Reviews

This profile includes reviews for RH Foster Energy, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RH Foster Energy, LLC

  110 Mecaw Rd Hampden, ME 04444-1945

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  RH Foster Energy, LLC

  7 Main St Machias, ME 04654

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  RH Foster Energy, LLC

  3 Moosehead Trl Newport, ME 04953

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  RH Foster Energy, LLC

  191 River Rd Orrington, ME 04474

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  RH Foster Energy, LLC

  372 High St Ellsworth, ME 04605

Review Details

• Review fromBob H

  Date: 08/14/2024

  1 star
  Working for this company has left the worst taste in my mouth they lie they underpay they expect you to perform jobs they refuse to pay you to do they have very low quality management and corporate this company goes through so many employees because of the quality of business ethics and treatment of employees

• Review fromMike S

  Date: 05/02/2024

  5 stars
  Fantastic Service. My furnace went out in February, and I checked my fuel level, I was out! I called and spoke with ********, and she told me I was "will call" and not automatic delivery. She talked to me about the benefits of being an automatic customer (most important not running out again) and that it didn't cost me anything. Sign me up! They had a truck in the area, and I had a delivery of heating oil within a few hours. Highly recommend RH Foster. Thank you, ********, for going the extra mile for me.

• Review frommichael c

  Date: 03/31/2024

  1 star
  RH foster Worst customer service I've ever had.Worst service I've had

• Review fromKaren G

  Date: 03/19/2024

  1 star

  Karen G

  Date: 03/19/2024

  They overcharged! My husband and I are not satisfied! Much more to say! Calling BBB. And whomever I can tell the situation! And they should get there s*** straight! Not even worth reviewing!!! I'm disgusted!!

  RH Foster Energy, LLC

  Date: 03/22/2024

  *he first time they called, they spoke with *****************.  ********************* (our driver who lives next door) told me that the Reiters told him that they called to be set up with propane but the *** (***) told them they would need to create an account online and then we could talk about propane. *hey felt it was too much bother and didnt want to do it.As a courtesy to ************ asked that ***** reach out to them and see about getting them set up as a customer.  Once the account was set up, ***** reached out to schedule a site evaluation and gather info for a quote on 2/12/2024.  During the quote process, **** told **** to plan to leave him a * so he could add a water heater later on.  **** explained that this would not happen due to his license being on the line if a piece of equipment was added and something went wrong.  Quote was sent on 2/19/24. ***** confirmed the go-ahead for the quote of $939.08 and set appointment for 3/1/24 to give **** time to put a hole in the wall for the venting on the pre-owned furnace that they had. (We generally do not hook up used equipment.)
  
  ***** contacted the customer a week prior to the appointment to ensure that the hole for venting would be complete upon our arrival.  He had forgotten, but said hed get to it.  *he day of the appointment our techs arrived to find no one home and no vent hole for installation.  ***** called ***** to see about his arrival. ***** told her that **** was home and made reference to the fact that both ***** and ****** were liars.  **** was not home.  He did show up about 20 minutes later.  He had to then take additional time to vent the wall.   
  
  *****, the Branch Manager, was in her office while multiple calls were made throughout the service appointment from the customers to our staff and the staff to the customers.  Never once did I hear that a *** or service personnel was yelling or being rude to the customers, but I did hear our employees explaining things multiple times to ensure clarity.
  
  On 3/4/24 ***** took a call from ****.  He told ***** that he was waiting on a bill and that the tech did not leave a * for him and he would not be paying for it later.  ***** explained that ***** was out of the office that day and once she came in, she would prepare the invoice.  ***** further explained that whether or not he paid now or paid later, there were charges that would incur from the cost of the * and the install of the water heater that he would eventually hook in.  ***** was sure to add that while the * was not left, the * was not charged either. He also mentioned that ***** had yelled at his wife with a laugh.  ***** was shocked and said Yelled at her sir?  Would you care to elaborate because I do find that hard to believe.  He laughed and said No, its neither here nor there and she probably deserved it anyways. Yes, please have ***** call me once a bill is figured
  
  **** called after the bill was figured and was argumentative at that time in regards to the quote was under $1000 and it was more than that, ****** explained that fuel is billed separately and that the job came in at $9 and change less than the quote did.  He then called again and wanted to know why he was charged additional labor.  It was explained that he was not charged additional labor, he was charged for 2 men 2 hours just as quoted even though the technicians were there longer than that due to delay of start on the job. *here was no indication that they were not going to pay, but they were unimpressed with bill.  Honestly, this is hard to understand because they approved the quote prior to the job.  *hey knew what they would be charged.
  
  On 3/15 ***, a delivery driver, reported the location as undeliverable as he saw that the driveway was a muddy mess and too long to pull the hose without pulling in.  ***** called and confirmed that they knew the drive was a mess and accepted that they would need to call when things dried up so we could get them back on the delivery list.  At that time, ***** confirmed that she received the bill the day before and would make a payment for of the invoice.  ***** expressed that she was unhappy with our service and work at that time.  ***** did not offer to reduce the bill as it was already less than they would have paid at full price.  As of 3/19 the bill had not been paid in full or even in half as promised.  **** called and spoke to ****** that day and she again explained the charges and ****. 
  
  At this point, we do feel we have treated the customer more than fairly.  We approached them after they deemed it too much work to become a customer. We agreed to install a used furnace. We had to wait for the homeowners but did not charge more. We have been called names and accused of yelling at customers. We have explained the billing multiple times, always in a courteous and professional manner. 
    

• Review fromDiane K

  Date: 02/21/2024

  1 star

  Diane K

  Date: 02/21/2024

  I understand business and how they work, but these people are the poster child for companies who truly do not care about their customers here in Downeast *****- , only the money they receive by being a monopoly in their region, not held accountable like other fuel companies due to being a propane provider and their customer service sorely lacks in empathy or kindness. Ive never been treated more poorly than by these people who berate you and shame you for running out of fuel, quoting $150 for emergency trip, minimum 100 gallons for said trip and requiring payment up front ($419). Theyre protected by ***** Fuel Rules as they dont apply to propane fuel and I guarantee you these people lobbied for that exemption. Theyre rude, condescending and talk down to their customers. Im screwed because they say they own my tanks and I cant get my fuel from anyone else by law- theres a word for that. I do not believe they own my tanks which have been on my property for years, but I digress. Theyre not kind at all. No- theyd rather we have no heat for 3 days, chastise you for letting your fuel run out (its not their business why that occurred), remind you they are not responsible if your pipes freeze (its been in the teens now for days) and tell you to go buy or borrow space heaters in the meantime. Its not just that they said these things, its HOW they said them, with unprofessionalism oozing with snarky delight. Awful people and I can say people because it was more than one who I dealt with and all behaved in this manner. So, while weve been freezing for 3 days, Ive figured out an alternative heat source and will be happily demanding they come get their tanks this spring. Advice: upgrade your home to an alternate heat source or buy your own tanks so you can have whomever you want to service them and stay away from RH Foster unless you enjoy being treated like garbage when all you really needed was fuel without being price gouged and treated like a jerk.

  RH Foster Energy, LLC

  Date: 02/21/2024

  02/19/2024 4:58 PM ***** called and spoke with *******.***** informed ******* that both 120 gallon tanks were empty and she was requesting a delivery (she is in ********* and our scheduled run for propane in ********* is every Thursday). She admitted to ******* she did not check her tanks.
  ******* informed her if she were to request an emergency delivery after hours Monday evening, she would be charged an emergency fee.Because she has 2 tanks, ******* informed her she would need to have at least one of those tanks filled and ***** said she did not have the funds readily available to pay for that before Thursday so she admitted she did not watch her tanks and she would not have the money for at least 3 days on a PREPAY account.
  
  In this almost 10 minute phone call, ******* expressed empathy to her situation while still holding her accountable as a will call consumer to monitor her tank. ******* even went the extra mile to check with dispatch Tuesday morning to see if there was ANYTHING we could do for her without adding the fee but with Mertons schedule, it just didnt work out with the current capacity we were able to do it without charging her for it; we were not just driving by ********* before Thursday where we could make the exception.
  
  (next Morning) 02/20/2024 8:20AM ***** called and spoke with *******. ******* informed her unfortunately there was no way we were able to get there before Thursday without a trip charge. ******* and ******* both informed her our scheduled run to ********* for propane are on Thursdays but she has to keep an eye on her tank. ******* told her when she gets to 30% to give us a call so we can get her a delivery before she runs out so she is not in this situation again.
  
  Both ******* and ******* empathized with ***** while still holding firm on our process and procedures and holding her accountable as a consumer to monitor her tanks but educating her when to call in based on her tank readings so we could take care of her. ***** referred to herself in a negative manner because of her term change and falsely accused ******* staff for treating her in a negative manner because she now requires payment upfront. We have a SIGNIFCANT amount of customers in Washington County who require payment upfront, on will call who are responsible in monitoring their tanks and call 48 hours + in advance to get on the schedule the next time we are in the area before running out. ***** is not being treated negatively, we are not going to run for a customer at no charge who is not being responsible in monitoring their tank.
  
  
  
  In summary ***** is a will call customer who unfortunately did not monitor her propane tanks and allowed herself to run out of propane with no secondary heat source. ****** terms were changed in 2022 due to lack of payment and financial obstacles she was facing that caused her account to fall delinquent. Since her terms were changed, ***** has not ordered more than 100 gallons at a time of the usable 192 gallons. She is priced appropriately based on her usage in one year she used 767 gallons and is in the 800+ tier and has been for over a year. She informed ******* representative she did not watch her tank and she did not have the funds to pay for the delivery and emergency fee upfront for an additional 3 days.
  
  
  She is scheduled for a delivery this Thursday without the fee for 100 gallons of propane.

• Review fromNancy A

  Date: 01/18/2024

  1 star
  If there were a no star rating.. I would use that. A difficult week with RH Foster. Got a fuel delivery last week (#2 fuel). On Tues evening, I went to check laundry and the furnace was running and soot was coming out.. All the smoke carbon detectors then off. Call emergency services- got a call back said roads were bad,, and their tech was in Whitneyville. Then a lady called and said because I had someone else recently clean the furnace- they would not send the tech. The fire department came and aired out dangerous levels of co2. The fuel filter had clogged and basically filled with soot. The fire department contacted a local provider and he came and cleaned up the soot and got the furnace running. He then came back yesterday and got the propane back on and the back up empire stove running.. I spoke with a regional manager ***** who did nothing but make excuses for what they did. I called Hampden and so far they have not returned a call to file a complaint about the ******* Office. With the help of the fire department, a neighbor, and local tech an extremely dangerous situation was addressed. The neighbor even asked the emergency services person to have the tech come here from the other call as it is only 3 miles away and then go back as the other call was not a co2 issue as I understand it and they basically did nothing...So the excuse given was RH Foster did not want to do emergency services because another tech had cleaned the furnace.. Not a helpful response in a true emergency.. I am still waiting for a call back from the ****** Office? ***********************

• Review fromRobyn S

  Date: 09/12/2023

  1 star

  Robyn S

  Date: 09/12/2023

  BEWARE Prepaid for 650 gallons of oil for the winter and verified we were on auto delivery. The contract said since it was prepaid, we would not receive statements, so we were not surprised to not get any. We were surprised however, when we called in February to check on the balance remaining to find out no deliveries were made at all, all winter. No one called to say there was a problem (we have your money, but you are not using it). We are lucky to have had not too much damage from frozen pipes.Chalked this up to miscommunication on both sides(not really us). Ordered a delivery before the tenant moved in. A week after delivery should have been made, no charge on credit card. Called them to find out yet another delivery not made and no call. Their excuse, truck broke down. So you have only 1 truck in your fleet and couldn't deliver even a week later? Couldn't call to say there was a problem again? Never use again.

  RH Foster Energy, LLC

  Date: 10/16/2023

  One of our customer service representatives had done a contract for this customer in October and did not set it up correctly. We didnt catch it until the customer called in February. Another customer service representative and the office manager apologized for the error. We have since made sure that all of our contracts are reviewed by at least one other person so this does not happen again. The office manager believed we had rectified the problem as we didnt hear from the customer again until July, when her prebuy contract was due to  be renewed. The customer was debating what to do with the funds as they have arranged renters for the winter. The customer decided to take the money back as the tenants are going to be responsible for the fuel.And if for some reason they dont rent the home, they will call back to do another prebuy contract. We did have a truck break down, so we couldnt make the oil deliveries for that area. The office manager was attempting to get the delivery completed by the end of that week but the customer canceled the delivery. The customer was only filling the tank for the new renters, so there was no danger of running out this time. We apologize for the frustration caused by these events and have taken steps to prevent the recurrence of these issues.