113 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Da M
1 star07/05/2024
This business is essentially extorting money from people of ********. Rates are predatory, excessive and unjust. Should be banned from ********.Review from Melissa F
1 star06/30/2024
Deceptive marketing practices and price gouging at the lot in **********, **. Though signs with small print are posted that explain that it is a privately operated lot, public parking is the headline. It looks like a municipal lot as you enter at the large blue and white P sign. It is clear that they want customers to trick customers into thinking that they are entering a town lot. My husband paid the ***** for the two hour minimum as we had taken all the kids out of the car seats, and without the knowledge that the nearby street spaces were only 2.00/hr (if they even was a charge on Sundays). There were no special events warranting a surge in price. If this business had any honor, they would post hourly rates at entrance and feature their own logo prominently on the sign.
UPP Global, LLC Response
07/01/2024
Hello, thank you for contacting us. We would like to clarify a few points. Firstly, our parking rates are clearly displayed on our machines to ensure parkers can make informed decisions before choosing to park with us. Additionally, our lots are extensively marked with signs indicating that we are a privately managed entity, distinct from the city. Our company's name is prominently featured on these signs and on our meters, providing multiple references to our identity.
Please note that as a private company, our rates may differ from those set by the city. We prioritize transparency by prominently displaying our rates on our meters. ******* undergo a clear process involving three screens to complete their transaction, with the option to cancel at any time before finalizing payment if they decide not to proceed with the displayed rate.
Thank you for your understanding and we appreciate you visiting our lot.Review from Jonathan B
1 star06/23/2024
I tried to extend my parking and your system wants to charge me another $28. My parking had not EXPIRED. I moved it and parked for FREE. You lost $8 now you have $0 for being greedy. I will never park with your company again. You interfered with a nice dinner. No wonder your lot is empty. I hope you go bankrupt!Review from Juliann A
1 star06/23/2024
On Tuesday, June 18, 2024 I parked in a UPP lot in ********, ** (right next to the ************************** I paid using the ** code which was not straight forward or easy to use. When I returned well within my two hour time-frame, I had a $63.00 ticket. UPP, of course, had already taken my money so I sent them a screenshot of my credit card statement clearly showing that I had paid for two hours. UPP response: "It appears that the license plate number was entered incorrectly upon payment. We have voided this citation for you as a one-time courtesy." Excuse me, how condescending since they already had my money and wanted more. They refused to tell me what part of my license plate was entered incorrectly. Furthermore, UPP website does not have a place to appeal on their website. I hope the City of ******** ceases doing business with UPP as their practices are dishonest.UPP Global, LLC Response
06/24/2024
Hello, it was really nice talking to you over the phone. If you ever have any issues, please feel free to give us a call so we can help you further.
Have a great day
Review from Joseph W
1 star05/20/2024
I parked in the 1266 ********************* lot - tried twice to use my card and the machine would not accept - we would gladly pay the original cost of parking but as others have said the fines go up immediatly - with no place to dispute. Our notice is ******** -**************UPP Global, LLC Response
05/21/2024
Good morning, please note we have checked our record and we have had no contact with you. Our information is found on the ticket and at each location. Please find our contact as follows ************ or *********************************** We ask you to please reach out to us so we may be able to assist you. When reaching out please mention you filed a BBB review. We look forward hearing back from you and being able to assist you further.
Regards
Review from Leonardo V
1 star05/16/2024
On 02/23/24 I parked at ************************ . I payed $22 with my credit card to park. When i returned to parking lot to leave i had a ticket for $63. Left my information several times so they can get back to me, but they never did. Ive been trying to pay the ticket online, because the amount will go up as time goes by. There is no office, no address, no answer..so i can dispute this ticket. Its a scam.UPP Global, LLC Response
05/17/2024
Hello, we would like to point out the citation has a link all customers can go to and appeal their ticket. Please contact our office at ************ or *********************************** Please note the locations also have our contact number as well. The BBB would not be the one to help resolve this citation, you would have to contact our company for further assistance and we would be more then happy to help.
UPP Support
Review from Katherine B
2 stars04/28/2024
This parking lot payment system is very confusing and consequently the first we paid for ***** which only allowed for 2 hrs. We spotted an attendant and he agreed that we should make an additional purchase so we purchased ***** for an additional 3 hrs totaling for 5 hrs of parking from 5:30 pm. So we figured we were good till 10:30 pm ..show got out at 10 pm and we got to our vehicle and had a citation for $63.00!!!Oh but if we were good And paid within 3 days .. it was only $43.00 !!!remind you we had already paid a total of $49.50 for parking!!Oh and if you are not good you pay $63.00 by 5/10 and there after $ *****!!! Such a money making scheme and rip off!! We do not plan to ever use one of their parking areas again and discourage others as well!UPP Global, LLC Response
04/30/2024
Hello, thank you for reach out, could you please reach out to us at ********************************** so we could look at your payment and try to resolve this for you. Could you please reach out and provide us the citation number, please mention BBB.Review from Jacob H
1 star04/24/2024
Paid for parking and left well before the 2 hour limit. Still got a ticket. *************** that has even more useless employees and clearly taking advantage of tourists.UPP Global, LLC Response
04/25/2024
Hello, it appears that there is no record of your contact with our office regarding your citation. It's essential for customers to reach out so that we can provide assistance. Please take note of our contact details: you can reach us via email at ********************************** or by phone at ************.
UPP Support
Review from Jacqueline B
1 star04/18/2024
Parked in a space by ********************* in ********, **. There were signs in one lane of spaces right next to the restaurant about paid parking. However, I parked in a space far from there where there were NO signs anywhere that these were paid spaces, nor were there directions about where and what to pay. Their replies to reviews here regarding their "transparency" are lies. They make their money (at least in this lot) by being intentionally vague about which spaces are paid spaces, so first-time visitors have no clue and are then coerced into paying an exorbitant fine. I will avoid any UPP lots I see in the future at all costs, this one in particular. This business is a scam.UPP Global, LLC Response
04/19/2024
It sounds like you had a frustrating experience with parking near ********************* in ********. It's understandable that you would expect clear signage indicating which spaces require payment. However, it's also important to note that parking regulations typically apply to an entire parking area or lot, not just specific spaces. It's still the responsibility of the driver to ensure they are complying with any applicable parking rules and regulations. We would also like to point out we are not running a scam. Our company has always been transparent with our customers by providing the rates on the meters and having multiple signs in our lots. Once again the signage in the entrance covers the whole lot.
Thank you
Review from Tammy B
1 star04/10/2024
This company's lots are always empty for a reason. Their prices are exorbitant, they make it difficult to pay. They ticket you sometimes even if you DID pay, and their tickets go from $63 to $103 if you don't pay rapidly. Their signs deliberately look like public parking signs, but their prices are far, far more than the City of Burlington's public parking. And their business practices are suspect. Avoid at all costs.UPP Global, LLC Response
04/11/2024
Thank you for reaching out. We offer three convenient methods for our customers to make payments: via meters, QR codes, or text. Rest assured, each method is user-friendly and easy to use.
We believe in transparency, which is why all our meters display the cost for parking. This allows customers to make informed decisions before parking with us. If, for any reason, they find the cost unfavorable, they are welcome to cancel and find alternative parking options.
It's important to note that occasionally, a customer's payment may not clear immediately, potentially leading to a citation upon enforcement checks. However, if a customer has indeed made a payment, they can contact our office at ************. One of our administrators will promptly verify the payment and void any citation issued in error.
Furthermore, our parking lots are clearly marked with signage indicating that we are a private parking company. We prioritize transparency and have always been upfront with our customers about where they are parking.
Thank you for your attention to these details. Should you have any further questions or concerns, please don't hesitate to reach out.
Best regards,
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