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Find a Location

Moose Landing Marina has 1 locations, listed below.

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    Business ProfileforMoose Landing Marina

    Marina

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Moose Landing Marina is a marine service, sales, boat rental, ship store and boat storage facility.

    Products & Services

    BOAT EQUIPMENT-SUPPLIES & SERVICES, BOATS-RENTING & LEASING

    Business Details

    Location of This Business
    32 Moose Landing Trail, Naples, ME 04055-5353
    BBB File Opened:
    3/26/2007
    Years in Business:
    46
    Business Started:
    1/1/1978
    Business Incorporated:
    12/5/2007
    Type of Entity:
    Corporation
    Number of Employees:
    8
    Business Management
    • Mr. Steve Arnold, Owner
    • Ms. Tracy Coughlin, Manager
    Contact Information

    Customer Contact

    • Mr. Steve Arnold, Owner
    • Ms. Tracy Coughlin, Manager
    Additional Contact Information

    Fax Numbers

    • (207) 693-3209
      Primary Fax

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/22/2023

    Complaint Type:
    Order Issues
    Status:
    Answered
    I am disputing the third quarter and fourth quarter charges due to the full service not being provided since ***** told us it would be best if we moved our boat, the contract was broke on behalf of Moose Marina. On 9/5/2023 I had a conversation with ****** on the phone in which she summed up our call in an email. I informed her that we would not be renewing our slip for ****. She informed me we did not need to pull the boat out until 5/15/**** when the contract ended. We agreed that the boat would not be pulled until the end of the season and stored at Moose Landing. On 9/16 I received a call from *** stating our boat did not need to be pulled due to the storm. My son showed up on 9/17 and found our $70,000 boat sitting on the gravel with a winterization tag on it. We were both upset and confused since all the other boats around us were in the water. I sent an email on 9/18 wanting an explanation.All ***** could say is that the owner of F-11 ask to have their boat pulled and winterized and I told him my boat is in F-26 so why did you pull my boat. He said on their chart my boat has always been in F-11. I told him NO, it has always been F-26 since we bought it and it says so on the service slips. Needless to say this went back and forth, and when my son bought the trailer and they moved the boat on it my son was checking to make sure everything was secure and noted they broke off a clip that secured the ****** and the radio k*** was on the floor. They also told me they did not have the spare key, When I got home, I received a call stating they had found the spare key but could not say where they found it. They pulled my boat out of the water without my permission and told me to go elsewhere. They broke the contract when this was stated. I am disputing part of the third quarter and all of the fourth quarter which is due in November.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Carl M

    1 star

    11/16/2023

    Very unprofessional and incompetent. My boat was pulled before the season was over and I found it on the gravel with a winterization tag. When I asked them why it was pulled they said slip E-11 asked to have their boat pulled and I said I am in slip F-26 so how do you explain the mistake. They would not own up to making the mistake and then told us maybe we should take our boat elsewhere. So when we decided to take our boat they broke the ****** on the boat when they pulled it from the water and didnt even have the decency to let us know. So sad to have a business feel that once you buy a boat from them they dont care how they treat you and certainly do not put their customers first.

    Moose Landing Marina Response

    11/17/2023

    We have done literally everything we can to appease this disgruntled customer. We did admit to making a mistake in pulling their boat in the midst of emergency hurricane preparations. Once we realized, we profusely apologized personally, on the phone, and via email from all aspects of our staff, from our admin team to the yard crew to the owner. We have refunded their money because they decided to take their boat elsewhere. We did not break their boat. A couple of pieces came loose and we reattached them. We DO care about our customers. We work hard to provide the best possible service we can. Nothing we do seems to satisfy this customer. We don't know why they continue to be so angry. Their boat is fine. We let them out of their contract and waved the payments that they owed us. We feel their continued complaints are unreasonable.

    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

    BBB Reports On

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