Reviews

This profile includes reviews for NexRep, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NexRep, LLC

  63 Federal St Portland, ME 04101-4222

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  NexRep, LLC

  465 Congress Street Suite 700 Portland, ME 04101-3574

Review Details

• Review from71j

  Date: 04/17/2025

  1 star

  71j

  Date: 04/17/2025

  Hey had an appointment scheduled for today and never received a call. I chatted with someone on their website and was told that my number was disconnected when it in fact was not. Nobody had emailed me to let me know anything other than the appointment reminder I received earlier in the day. And when I chatted with her she was rude and seemed to blame me for missing the call that I don't believe was ever made . I was advised to reschedule interview myself and provided the link. I won't be rescheduling.

  NexRep, LLC

  Date: 04/21/2025

  Hi ***,

  Thank you for reaching out to share your experience with us. We're sorry to hear that you didn't receive your call as scheduled and that you weren't able to obtain the information you needed via chat.
  
  We reviewed our records, and can confirm that two calls were placed to your number and that we received a disconnected message. We've found that if this occurs when a phone number is still in service, what's usually happening is that the person's cell carrier is blocking our number via a spam blocker. Adding the number that we call from *************) to their Safe Callers list typically resolves this issue.
  
  We appreciate your feedback and apologize for any confusion regarding your call. Thank you for considering the NexRep Marketplace.

  71j

  Date: 04/22/2025

  Well thank you for your ***ly. Regardless of what my carrier did or didn't do, and the fact that i get calls labled 'Suspected Spam' often, i still think that it was not handled properly, especially by the *** that informed me what "happened " After I reached out to find out what was going on. Nobody even attempted to let me know thru email or message in ******, as they did prior to my scheduling the interview. The way the person addressed me in chat was rude and insensitive, showing me anything but a company that I want to be involved with, especially in the **************** capacity as she didn't show any positive service skills and didn't act in a way that encouraged any further interest in pursuing a career with your company.. I never checked reviews on your company before.I applied , but I see I should've. I consider this matter closed..

• Review fromJ. R.

  Date: 03/06/2025

  1 star

  J. R.

  Date: 03/06/2025

  My name is *****, and I'm dedicating this time to express how unprofessional and lacking in ethics some Marketplace coordinators are, especially one lady who starts the call like if you are being questioned or interrogated by a law enforcement agency. Questions such as "To which state do you report taxes?" or "From which state is your driver's license issued?" or "In which county are you currently living?" are just a few examples. I understand some of these questions are to determine if you are really at the address that was entered in the application, but there's a limit, and that's something that some of them don't respect. This is a job interview to work from home and must be conducted in a professional way by asking about previous job experiences and if your skills are a good fit for the opportunity that they are recruiting for and not treating candidates like they are in an interrogation room looking for you to plead guilty. Management should start monitoring or auditing some of these marketplace coordinators; they are exceeding their functions and disrespecting candidates by asking them inappropriate questions to the point where the candidate feels harassed.

  NexRep, LLC

  Date: 03/13/2025

  Hi *****,
  
  Thank you for reaching out, we appreciate you taking the time to share feedback about your experience with NexRep. Were sorry to hear that you were uncomfortable with your Marketplace Coordinator call experience,and we hope we can provide some helpful context for the types of location-related questions youre referring to.
  
  As a U.S.-based Marketplace platform, NexRep does not contract with anyone outside of *****************. Due to an increase in popularity and brand recognition over the years, weve also experienced an increase in people attempting to join our platform from abroad using false contact information. We take the privacy and security of our third party clients, their customers, and their data very seriously, so in response to this trend we have taken additional steps to verify location as needed. For example,when a prospective contractor has a VoIP phone number, which can make it difficult to confirm which country theyre located in, they may be asked some additional questions for the purpose of verifying their location and eligibility to contract on the NexRep Marketplace platform.
  
  We would never want to make anyone feel disrespected or harassed by such questions. Providing prospective Marketplace Contractors with a great experience is a top priority for NexRep, which is why we do monitor and audit Marketplace Coordinator calls on an ongoing basis to ensure adherence with service and quality standards. We will share your feedback with our team as we evaluate opportunities to optimize our processes moving forward.
  
  Thank you again for taking the time to share your experience with us. We wish you all the best in your search for a work from home opportunity.

  J. R.

  Date: 03/18/2025

  Thank you for the response but this comment is lack of sense and very incoherent. If by any chance you determine if it is a VoIP number, simply ask for proof or documentation that shows the number being used is a legit or VoIP and avoid playing hide and seek with candidates. If that were my case, other companies wouldn't offer an opportunity or simply they wouldn't hire me. Besides, there are other protocols and procedures to determine if the candidate does not qualify or if identity couldn't be verified but never harass or disrespect a candidate by asking absurd questions. These bad practices that your company is committing to are being claimed by many people like me who waste their time submitting applications for certain positions and then being dropped and/or rejected for nonsensical reasons. It's disheartening to see such a lack of professionalism in the hiring process, as it not only affects candidates' self-esteem but also tarnishes the company's reputation. Implementing fair and respectful practices would not only attract better talent but also ****** a more positive work environment.

• Review fromJacqueline C

  Date: 02/14/2025

  1 star

  Jacqueline C

  Date: 02/14/2025

  I have not received payment for services rendered. The first payment is from 01-06-2025 and for 01-13-2025. I have spoken with the operations team several times and was promised that this would be cleared up. Today is 2-14-2025 and I have yet to be paid. Who can I contact to help resolve this issue?

  NexRep, LLC

  Date: 02/18/2025

  Hi **********, 
  
  Thank you for reaching out to express your concerns so we can look into this further and assist with resolution. 
  
  We shared your concerns with our Senior Operations team, who reviewed your recent certification and invoice history and determined that based on the 11/18 class you were originally part of, you should have received a total of $650 in certification incentives. Two payments have been issued to your Branch account thus far: the first one in the amount of $250 for period ending 12/29, and another in late January in the amount of $350, for a total of $600. We apologize for the oversight, and the outstanding $50 will be issued to your Branch account on the next scheduled invoice date of 2/28.
  
  Should you have any additional questions regarding your payments, you can contact ****** ******, Senior Operations Manager via email at ************************************************************. 
  
  Best Regards, 
  NexRep 
  

• Review fromLisa T

  Date: 02/10/2025

  1 star

  Lisa T

  Date: 02/10/2025

  Simply put, Nexrep LLC, is a very unprofessional company that needs restructuring and new management. I was kicked off Teladoc campaign without explanation, them told to logged into acct and schedule a phone call for a different opportunity, which I did. I did a phone interview on the 28, of January, and was told that they had a certification class starting Feb. 10, 2025, and I would be placed in that class. Got the email for W-2, and Independent contractor 2 days after the calls. I completed and submitted all docs.. I didn't get any confirmation emails, 3 days later I got an email from ID@********************** asking me for drivers license, proof of address, which i submitted same day, 5 days before certification. Fast forward 2 days before certification, i am getting worried, checking all my emails and folders for instructions on how to access certification class, and noting. The day of certification, nothing! Finally I searched my phone and called the number that called me for intake, the message instructed me to email beyourownboss@nexrep, so I did.. 5 minutes later, 1 hr before certification is suppose to start I got a message saying they never received my ID, and to check for message. I told them that all docs was submitted same day, they told me that it hasn't been approved as yet? 5 F****** days ago!! So I cannot join the certification class. Mind you it is an error on their side. I asked how long does it take to get approved, I got no more replies. I was so furious, because I wasted my time, waiting for this class, and nothing was said to me prior to me reaching out.

  NexRep, LLC

  Date: 02/21/2025

  Hi ******,
  
  Thank you for reaching out, we appreciate you taking the time to share feedback about your experience with NexRep.
  
  Were sorry to hear about your recent unsatisfactory experiences with NexRep, starting with the lack of clarity regarding your removal from Teladoc.We touched base with our Operations team to obtain more information regarding this, and determined that your removal from the program was due to two HIPAA fails and a non-passing score.
  
  We appreciate you bringing the delayed processing of your proof of residency documentation to our attention; we understand your frustration, and we apologize for the inconvenience. NexRep strives to process all such documentation well in advance of certification class start dates and communicate with contractors proactively in the event of any delays, and we are committed to the continuous improvement of the NexRep Marketplace Contractor experience. We value your feedback, and want to assure you that we will carefully consider the information youve shared here as we evaluate opportunities to enhance our communications moving forward.
  
  Best,
  NexRep

• Review fromTiana W

  Date: 01/14/2025

  1 star

  Tiana W

  Date: 01/14/2025

  I applied to NexRep with the assistance of an employment agency. I believed I was on track to secure a means of supporting myself and my children. I reached out to the Onboarding Team several times via email to confirm if I would be compensated during training. Instead of directly addressing my inquiry, I received an email stating that incentives would be provided after each week of training. Following the first week, I did receive a $150 incentive. However, after successfully completing a second week of training and passing my Certification Exam with a score of 105%, I did not receive the $350 incentive as promised. I thoroughly checked my inbox and ******** account to ensure I hadn't overlooked anything. One of the final emails I received from NexRep mentioned upcoming information about scheduling our Certification Upskilling, which I never received.Upon reaching out to the Onboarding Team for clarification, I was informed that I had been removed from the *** program without further explanation. This was a significant financial setback for me, as I could have used that time for job hunting or pursuing a more stable career. If NexRep had been transparent about this policy from the beginning, I would not have applied, especially during such a critical time of need.

  NexRep, LLC

  Date: 01/27/2025

  Hi *****,
  Thank you for reaching out to share your feedback and concerns about your experience with NexRep. Due to some complexities of this program launch, a number of contractors were not able to complete certification and qualify for their full incentive as planned due to unforeseen circumstances. After further review of this situation and all the incentive eligibility requirements, we have concluded that your outstanding incentive for PPL will be paid, as your removal from the program was not within your control. We apologize for the delay in reaching this conclusion, and we understand how this situation may have caused frustration or disappointment. Our team is currently working to ensure this payment is processed as soon as possible. You can expect to receive it between Wednesday, January 29th and Friday, January 31st. 
  
  Thank you again for your contributions to the NexRep Marketplace, and we wish you all the best in your future endeavors. 

• Review fromTeressa C

  Date: 01/02/2025

  1 star

  Teressa C

  Date: 01/02/2025

  Let me first start out by saying that the trainer, was incredible! However, he spent all week training us to only find out by email 12/28/2024 from the Associate Operations Manager that we didn't have a job. We went through training and now no job! Where is our pay that we are to receive for training and incentives? Extremely frustarted with managment. They should have reviewed this more before hiring over 300 of us! I have been in touch with the expedited process and they are telling me there are no opportunities at this time!

  NexRep, LLC

  Date: 01/10/2025

  Hi *******, 
  
  Thank you for reaching out to share feedback about your experience with NexRep. We are very sorry to hear your experience has been a frustrating one, and we hope our response here today can help offer a bit of clarity. 
  
  For the 12/16 class you were part of, qualifying for the incentive required the successful completion of multiple steps: finishing the initial 5-day certification that started 12/16, and then completing the additional 2-day certification which was scheduled for the week of 12/30. You were removed from the program prior to completing the final certification requirement. Unfortunately, prior to the start of the 2-day certification, the client informed us that it needed to reduce the size of the class due to a change in its business needs.
  
  We understand this is a disappointing outcome and we appreciate your feedback. We will share it with our team as we continue our ongoing commitment to improving the NexRep Marketplace experience.   
  
  

• Review fromAnonymous A

  Date: 12/23/2024

  1 star

  Anonymous A

  Date: 12/23/2024

  This place was supposed to call me for an interview and they never did. Then, I called to find out what happened and the voicemail gives you an email. The e-mail doesn't even work. This company seems very sketchy.

  NexRep, LLC

  Date: 12/30/2024

  Hi Raven, 

  Thank you for reaching out to share your experience. We're sorry to hear you didn't receive your call as scheduled. That is not representative of the experience NexRep strives to provide to prospective contactors, and we sincerely apologize for any inconvenience this may have caused. 
  
  We touched base with our team to look into what happened, and it appears that the Marketplace Coordinator who was scheduled to contact you on your call date was impacted by a power outage. While we did not receive the email you mention here, our team has since tried to contact you via phone and email but has not been able to reach you. 
  
  If you are still interested in exploring our work from home opportunities, we welcome you to log back into your NexRep Marketplace profile to schedule another call at a time that works best for you. Thank you again for considering the NexRep Marketplace. 

• Review fromJadyn G

  Date: 12/20/2024

  1 star

  Jadyn G

  Date: 12/20/2024

  If i could give them no stars i would. I have read reviews and decided everyone's experience differs, but i was so wrong. The training is soo disorganized, if you have to take even a few hours away for family time, you will be emailed right after and harrassed about something being wrong on your background such as last name, even though they should have that information, when you turn in such info they still will kick you out on the very LAST day and waste your time! They hide pay information and when asked certain questions, they jump around said question. Did i mention they take way more people for training and do not have enough hours.. you have been warned!! I passed up another job and so wished i didn't. Take if from me.. as someone who seen the horrible reviews but gave them the benefit of the doubt.. DONT DO IT!

  NexRep, LLC

  Date: 12/30/2024

  Hi Jadyn, 
  
  Thank you for reaching out to share your experience. We appreciate your feedback as well as the opportunity to look into this further so we can do our best to provide some clarification and resolution. We touched base with our team for more information regarding the issues you've noted here, including a problem with the background check and your removal from certification.
  
  Regarding the background check, it appears that the name you used to register on the NexRep Marketplace differed from the name that appeared on your background check, so additional documentation was requested for the purpose of verifying your identity. Background checks are required by NexRep Marketplace clients for safety and security reasons, so we are required to resolve any discrepancies that arise as part of this process. 
  
  Your removal from certification was unrelated to the background check process. Each NexRep Marketplace client has a unique set of courses and knowledge checks that must be successfully completed to move on to Supported Production from certification. Each of those requirements is assigned a point value, and contractors have to meet a specific point threshold to proceed to Supported Production. Due to an incomplete course and a low score on one of the knowledge checks, you did not obtain enough points to continue to the next step in the program.  
  
  NexRep is committed to transparency, setting accurate expectations about its contract opportunities, and providing a comfortable and informative certification experience for all contractors. We're sorry to hear that your certification experience felt disorganized and that it was difficult to obtain answers to some of your questions. That is not representative of the experience NexRep strives to provide to Marketplace Contractors, and we have shared your feedback with our team for consideration as we evaluate opportunities to improve the program moving forward. 
  
  We wish you best. Thank you again for considering the NexRep Marketplace and for taking the time to share feedback about your experience.
  

• Review fromDonald D

  Date: 12/02/2024

  1 star

  Donald D

  Date: 12/02/2024

  I am currently contacting my States ************************ in reference to this scam masquerading as a disgraceful excuse for a company. If you do the math, $25 per background check, and you get a couple hundred unknowing applicants and it becomes very lucrative. I recommend anyone who reads this do the same. This will get the ball rolling on putting this operation to rest. Same situation, Course at max capacity, no instructor 20 minutes before the course, but when I return 5 minutes before the course, its at max capacity. Very fishy and shady stuff happening here and will ask my state Ag office to review!

  NexRep, LLC

  Date: 12/03/2024

  Hi ****,
  
  Thank you for taking the time to share your feedback. Well do our best to address each of your concerns below:
  
  Regarding your concern about the background check, the $25 fee is payable directly to our third-party background check provider,**********, and NexRep does not receive any portion of that fee. NexRep Marketplace Clients require that background checks are completed to help protect sensitive customer data that contractors may access when providing support to its customers. It is standard practice in the industry for independent contractors to pay for their own background checks.
  
  We see that prior to the start of yesterdays certification,the client made changes that impacted the original start date and structure of your certification process. Such changes are rare, but do occasionally occur in the event that a clients business needs change significantly prior to the certification start date. Were sorry for any inconvenience that may have resulted from those changes to your initial certification plan.
  
  Regarding the issues with accessing Certification, weve been made aware that there was an unexpected technical issue yesterday that impacted many attendees. As soon as this issue was identified, the NexRep team worked swiftly to resolve the capacity error as soon as possible, but unfortunately the class start time was still delayed by approximately 25 minutes. We understand how frustrating and inconvenient that delay must have been, and we regret that the first day of this class fell short of the great experience that we strive to provide to all NexRep Marketplace Contractors. For that, we sincerely apologize to all who were impacted by the unexpected issue.
  
  Between the time the overcapacity issue was identified and when it was resolved, the NexRep team received multiple emails from you containing profanity. While we can understand your frustration with the delayed start time as well as the changes that preceded the first day of certification, using profanity in communications with NexRep, Third Party Clients, or their customers is a material breach of your Independent Contractor Agreement. Due to this, you were not permitted entry into certification after the issue was resolved, and your contract has been terminated.
  
  We wish you the best, and as a gesture of goodwill, we have contacted ********** to request that they initiate a refund of your background check. Typically,KarmaCheck processes refunds for background checks within 5-7 business days.
  
  
  - NexRep

• Review fromKB B

  Date: 09/10/2024

  1 star

  KB B

  Date: 09/10/2024

  I too had a positive experience with NexRep that turned negative. I passed the background check that I paid $25 for and immediately the next day was told the class was filled. This seems like a scam to me. I contacted them for a refund and they advised there would be no refund as the class was not cancelled it was just full. No apology whatsoever! So I paid for nothing. No other offer of a position or another class.

  NexRep, LLC

  Date: 09/11/2024

  Hi ***,
  Thank you so much for reaching out to share your experience with us. We appreciate the opportunity to discuss this matter further, and hope we can assist with resolution.
  
  Certification classes are filled on a first-come,first-serve basis, which means that the first eligible individuals who successfully complete their background check are the first to be officially added to the class. Unfortunately in this case, the limit was reached before your background check was fully processed, resulting in you not securing an official spot in class.
  
  We understand your frustration with this and sincerely apologize for the inconvenience. While we don't have another class available to add you to immediately, you have been added to a waitlist so that you can be contacted as soon as possible about the next opportunity you qualify for.
  
  Background checks are required by NexRep Marketplace clients, and self-funding a background check fee is standard practice for independent contractor opportunities. The fee for background checks obtained for the NexRep Marketplace is payable directly to a third-party background check provider, and NexRep does not receive any portion of that fee.
  
  Now that your background check has been completed, the process of adding you to a new class when another opportunity becomes available should move fairly quickly since this important step has already been taken care of.
  
  Again, we are very sorry to hear that the timing of this particular opportunity didn't work out and resulted in a less than positive experience for you. Providing NexRep Marketplace Contractors and prospective NexRep Marketplace contractors with a great experience is something that is very important to us, and we hope that you'll consider future opportunities with us as they arise.
  
  Thank you again for reaching out, and please don't hesitate to contact us directly should you have any additional questions or concerns.
  
  Best,
  NexRep