the claim witch would be around ******. They are not only looking for the full amount but more than the insurance would slow by quite a bit they told me they try to help people get their money back. The only thing the insurance requires for payment is an affiliate dentist witch now they claim that they dont have after setting up up with theres   It turned out that I didnt need the extraction because the tooth fell out the week before which was there concern before the impression. FAQ
  
  Regards,

  *******