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Find a Location

Berlin City Nissan of Portland has 1 locations, listed below.

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    Business ProfileforBerlin City Nissan of Portland

    Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    227 Maine Mall Rd, S Portland, ME 04106-2312
    BBB File Opened:
    3/23/2022
    Years in Business:
    64
    Business Started:
    8/11/1960
    Business Incorporated:
    8/11/1960
    Type of Entity:
    Corporation
    Number of Employees:
    1
    Business Management
    • Christopher Genest, General Sales Manager
    Contact Information

    Customer Contact

    • Christopher Genest, General Sales Manager

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/18/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    On February 16th, 2024, I contacted *******, a salesperson at Berlin City Nissan in South Portland *****, regarding a 2024 Jeep Wrangler VIN: ***************** STOCK: TU29878 listing all the options and details with an online advertised cash price of $41,621. I made an offer of $40,810.00 on the vehicle and ******* informed me that his manager, *****, would call me to discuss. ***** did give me a call and stated he couldnt accept the offer, that the price was $41,621 and included everything but the docs and floor mats but he would throw in the floor mats for free (exclusive of state taxes).The following day, I texted ******* and agreed to pay the full $41,621 cash price and that my daughter would be over to test drive the car. After agreeing to full *********************, Dominics manager informed ******* that wed have to pay an additional $1,000 over cash price if the car wasnt going to be financed. I reiterated that the online cash price was clearly stated in large bold print $41,621 and nowhere did it state anything otherwise. PAYMENT OPTIONS CASH $41,621 Confirm Availability ******* returned to discuss this with ***** as my daughter waited. ******* came back and was told by ***** that he would waive the $1,000 but we now had to pay $661 for the options in the car, $449 for the mats and $200 for the keys.I have filed a complaint with the ************************ regarding your false advertising and scrupulous business practices. In addition, I have copied the online advertisement of the jeep in its entirety and are pursuing this with the BBB and the ************** attorney general.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Alan S

    1 star

    10/03/2023

    The vehicles are good and the staff are friendly - but BEWARE: the Sales team engages in deceptive and unfair sales practices.List price is not list price. There is a large "documentation fee". The one on the vehicle I was looking at was $700. But at least that is disclosed.The real problem was they added $2,000 for "accessory fees" when it came to the final financing.Outrageous. This is a highly unethical sales practice.Take your business elsewhere.

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