Complaints

This profile includes complaints for Maine Wood Turning Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Maine Wood Turning Inc.

  1687 New Vineyard Road New Vineyard, ME 04956

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  Maine Wood Turning Inc.

  PO Box 268 New Vineyard, ME 04956-0268

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a mini stainless steel salt mill by ********** at Crate&Barrel on 6/15/2022. Just a few months later, in September, it came apart as I was using it. I tried putting it back together but it only came apart again after a few uses. I submitted a warranty claim on the Fletcher's Mill website on 9/26 but received a mail delivery failure notice. After calling the company I was given a direct email (resulting in another delivery failure notice) and put through to someone's voicemail (********) where I left a message (but was never called back).I submitted a new claim a few months later, recived no failure message this time but no response either.I finally submitted the claim for a third time on 3/17/2023 and have not received any response. So I called the company again on 4/5 and was again put through to ********'s voice mail. When I called the main number again, the phone was not picked up. At this point I have no confidence that the company has any intention of standing by their warranty as they avoid all interaction and refuse to even respond. Due to this behavior (and reviews on amazon) I suspect that this is a frequent issue with this product and that a replacement product will not be any better. I therefore ask for a refund.

  Business Response

  Date: 04/06/2023

  Good morning *********,
  
  I am very sorry that you have had this experience.Unfortunately, I did not receive any of your warranty claims. We are looking into why the warranty claims are not coming through to our email and appreciate you bringing this to our attention. This morning, I did receive your phone call that was made yesterday but I have no record of you calling previously as I always reach out to our customers that have concerns or product inquiries with-in 2 business days.
  
  As for the Pump & Grind, we would be happy to send you a replacement or a refund if you prefer. Please note that the pump &grinds are generally not covered by warranty. Our warranty is for the mechanism only on our wooden *****. Please let me know if you would like us to ship you a replacement or send a refund check.
  
  Best regards,
  ********
  Fletchers' Mill
  Toll Free: **************

  Customer Answer

  Date: 04/06/2023

  Dear ********,

  thank you very much for your prompt response, I appreciate it. I was actually not aware that the warranty does not extend to the Pump & Grind. I would appreciate a refund because this was the third salt mill of that type and brand I had purchased over the years and unfortunately they all broke after a couple of years of use and needed to be replaced. That this one only lasted 3 months makes a difference, though, so thank you very much for your generous offer for a refund.

  Regards,
  ***************************

  Customer Answer

  Date: 04/25/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  There has been no response or action from the business since the initial response to the complaint so there is no solution to the case yet. 

  Business Response

  Date: 04/26/2023

  Good morning,

  I am sorry for the delayed response as I did not get notice that you had responded. I will have a refund check of $50.00 sent out today.

  We appreciate your business and hope you have a wonderful day!

  Best regards, ********