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ComplaintsforBerlin City Auto Group
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Good morning and thank you for helping me,My name is Lysianne okoma and i sent my car to berlin city nissan to have it fixed. They never called me back after the report they sent me. I've tried with no success. I sent a friend of mine and i even went there to have my car back. They said there is no part and they ordered it and don't don't know when that'd be manufatured or shipped out. That could take 2 weeks or 3 months, they've no clue they said. I asked them to cancel the order and Nissan refused to do so. I asked them to give my car back and i'll pay for the diagnostic they did, which is almost 80 dollars and they refused to release my car. They told me to pay for the full amount of **** dollars which would be needed to fix my car. I told them, this is ridiculous. Why do they want me to pay for that amount while my car isn't repaired? I just want my car back, help me please. I think they're trying to take the car away from me. I don't have a car now and it's hard to work. Help.
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Contact Information
Business hours
Today,7:00 AM - 6:00 PM
MMonday | 7:00 AM - 6:00 PM |
---|---|
TTuesday | 7:00 AM - 6:00 PM |
WWednesday | 7:00 AM - 6:00 PM |
ThThursday | 7:00 AM - 6:00 PM |
FFriday | 7:00 AM - 6:00 PM |
SaSaturday | 8:00 AM - 6:00 PM |
Customer Complaints Summary
11 total complaints in the last 3 years.
4 complaints closed in the last 12 months.