Reviews

This profile includes reviews for Kennebunk Savings Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kennebunk Savings Bank has 27 locations, listed below.

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  Kennebunk Savings Bank

  104 Main St Kennebunk, ME 04043-7023

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  Kennebunk Savings Bank

  10 Western Ave Kennebunk, ME 04043-7752

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  Kennebunk Savings Bank

  8 Main St North Berwick, ME 03906

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  Kennebunk Savings Bank

  142 Main St Ogunquit, ME 03907

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  Kennebunk Savings Bank

  481 Main St Springvale, ME 04083-1400

Review Details

• Review fromMary T

  Date: 06/10/2024

  5 stars
  My *********** signed onto Kennebunk Savings Bank decades ago when we moved from ************* to *****. Since then, we have lived in other states but have always maintained our KSB accounts due to the uniquely competent & cordial service always provided!We currently are hoping to move back to southern ***** where we can interact with employees again.Most Sincerely,***********************-*******

• Review fromKarissa C

  Date: 01/31/2024

  1 star
  I reported fraudulent activity and was first treated rudely and condescendingly by ***** on the phone. On her own desire she transfered me to her supervisor, *****, who was much less rude but was still unable to explain why KBS refuses to offer any support in this fraud case. I requested documentation via email but ***** was unable to provide it. According to him, even though Kennebunk Savings Bank has "professionals trained to prevent financial exploitation" and promises support for customers dealing with fraud, KBS only uses the term fraud as "shorthand" (phrase used by ******************************, Customer Outreach Assistant Manager) for unauthorized activity. ***** readily admitted that fraud covers much more than unauthorized activity, but they only use the term in this narrow sense. However, that stipulation isn't in either any terms and conditions or legal documents. Kennebunk Savings Bank refuses to honor their own policies, blaming the customer for not knowing that they only use the word fraud as "shorthand" and "only according to industry standards". It should be known, though, that after a week of conversing, with three different people, not one person at KBS has been able to explain where they get these industry standards, or where this information is for cardholders to review. I did provide a copy of one KBS terms and agreements documents that listed fraud and unauthorized activity as two separate events but I was told that this was not relevant. Rather than referring me to federal guidelines or user agreements with the bank I was told to read an Experian blog article.Kennebunk Savings Bank apparently has no qualms about false advertising; they offer conflicting information that they can't adequately explain, and they have an unfortunate ability to completely miss the point. In a letter I received regarding this concern from a fourth bank employee, I learned they are also willing to outright lie and defame their longtime customers.